Agile Conversion Customer Development Retention 
Startup Lessons Learned
JUNE 22, 2009
Each has its own iterative process: customer development and agile development respectively. Some startups fail because the founders cant have this conversation - they either blow up when they try, or they fail to change because they are afraid of conflict. And how do you pick a new direction? Expo SF (May.
steveblank.com
JULY 8, 2011
signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.
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Startup Lessons Learned
APRIL 14, 2009
Some products have relatively obvious monetization mechanisms, and the real risks are in customer adoption. Products can find sources of validation with impressive stats along a number of dimensions, such as high engagement, viral coefficient, or long-term retention. Go on an agile diet quickly. April 15, 2009 4:06 PM Eric said.
Startup Lessons Learned
JULY 3, 2009
Use some customer development to find out. Split-testing is great for linear optimization; making our landing pages, conversion rates, and retention metrics incrementally better day-in day-out. But its also amazing for testing big hypotheses, like what our customers really want to get out of our product.
Startup Lessons Learned
MARCH 24, 2009
At IMVU , we would routinely find retention effects that would stem from registration changes and have impact days or weeks later. Each of those levers -- conversion rate, action/user, msgs/action, etc. -- are important when thinking about how and why users engage with your product. Combining agile development with customer developm.
Startup Lessons Learned
AUGUST 24, 2009
So I generally feel right at home in these conversations. And anytime you strike a deal for digital distribution of any content, insist that your creators be given real-time access to the big-picture metrics: not just downloads, but engagement, retention and replay. No departments The Five Whys for Startups (for Harvard Business R.
www.vccafe.com
MARCH 11, 2013
Steve Blank on Lean Customer Development. customer retention, churn reduction, lifetime value. free/cheap web customer relationship mgmt software. Customer Support. GetSatisfaction - conversations between companies / customers. turn customer feedback into action. Agile eLearning.
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