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Social Customer Service Metrics: 3 Case Studies

Duct Tape Marketing

Social Customer Service Metrics: 3 Case Studies written by Guest Post read more at Duct Tape Marketing. The sheer volume of conversation going on allows businesses to analyze metrics and adjust customer service and marketing based on the numbers (i.e. The Social/Digital team is more concerned with metrics and strategy.

Metrics 28
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Lean Business Planning with Tim Berry [VIDEO]

Up and Running

We recently had Tim Berry, Palo Alto Software founder and business planning expert, present our Bplans audience with his latest advice on lean business planning. He lives in a small town in Idaho, so he can find out from Census.gov how many families live in his town. You need metrics because we’re human. How will I know?”

Lean 60
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Out of the Crisis #21: Tomas Pueyo on the hammer and the dance, political polarization, and how the pandemic will affect the way we live and work

Startup Lessons Learned

How do we cut through the news in the disinformation campaign? Eric Ries : So if I'm getting it right, 60 million people is something like 5% of the possible audience of people who are on the internet and speak English. Getting clear, unbiased reports has been challenging, even for simple problems. T omas Pueyo : Yeah.