Want to Know a Secret? Your Customers Do.
ConversionXL
NOVEMBER 27, 2019
Dean Kamen’s code name for the project was “Ginger.” In fact, the secrets that have helped differentiate brands are far more enduring. Because commodities lack appealing secrets, a farcical backstory—masquerading as a differentiator—fills the void. Weak secrets may act as short-term differentiators, but the benefits don’t last.
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