Up and Running

OCTOBER 7, 2019

Think of them like this: If you have a critical sales milestone your company needs to meet by the end of the year, KPIs should deliver incremental evidence that you’re either headed in the right direction, or you’re not. . Customer churn rate: shows the percentage of customers lost in a given period (e.g., Sales KPIs.

Founder 71

Founder Retention Metrics Technical Review 71

Up and Running

JULY 27, 2016

I’ve talked before about the metrics you need to know and track when you are running a subscription business, but there are really only three things you can do to move the needle of growth: reduce cancellations (churn rate), increase average revenue per user (ARPU), and increase the number of people who signup. Reduce churn.

Revenue 60

Revenue Churn Rate Metrics Analytics 60

Up and Running

AUGUST 21, 2014

What a lot of companies or startups don’t realize is when you put up forecast together, it’s difficult if you’re a startup. I talked a little bit about what you’re going to actually think about: top referrers, unique visitors, keywords, pay-per-click campaigns, calls to action.

Metrics 84

Metrics Startup Churn Rate Forecast 84

ConversionXL

OCTOBER 30, 2019

Whether they’re part of a formal or informal referral loop, the goal is to get the customer to identify with your company and/or product so heavily that they become a marketing and sales vehicle. Metric examples: Product affinity; Referral or affiliate revenue; Loyalty rewards redemption rate. Reactivation. How to master CRO for SaaS.

Retention 101

Retention Metrics Churn Rate Acquisition 101

ConversionXL

OCTOBER 30, 2019

Whether they’re part of a formal or informal referral loop, the goal is to get the customer to identify with your company and/or product so heavily that they become a marketing and sales vehicle. Metric examples: Product affinity; Referral or affiliate revenue; Loyalty rewards redemption rate. Reactivation. How to master CRO for SaaS.

Retention 48

Retention Metrics Churn Rate Acquisition 48