Cost Customer Development Demand PR 
Startup Lessons Learned
NOVEMBER 8, 2008
Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customer development? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.
Steve Blank
APRIL 9, 2009
Five Easy Pieces – The Marketing Mission After a few months of talking to customers , talking to our channel and working with sales we defined the marketing Mission (our job) was to: Help Sales deliver $25 million in sales with a 45% gross margin. The same was true for PR. I couldn’t care less about those.
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Both Sides of the Table
MARCH 11, 2011
He took out an ad in the Yellow Pages (it was the early 80′s, pre Internet), which cost him $1,000 / month for a half-page ad. That gave Google a huge cost advantage. He wanted to build direct customer relationships to get product feedback but only 2% of customers would ever return their registration cards.
Steve Blank
APRIL 20, 2021
Shawn immediately said the name I had given the four steps was confusing – I had called it market development – he suggested that I call it Customer Development – and the name stuck. Each new segment you attempt to serve can increase scope , adding to your workload and demanding more of your limited resources.
Steve Blank
MARCH 19, 2009
I wanted to know if marketing was getting any bang-for-the-buck in spending its demand creation dollars. I wanted to understand how customers bought our products. That’s a mouthful to say that our sales people didn’t sell our products directly to a customer. Which ones? Had they seen any our ads? Did they understand them?
Steve Blank
MARCH 18, 2011
But the bubble mantra of get “big fast” and “first mover advantage” demanded tens of millions more to create a “brand.” Customer Development , Agile Engineering and the Lean methodology enforced a process of incremental and iterative development. In the new bubble PR may be your new best friend, so invest in it.
steveblank.com
JULY 8, 2011
signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers. Thus, these pages.
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