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From CRM to CXM: Walking the Customer Journey

Venture Chronicles

He is right, and to his credit Paul saw the importance of customer experience and wrote about this in 2001. Social technologies that are widely available today enable, for the first time, customer experience innovation at large scale.

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Entrepreneurs are Everywhere – Show No. 16: Wayne Sutton and Dave Kashen

Steve Blank

These topics were the focus of interviews with the latest guests on Entrepreneurs are Everywhere , my radio show on SiriusXM Channel 111 (airing weekly Thursdays at 1 pm Pacific, 4 pm Eastern.) In ’05, social networking was not quite as prevalent as is it today. ” This was around 2001.

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3 KPIs to Track For Your Social Media Success

Duct Tape Marketing

If you are using social media marketing as a channel to grow your business, awesome! And you could be regularly posting to Facebook and Twitter, but if you’re not measuring how those social networks are working for you, and you’re not testing different approaches to maximize your results, you could be wasting valuable time.

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Transcript of Honest Startup Advice From Somebody Who’s Been Through It

Duct Tape Marketing

I dropped out of college in 2001, so this would be 17 years in. So I tell people to pick a marketing channel that they personally like. If you have a great answer to that question and the first one, the third thing is you need to pick channels where your audience actually pays attention. I don’t get it.

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Meet Bryce Roberts: The Man Who Challenged AngelList

www.readwriteweb.com

He began as part of Salt Lake Citys Wasatch Venture Fund (now Epic Ventures ), an affiliate of Draper Fisher Jurvetson, in March of 2001. Roberts celebrates 10 years in venture capital this month. We thought readers might like to know more about this interesting player in the tech community. "I startupcto

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How to Develop Your Fund Raising Strategy

Both Sides of the Table

I raised money as an entrepreneur, like you, in 1999, 2000, 2001, 2003 and 2005 for two different companies. In the era of social networks, LinkedIn, Facebook messaging, Quora and email addresses that are easily guessable, it’s easy to think that maybe you should just approach a VC directly. They seem so reachable.

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What Jonah @Peretti, CEO of BuzzFeed, Sees in the Future of Digital Media

Both Sides of the Table

I began asking around who the smartest people in the online media industry were and two names came up again and again — Jonah Peretti (social & viral content) and Ze Frank (social video). Again he looked to the media industry history and pointed out that before Ted Turner founded CNN he had an entertainment channel.

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