Up and Running

APRIL 6, 2021

Social media is a Customer Success Manager’s dream tool. While obviously, building brand awareness and acquiring new customers is crucial, what businesses fail to do is pay attention to the churn. How does social media help manage churn? Social media is extremely crucial for any SaaS business.

Social Media 105

Social Media Media Customer Churn Rate 105

ConversionXL

OCTOBER 11, 2022

In this article, you’ll learn how ecommerce customer retention boosts long-term revenue and the strategies you can use to keep customers coming back. Table of contents What is ecommerce customer retention (and why does it matter)? What is ecommerce customer retention (and why does it matter)? How to measure customer retention.

Retention 111

Retention eCommerce Channel Community 111

ReadWriteStart

OCTOBER 2, 2023

A SaaS UX design that is intuitive, efficient, and enjoyable can significantly impact user satisfaction, retention, and overall success. This is important for products that collect a lot of data, such as social media platforms or e-commerce sites. What programming languages, databases, and cloud platforms will you use?

Design 105

Design Product Churn Rate Architecture 105

ConversionXL

DECEMBER 2, 2020

But there are so many ways a person can become aware about a product—they may see a paid advertisement; Google a question and land on a blog post; or come across somebody’s mention in social media. We record this and other usage analytics data as anonymized Events in a Google BigQuery database. The Retention stage.

Churn Rate 78

Churn Rate Analytics Retention SQL 78

ConversionXL

OCTOBER 30, 2021

For example, person #1 is searching for “the best social media software for automation.” In digital marketing, this will most likely be through search engines and social media. Social media, on the other hand, are browsing channels. Generating awareness through social media. Image source.

Customer 140

Customer Marketing Social Media CPA 140