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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

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A real Customer Advisory Board

Startup Lessons Learned

And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. But we had some super-active customers who would act as editors, collecting feedback from all over the community and synthesizing it into a report of the top issues. It was absolutely worth it.

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New conference website, speakers, agenda

Startup Lessons Learned

Doesnt the communication overhead of a large team lead to chaos of overlapping experiments and continuously-deployed bugs?" "If My hope for this conference is that it will benefit the global community of entrepreneurs. My hope for this conference is that it will benefit the global community of entrepreneurs.

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Towards a new entrepreneurship

Startup Lessons Learned

Do you have a suggestion for a guest speaker or case study that illustrates a particular lean startup concept: minimum viable product, continuous deployment, validated learning, the pivot? Case Study: Continuous deployment makes releases n. Even if you cant attend, you can help shape the curriculum.

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Lessons Learned: Please teach kids programming, Mr. President

Startup Lessons Learned

We also learned that law is code , and that leadership was needed to build thriving communities in a digital age. Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ▼ 2009 (88) ► December (4) Continuous deployment for mission-critical applica. Expo (and a call for he.