Steve Blank

SEPTEMBER 17, 2009

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

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Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. In 1996 no potential customer had even heard of a Personal Digital Assistant.

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Customer Development Developer Customer Silicon Valley 203

Steve Blank

JUNE 8, 2009

In the last three posts, we drew the relationship of market risk and invention risk with vertical markets and pointed out verticals where customer development would be useful. In contrast to simply executing your business plan, the Customer Development process is built on low-cost and continuous learning and iterating.

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Steve Blank

APRIL 9, 2009

Five Easy Pieces – The Marketing Mission After a few months of talking to customers , talking to our channel and working with sales we defined the marketing Mission (our job) was to: Help Sales deliver $25 million in sales with a 45% gross margin. I couldn’t care less about those. on April 10, 2009 at 6:58 am Said: Amazing blog.

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Steve Blank

JULY 30, 2009

Unfortunately most startups learn this by going through the “Fire the first Sales VP&# drill: You start your company with a list of potential customers reading like a “who’s who&# of whatever vertical market you’re in (or the Fortune 1000 list.) Your board nods sagely at your target customer list.

Silicon Valley 133

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Startup Lessons Learned

OCTOBER 5, 2009

It could be fixed by refactoring the code itself, or by partitioning the data horizontally or vertically, or by adding additional capacity at the point of the bottleneck, or by shaping end-user demand, or even by removing the feature itself. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 133

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Steve Blank

APRIL 2, 2009

press and use it to generate end user demand and then drive that demand into our sales channel. The Potrero benchmark strategy was one component of this creating end user demand through PR.) Getting B-52s through the Soviet Air Defense System Startup Ethics: Albatross or Essential? We were constantly creating metrics [.]

Silicon Valley 124

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Steve Blank

APRIL 30, 2009

Customers went into the store either looking for the SuperMac product by name (if our demand creation activities had been effective) or went in unsure of which brand of board to buy. Your design or ad agencies can impress you with their awards, but if you’re not moving product or creating demand, you’ve missed the point.

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Startup Lessons Learned

AUGUST 24, 2009

The other revels in the world as we all know it will be someday: limitless distribution enabled by new technologies, the importance of collaborative filters, and on-demand availability of all content for end-users. If they don’t, there are a new breed of lean startups who understand this deep in the bones ready to take their place.

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steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers. Thus, these pages.

Software Review 110

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Steve Blank

JULY 13, 2009

Not being able to hear negative customer input is an extremely bad idea. Out of the Ashes A few of the key tenets of Customer Development , came from the ashes. era&# , but really interested in your take on these “free&# models through the prism of Customer Development. We all know how that ends up.

Silicon Valley 122

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Steve Blank

MAY 22, 2009

While one could argue that a trade show is just another demand creation activity akin to advertising or PR, trade shows are the closest eyeball-to-eyeball contact you’re company is going to have with customers, competitors and partners. Write it down and keep it in a tradeshow handbook for those who will follow.

Silicon Valley 129

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Steve Blank

MARCH 19, 2009

I wanted to know if marketing was getting any bang-for-the-buck in spending its demand creation dollars. I wanted to understand how customers bought our products. That’s a mouthful to say that our sales people didn’t sell our products directly to a customer. Which ones? Had they seen any our ads? Did they understand them?

Silicon Valley 192

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Steve Blank

JUNE 15, 2009

Filed under: Customer Development , Family/Career , Technology | Tagged: Steve Blank , Entrepreneurs , Tips for Startups « Am I a Founder? We need our team members to have sustainable work / life balance or risk losing them to another less demanding industry all together. The Adventure of a Lifetime.

Entrepreneur 282

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Steve Blank

MAY 7, 2009

My two cents is that a business plan is the single place to collect your thinking about about your: business model, distribution channel, demand creation plan, financial assumptions, and customer and product development plan. I was simply confused about what a plan was for.

Business Plan 143

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Steve Blank

JUNE 5, 2009

You make several first order approximations about your business model, distribution channels, demand creation, and customer acceptance. Customer Development This strategy of starting on faith, and quickly turning them into facts is the core of the Customer Development process. Employ customer development.

Silicon Valley 219

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Steve Blank

AUGUST 20, 2009

Some of the conversations went like this: Startup 1 Entrepreneur -“I’m competing against Company x and have been following the Customer Development process and I’ve talked to lots of customers.” Do you know how they create demand? Do you know the archetype of their customers? This is easy to test.

Silicon Valley 188

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Steve Blank

AUGUST 27, 2009

This series of posts is a brief explanation of how we’ve evolved from Product Development to Customer Development to the Lean Startup. The Product Development Diagram Emerging early in the twentieth century, this product-centric model described a process that evolved in manufacturing industries.

Silicon Valley 263

Silicon Valley Product Startup Product Development 263

Steve Blank

OCTOBER 1, 2009

The idea was to keep customers coming back to General Motors over time to upgrade to a better brand as they became wealthier. Finally, GM created the notion of perpetual demand within brands by continually obsoleting their own products yearly with new models rolled out every year. Think of the iPod family and its yearly new models.)

Silicon Valley 161

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Steve Blank

NOVEMBER 19, 2009

Cray called two years ago and bought it back for parts for an unnamed customer still running one. Reply BillSeitz , on November 23, 2009 at 4:51 am Said: Did you put your pinky next to the corner of your mouth and demand “1 beellion dollars&# ? Story here. [.]

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Steve Blank

MAY 21, 2009

If the VP of Sales doesn’t think that generating end user awareness and ultimately demand for them is worthwhile, then one of you is an idiot. Hope it’s not you. Once you know which show you’re going to and what your goals are, draw up a budget. Plus tips on overall trade show strategy.

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ConversionXL

NOVEMBER 5, 2020

The goal was simple: validate demand or move on. These days, many agencies start as a lean operation. Inversely, if you’re using the agency model to fund another startup or product, you should probably keep things lean. As advocated in the book, I felt the idea of using restraint would help me quickly execute on new ideas.

PR 120

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Steve Blank

MAY 4, 2009

We were going to do that by turning marketing into a machine to generate end user demand, drive the that demand into our sales channels, and educate our sales channels. In an early stage startup, instead of sales being up front, the point departments are likely to be product development and customer development.

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