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6 Customer Journey Mapping Examples: How UX Pros Do It

ConversionXL

” I had the pleasure of speaking to Dr. Chip about customer journey and innovative service metrics. Metrics should be anchored in part to customer outcomes, not granular processes and practices. Finland-based Leadfeeder is a top (Google) analytics tool that shows the companies that visit your website. Leadfeeder.

Customer 130
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Marching through quicksand

Startup Lessons Learned

Mass blasts of information are ineffective, because the broadcast channels are suffering from information overload (even in social media). Despite all the energy invested in talking to authors about the size of their platform, very few gatekeepers have a rigorous set of metrics for measuring it. Is that a lot?

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The Lean Startup Workshop - now an O'Reilly Master Class

Startup Lessons Learned

Twitter about it or post it to a social media site? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Would you be willing to link to the Master Class info page from your blog?

Lean 60
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Case Study: SlideShare goes freemium

Startup Lessons Learned

Designed for large businesses, the channels let a company share several types of documents, brand the channel with their own design elements, and then include display advertising, contest promotions, blog aggregation, social media integration and metrics reporting. The idea seemed to SlideShare to be a natural direction.

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Lessons Learned: Don't launch

Startup Lessons Learned

Know what the success metrics are for the launch. We used social media to get alpha users as outlined here during Feburary. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Gattiker said.

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Lessons Learned: Net Promoter Score: an operational tool to.

Startup Lessons Learned

Our response time to the crisis was much too slow, and as part of the post-mortem analysis of why , I took a look at the various metrics that all took a precipitous turn for the worse during that summer. Of everything we measured, it was Net Promoter Score that plunged first. Startup Lessons Learned - the Conference (April 23.

.Net 158
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Out of the Crisis #21: Tomas Pueyo on the hammer and the dance, political polarization, and how the pandemic will affect the way we live and work

Startup Lessons Learned

So first of all, what a testament to social media and its power to reach- Tomas Pueyo : Huge. So you have countries like Australia, New Zealand, Estonia, Lithuania, Latvia, Iceland, Ireland, Spain, France, Italy, Germany, Norway, Denmark, Finland and many, many more. Eric Ries : Well, you knew. You knew actually.