1997 Customer Demand Software Review 
YoungUpstarts
MARCH 27, 2019
A sustaining innovation targets demanding, high-end customers with better performance than what was previously available. Because this strategy entails making a better product that they can sell for higher profit margins to their best customers, the established competitors have powerful motivations to fight sustaining battles.
The Startup Magazine
DECEMBER 26, 2017
Scholar and innovation expert Clayton Christensen explains it this way: A sustaining innovation targets demanding, high-end customers with better performance than what was previously available. Incumbents, chasing higher profitability in more-demanding segments, tend not to respond vigorously. And they have the resources to win.
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Hearpreneur
MARCH 15, 2019
Back in 1997, when I was a high school junior and my brother Evan was a freshman, we launched a local moving service called Meathead Movers. Our commitment to good ole’ fashioned customer service and dedicated work ethic instantly led to word-of-mouth referrals about the clean-cut, student-athletes’ impressive work.
YoungUpstarts
JULY 3, 2012
jeremys : Learn about the industry of online reviews from Yelp co-founder and CEO Jeremy Stoppelman. missrogue : Tara Hunt, CEO of Buyosphere, discusses her insight into customer service. DuncanWierman : Duncan Wierman, software CEO, shares his insight into creative online marketing. Foundations, Associations & Non-Profits.
www.igda.org
JULY 24, 2012
Ive spent 20 years developing and managing software projects. But, over time, I noticed that the productivity losses that result from working too many extra hours start taking a bigger toll faster than most software managers realize. In terms of knowledge workers, a programmer produces more good code and fewer bugs when well-rested.
Steve Blank
JUNE 15, 2009
As an early employee I worked all hours of the day, never hesitated to jump on a “ red-eye ” plane to see a customer at the drop of a hat, and did what was necessary to make the company a winner. What is your advice to someone who has financial strain due to a startup? The Adventure of a Lifetime.
crowdSPRING Blog
MARCH 1, 2010
05:00 PM: Eight Ways to Deal with Bastards – If 99% of your customers are fantastic, you’re still going to deal with bastards. Yes, we’ll always want to encourage higher quality, but it won’t matter if we have crappy demand. How are user-generated reviews changing how restaurants operate and how we eat?
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