Remove Agile Remove Customer Development Remove Email Remove Government
article thumbnail

Lessons Learned: The lean startup

Startup Lessons Learned

But by taking advantage of open source, agile software, and iterative development, lean startups can operate with much less waste. I am heavily indebted to earlier theorists, and highly recommend the books Lean Thinking and Lean Software Development. Labels: customer development , lean startup 8comments: Amy said.

Lean 168
article thumbnail

Story Behind “The Secret History” Part III: The Most Important.

Steve Blank

If you are a practitioner of Customer Development, ESL was doing it before most us were born. In 1962 Wheelon left for a new job as the first director of the CIA’s Directorate of Science and Technology where he was responsible for development of OXCART , the A-12 Spyplane, and three major satellite reconnaissance systems.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A real Customer Advisory Board

Startup Lessons Learned

It was a labor of love, and it meant we always had a real voice of the customer right there in the meeting with us. What we call “community management&# is actually governance. It is our obligation to govern well, but – as history has repeatedly shown – this is incredibly hard. It was absolutely worth it.

article thumbnail

Building A Loyal Customer Base Starts With A Simple ‘Thank You’

YoungUpstarts

By Jay DesMarteau, head of small business and government banking distribution for TD Bank. Making appreciation feel personal can be tough for larger companies who lack the agility to quickly react to customer issues or struggle to build personal relationships with customers.

Customer 100
article thumbnail

Datablindness

Startup Lessons Learned

Whenever someone decided to buy a ticket, I got an email immediately letting me know. Yet, when I tried other forms of promotion, I’d have to accept their failures when the emails failed to come. When the incidence rate is small, emails or text messages are a great mechanism. Yet it had one huge advantage.

article thumbnail

Lean Startup fbFund wrap-up

Startup Lessons Learned

If your practice is not designed to cope with uncertainty, it has no place in a startup - even if your startup is located in government or enterprise. Use some customer development to find out. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? What if its both of you?

Lean 60
article thumbnail

Support the Startup Founders Visa with a tweet

Startup Lessons Learned

We met a number of policy makers from the White House and State Department, and had a solid Startup2Startup all about government policy and entrepreneurship. In a previous post , I asked readers for suggested topics that the US government needs to know about startups and entrepreneurs, and got some really interesting responses.