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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. It felt like I was watching a new startup hub in the process of being created. Case Study: Continuous deployment makes releases n.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

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A real Customer Advisory Board

Startup Lessons Learned

They had their own private forum, and a company founder (aka me) personally ran the group in its early days. And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. Passionate online communities are real societies. Here’s what it looks like.

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Towards a new entrepreneurship

Startup Lessons Learned

Steve Blank has asked me to co-teach his MBA entrepreneurship class at Berkeley Haas, starting January 19, and to revamp the curriculum to make it a full introduction to the lean startup. Ive been blown away by the level of demand you all have expressed in having a forum for the whole community to come together and share what were learning.

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New conference website, speakers, agenda

Startup Lessons Learned

Weve gone from total obscurity to something people are beginning to misunderstand and even co-opt. Doesnt the communication overhead of a large team lead to chaos of overlapping experiments and continuously-deployed bugs?" "If My hope for this conference is that it will benefit the global community of entrepreneurs.

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Lessons Learned: Please teach kids programming, Mr. President

Startup Lessons Learned

MUDs made the essential truth about software into a powerful metaphor: that code is magic, giving those who wield it the ability to create new forms of value literally out of thin air. We also learned that law is code , and that leadership was needed to build thriving communities in a digital age. Third, you market it far and wide.