Remove 2020 Remove Metrics Remove Operations Remove Retention
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29 Entrepreneurs Reveal the Pivots They’re Making in Their Business as a Result of Pandemic

Hearpreneur

Some businesses have had to change structures and make operational changes to thrive and survive. 2020 is all about making sensible decisions and taking a long-term view. Especially during challenging times, retention is significantly more crucial than acquisition. 11- Paying attention to metrics. 3- Caring for the team.

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The Power Of Play In Business Culture

Duct Tape Marketing

She is the founder and CEO of JAM a multi-million dollar global business that has connected millions of people through play since its inception as one of the largest adult recreational sports leagues in the world. The JAM team has produced and delivered over 3500 playful corporate events, in over 30 countries since the summer of 2020.

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Measuring Market Penetration with Brand Tracking (+ Metrics & Examples)

ConversionXL

In this article, we’ll share key brand tracking metrics and methods for how to measure and optimize your success. Key brand tracking metrics. Supplement brand loyalty metrics with qualitative measures such as brand associations and perceived quality, as these can give you insight into why customers intend to repurchase.

Metrics 157
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How One Startup Combines Boston’s B2B Sense with the Valley’s Social Media Style

View from Seed

“Users” is interesting, but the engagement metrics and value of users is where real success comes into play. What customer retention strategies are working best for other florists? We think that’s how Alignable can transform how business owners operate and grow their businesses.

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Successful Remote Work Through Asynchronous Management

Duct Tape Marketing

Remote companies that prioritize asynchronous management operate without constant real-time communication, focusing on outcomes rather than micromanagement. Every year inbound brings together leaders across business, sales, marketing, customer success, operations, and more. That's right. Liam Martin (02:07): Sure. Oh, zoom everything.

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What Is Digital Customer Experience and 5 Steps to Improve It

Up and Running

A recent study called the 2020 Digital Marketing Trends Report surveyed organizations on what the single most gainful venture for them was in the current year, and once again, the same answer came out on top — customer experience. Customer experience is a long-term effort.

Customer 135
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Go Anywhere, Get Anything

Reid Hoffman

Khosrowshahi, who previously served as CEO of Expedia before taking the reins at Uber in 2017, sat down with Greylock general partner Reid Hoffman to discuss the past, present and future of the mobility and delivery business that now operates in 71 countries around the world and employs around 20,000 people globally.

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