Startup Lessons Learned

APRIL 14, 2009

Lessons Learned by Eric Ries Tuesday, April 14, 2009 Validated learning about customers Would you rather have $30,000 or $1 million in revenues for your startup? This may sound crazy, coming as it does from an advocate of c harging customers for your product from day one. They are gaining valuable customer data.

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Customer San Francisco Lean Hockey Stick 167

David Teten

APRIL 1, 2021

Nick Kim , Crosscut’s Head of Platform, in his presentation at the 4th Annual VC Platform Summit, shared their Platform development methodology, which he viewed as an exercise in product development. For example, recruiting writ large is useful at all stages of development. Customer Development. AskAnything.VC

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Startup Lessons Learned

OCTOBER 26, 2009

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. Many companies seek to involve customers directly in the creation of their products.

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Advisory Board Customer San Francisco Lean 151

Startup Lessons Learned

SEPTEMBER 14, 2008

Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. Youll know when the person youre talking to is not a potential customer - they just wont understand what youre saying.

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Startup Lessons Learned

SEPTEMBER 15, 2008

The application of agile development methodologies which dramatically reduce waste and unlock creativity in product development. See Customer Development Engineering for my first stab at articulating the theory involved) Ferocious customer-centric rapid iteration, as exemplified by the Customer Development process.

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Steve Blank

JUNE 25, 2009

Twenty eight years ago I was the bright, young, eager product marketing manager called out to the field to support sales by explaining the technical details of Convergent Technologies products to potential customers. These companies would take our computers and put their name on them and resell them to their customers.

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Startup Lessons Learned

OCTOBER 4, 2008

(Maybe youd like to start with The lean startup , How to listen to customers , or What does a startup CTO actually do? ) He previously co-founded and served as Chief Technology Officer of IMVU. He is the co-author of several books including The Black Art of Java Game Programming (Waite Group Press, 1996). Eric, love the blog.

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San Francisco Technical Cofounder Fractional CTO CTO 155

Steve Blank

AUGUST 27, 2012

It was great to watch him embrace the spirit and practice of customer development. He was constantly in front of customers, listening, selling, installing and learning. What I saw reminded me of some of the best and worst things I did as a founder. We’re building the wrong product!” A Pivot a Week. A Pivot a Week.

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Startup Lessons Learned

SEPTEMBER 15, 2008

In my experience, the majority of changes we made to products have no effect at all on customer behavior. The report is set up to show you what happened to customers who registered in that period (a so-called cohort analysis ). This report is set up to tell you about new customers specifically. One last note on reporting.

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Startup Lessons Learned

APRIL 4, 2010

► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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Startup Lessons Learned

MARCH 25, 2010

This is the first post that moves into making specific process recommendations for product development. Defective prototype code was as often thrown out (because customers didnt want it) as it was fixed (when customers did). Labels: product development Speed up or slow down?

Software Review 141

Software Review San Francisco Lean Continuous Deployment 141

Startup Lessons Learned

SEPTEMBER 22, 2008

The law of large numbers (of customers) says you cant help but make at least some money - your valuation is determined by how well you monetize the tidal wave of growth. Paid - if your product monetizes customers better than your competitors, you have the opportunity to use your lifetime value advantage to drive growth.

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Startup Lessons Learned

JULY 3, 2009

The same has been true of an unfortunate number of startups, they manage to generate a lot of hype, raise a lot of money, and sometimes make some of their investors, employees, or founders rich. bigs : @ericries says Stealth dev is a (undesirable, failure-presaging) customer-free zone. Iterating at whiteboard !=

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Startup Lessons Learned

JULY 13, 2009

Lessons Learned by Eric Ries Monday, July 13, 2009 The Principles of Product Development Flow If youve ever wondered why agile or lean development techniques work, The Principles of Product Development Flow: Second Generation Lean Product Development by Donald G. Reinertsen is the book for you.

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Startup Lessons Learned

SEPTEMBER 2, 2008

After all, the worst kind of waste in software development is code to support a use case that never materializes. Scalable systems are no exception - if your assumptions about how many customers youll have, or how they will behave are just a little bit wrong, you can wind up with a massive amount of wasted code.

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San Francisco Continuous Deployment Agile Lean 94

Startup Lessons Learned

AUGUST 2, 2008

Its to everyones advantage to let the world think the founders thought of everything. I say this as a founder: the contribution of founders is always overestimated. The danger here is that new founders, looking at existing founders, will think that theyre supermen that one couldnt possibly equal oneself.

San Francisco 125

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Startup Lessons Learned

NOVEMBER 4, 2008

Customer development. Its not enough just to build a product with great features - you have to figure out if there is a market for it. The biggest source of cost/time advantage that all lean companies have is avoiding building features that customers dont want. This speeds up the Ideas-Code-Data feedback loop.

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Lean San Francisco Agile Continuous Deployment 102

Startup Lessons Learned

JUNE 2, 2010

And yet the key to startup speed is to maintain a disciplined approach to testing and evaluating new products, features, and ideas. As start-ups scale, this agility will be lost unless the founders maintain a consistent investment in that discipline. Techniques from lean manufacturing can be part of a startups innovation culture.

Technical Review 132

Technical Review San Francisco Lean Continuous Deployment 132

Startup Lessons Learned

SEPTEMBER 30, 2008

When Ive asked mentors of mine who have worked in big companies about the role of the CTO, they usually talk about the importance of being the external face of the companys technology platform; an evangelist to developers, customers, and employees. So what does CTO mean, besides just "technical founder who really cant manage anyone?"

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Startup Lessons Learned

SEPTEMBER 2, 2008

Its inspired by the classic OODA Loop and is really just a simplified version of that concept, applied specifically to creating a software product development team. There are three stages: We start with ideas about what our product could be. Labels: agile , listening to customers 3comments: hauteroute said.

San Francisco 142

San Francisco Continuous Deployment Lean DC 142

Startup Lessons Learned

NOVEMBER 7, 2008

Thats the conclusion Ive come to after watching tons of online products fail for a complete lack of customers. Our goal is to find out whether customers are interested in your product by offering to give (or even sell) it to them, and then failing to deliver on that promise. We finally settled on a $1.99

Demand 167

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Startup Lessons Learned

NOVEMBER 17, 2008

Lessons Learned by Eric Ries Monday, November 17, 2008 The four kinds of work, and how to get them done: part one Ive written before about some of the advantages startups have when they are very small, like the benefits of having a pathetically small number of customers. Talking to potential customers and competitors customers.

San Francisco 88

San Francisco Lean Continuous Deployment DC 88

Startup Lessons Learned

SEPTEMBER 10, 2008

► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Seth Godin: How often should you publish?

Software Review 68

Software Review San Francisco Technical Review Continuous Deployment 68

Startup Lessons Learned

SEPTEMBER 12, 2008

► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Seth Godin: How often should you publish?

Audience 119

Audience San Francisco Continuous Deployment Lean 119

Startup Lessons Learned

MAY 31, 2010

I am grateful to everyone who helped make this event a success, especially my co-organizers Charles Hudson and David Sachs. When I first encountered customer development , it was considered pure lunacy by mainstream entrepreneurs and VCs. All video from the conference is available for free at Justin.tv

San Francisco 133

San Francisco Lean Technical Review Software Review 133

Startup Lessons Learned

SEPTEMBER 10, 2008

I am convinced one of Joel Spolskys lasting contributions to the field of managing software teams will turn out to be the Joel Test , a checklist of 12 essential practices that you could use to rate the effectiveness of a software product development team. There are no customers for that feature, UI issues or no.

Software Review 144

Software Review Technical Review San Francisco Continuous Deployment 144

Startup Lessons Learned

JULY 28, 2010

In the early fall of 2009, as kaChing prepared for its marketplace launch, the management team showed the app—which included real time market data, SEC-grade accounting, analytics, compliance and customer management tools—to a number of investment pros to get feedback and endorsements. The response was surprisingly positive.

San Francisco 158

San Francisco Lean Continuous Deployment SEC 158

Startup Lessons Learned

JULY 29, 2009

Startups especially can benefit by using technical debt to experiment, invest in process, and increase their product development leverage. The biggest source of waste in new product development is building something that nobody wants. Unfortunately, customers hated that initial product.

Technical Review 168

Technical Review Software Review San Francisco Lean 168

Startup Lessons Learned

OCTOBER 5, 2008

But first I think we need to save the product manager from that special form of torture only a waterfall product development team can create. Labels: product development 8comments: Vincent van Wylick said. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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San Francisco Management Software Review Product 158

Startup Lessons Learned

JULY 6, 2009

Say you're not creating a product but doing a service? Im currently working on doing video tutorials for technophobes, and while i understand the value of customer feedback, would charging from day one still apply? The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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Startup Lessons Learned

AUGUST 30, 2008

This basic pattern is useful in all aspects of product development. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Lessons Learned by Eric Ries Saturday, August 30, 2008 Refactoring for TDD and interaction design In TDD , we follow a rhythm of “test-code-refactor.&#

Software Review 74

Software Review San Francisco Design Continuous Deployment 74

Startup Lessons Learned

AUGUST 8, 2009

Of course, its possible that after the product is shipped and customer feedback is solicited, the next product design might be different. Yet a huge class of modern software projects are being developed in a very different context. It should still be Firm, and still promote Delight for our current customers.

Software Review 87

Software Review Design Software San Francisco 87

Startup Lessons Learned

JULY 9, 2010

Lessons Learned by Eric Ries Friday, July 9, 2010 Founder personalities and the “first-class man&# theory of management At any given time, something like four percent of the US population is engaged in some form of new-company-creation. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 161

San Francisco Management Founder Lean 161

Startup Lessons Learned

NOVEMBER 6, 2008

► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? What is customer development?

Agile 76

Agile San Francisco Software Review Continuous Deployment 76

Startup Lessons Learned

OCTOBER 20, 2008

Lessons Learned by Eric Ries Monday, October 20, 2008 The engineering managers lament I was inspired to write The product managers lament while meeting with a startup struggling to figure out what had gone wrong with their product development process. He has a good team, and theyve shipped a working product to many customers.

Software Review 164

Software Review Engineer Management Technical Review 164

Startup Lessons Learned

JANUARY 7, 2010

My most recent startup created a marketplace for customers to buy and sell virtual goods for their 3D avatar. My most recent startup created a marketplace for customers to buy and sell virtual goods for their 3D avatar. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 119

San Francisco Management Continuous Deployment Lean 119

Startup Lessons Learned

SEPTEMBER 2, 2008

► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Seth Godin: How often should you publish?

San Francisco 60

San Francisco Continuous Deployment Lean DC 60