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Announcing our investment in Ada Support – the AI support platform that’s answering 2 million questions a month

Version One Ventures

As Ada Support launches its automated chat platform from stealth and announces an impressive $2.5 million seed round, we’re looking back at our journey with founders Mike Murchison and David Hariri. The immediate thing that came to mind was customer support, and so they began to tackle the problem.

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[Singapore][Competition] SiTF Announces 2011 Award Winners

YoungUpstarts

YFind co-founder Melvin Yuan says the team found it an experience pitching the many seasoned technopreneurs and businessmen who formed the judging panels for this award. Y-Find Technologies co-founders Ting See Ho, Melvin Yuan and Han Yang. ICT Team Excellence – Technical Support. YFind Technologies Pte Ltd.

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10 Tips For Making The Most Out of Video Conferencing

YoungUpstarts

Check which country a manufacturer’s technical support is provided in. Free technical support located in your country/region is always best. Arthur Pait is the co-founder and President of AVer Information Inc. Camera presets can make transitions in video conferencing seamless.

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Scaling-up: Turning the corner from starving startup to growing company

The Next Web

Noam Fine, co-Founder and CEO of Widdit , providing app developers engagement solutions over the mobile and Web platforms. These products risk marketing too aggressively in their monetization setting the stage for bad reviews and discontented customers. But there are risks with hyper-focusing on monetization early in the game.

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The fundamental lesson of the forces governing scaling startups

A Smart Bear: Startups and Marketing for Geeks

Idealistic founders believe they will break the mold when they scale, and not turn into a “typical big company.” Or it’s fatal because that was a co-founder. Marketing isn’t scheduling a launch and recruiting isn’t timing the start-dates of the next 50 hires in customer service and sales. Predictability.

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Hazards of Hiring

www.ericsink.com

You are expecting lots of new orders, so you decide to hire another customer service person to be ready for the deluge of phone calls. In 1998, SourceGear was looking to hire a full-time person in technical support. The decision was primarily being driven by myself and one of my co-workers named Mary. Version 7.0

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Free money for your impact tech startup

David Teten

Now the bad news: some venture capitallists have a bias against startups with an explicit positive social impact, on the grounds that they have a smaller addressable market, and that the founders are not sufficiently focused on creating shareholder wealth. Google for Startups Accelerator. J.M.Kaplan Innovation Prize. Notley Ventures.