article thumbnail

[Review] The Social Customer

YoungUpstarts

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”. Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ” by Adam Metz. Defining Social CRM. The Social CRM Process.

article thumbnail

Building A Customer-Facing Brand As A One-Man Business

YoungUpstarts

This way, even if your business fails, your personal brand and reputation will enable you to quickly rise back with a new business. As a personal brand, you become the go-to person for everything from sales enquiry to technical support. An entrepreneur is known to start around 2.3 businesses on an average. This is not all.

Customer 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Tasks Startups Can Outsource to Professionals

Women Entrepreneurs Can

You’re trying to find funding, perfecting your marketing strategy, finding customers, managing employees – there’s just so much to do! Customer Service and Support. Online Reputation Management. This is why having an excellent online reputation management strategy in place can be so important.

article thumbnail

Scaling-up: Turning the corner from starving startup to growing company

The Next Web

These products risk marketing too aggressively in their monetization setting the stage for bad reviews and discontented customers. As every developer knows, it doesn’t take long for word of problems to spread and damage a company’s reputation. Keep ‘em coming back. Long-term vision from the start is also crucial. Yours should be, too.

article thumbnail

4 Fundamental Steps for Launching A Successful eCommerce Store

YoungUpstarts

This requires you to be in tune with your customer behaviour, and be able to understand what makes them laugh, cry and purchase. However, it should also be taken into consideration how you’re going to protect your customers’ data. Are you technologically advanced or will you enlist reputable IT company ? Security considerations.

eCommerce 100
article thumbnail

3 Website Trends That Customers (and Business Owners) Will Love

Duct Tape Marketing

3 Website Trends That Customers (and Business Owners) Will Love written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing Thursday is guest post day here at Duct Tape Marketing and today’s guest is Andy Hayes – Enjoy! Remember, the purpose of your website’s design is to support your brand and brand message.

article thumbnail

Four Tips For Retaining And Motivating Your Staff

YoungUpstarts

Ian Golding, a certified customer experience professional, who has worked with businesses for over twenty years, explains that adult communication is often the key to a more engaged work force, “adult to adult is the key driver for motivating and retaining employees. Announce good work in company updates and celebrate achievements.