How to Nail Your First 90 Days as a CX Director
ConversionXL
AUGUST 4, 2020
Your new boss read that customer experience (CX) improvements can deliver billions in additional revenue. To succeed, you need to tie your improvements directly to revenue, reduced churn , lower operational costs, etc. Your overall aims are four-fold: Get company-wide buy-in. Kick off your first research sprint.
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