VC Cafe
FEBRUARY 21, 2023
This is a question startup founders ask themselves multiple times a week. Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. How are we doing?
ConversionXL
FEBRUARY 3, 2022
Startups need to survive and thrive on a shoestring budget, which is why it’s based on rapid experimentation. 500 Startups founder and entrepreneur Dave McClure created this model as a way for growth hackers to optimize the speed of their sales and marketing efforts in generating results. Don’t cast your net too far and wide.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Up and Running
OCTOBER 7, 2019
However, as a founder of a small business or startup, you’re juggling many things. While the right metrics will depend on your business objectives and specific circumstances, there are some basic KPIs you should keep an eye on: Startup KPIs. Customer churn rate: shows the percentage of customers lost in a given period (e.g.,
ConversionXL
SEPTEMBER 13, 2017
We’ll focus on voluntary churn, because voluntary churn has actionable prevention steps by SaaS providers, while involuntary churn is mostly unavoidable, like when a user has to stop SaaS subscription services due to death, relocation, etc. If you’re unsure, you can learn how to calculate your churn rate here.
Duct Tape Marketing
JUNE 7, 2023
Over the past two decades, she has led large revenue producing divisions at businesses ranging from startups to Fortune 500. And most marketers are responsible for net promoter score and customer satisfaction in many ways. We looked at net promoter scores, CSAT scores, attrition rates, right? Growth rates, churn rates.
The Equity Kicker
SEPTEMBER 26, 2013
When I wrote last night about Growing the right way I said that startups should aim to grow sustainably. High churn rates. High return rates. High referral rates. High net promoter score. Startup general interest' incentivised traffic, users recruited under false pretences). Loyal customers.
Both Sides of the Table
MAY 19, 2018
Or if you’re a VC raising from LPs you have to list all of your deals, your investment value, your carrying value, your multiples, your IRRs, TVPIs, DPIs, etc along with net cashflows plus your previous LPAs. I never thought of this until I became the Founder & CEO of my first startup company.
Expert insights. Personalized for you.
109 
Let's personalize your content