Steve Blank

SEPTEMBER 3, 2009

This post describes how the traditional product development model distorts startup sales, marketing and business development. Finally, I’ll write about how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

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Customer Development Developer Customer Silicon Valley 220

Steve Blank

APRIL 9, 2009

But what I wanted was an agile marketing team capable of operating independently without day-to-day direction. To do that we will create end-user demand and drive it into the sales channel, educate the channel and customers about why our products are superior, and help Engineering understand customer needs and desires.

Silicon Valley 263

Silicon Valley Technical Review RSS PR 263

Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

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Customer Development Developer Customer Silicon Valley 203

Steve Blank

JANUARY 28, 2020

They operated this way because their existing business models didn’t allow them to initially profit from those opportunities – so they ignored them – and continued to chase higher profitability in more-demanding segments. He had introduced the idea that customers don’t buy a product, rather than they hire it for a “job to be done.”

Lean 429

Lean Business Model Government Agile 429

Startup Lessons Learned

NOVEMBER 4, 2008

Boyd emphasized the importance of agility in combat: "the key to victory is to be able to create situations wherein one can make appropriate decisions more quickly than ones opponent." Agile software development. Agile allows companies to build higher quality software faster. Customer development.

Lean 102

Lean San Francisco Agile Continuous Deployment 102

Startup Lessons Learned

SEPTEMBER 22, 2008

What those sites have in common (despite their very different audiences) is that something is causing their customers to become addicted to their product, and so no matter how they acquire a new customer, they tend to keep them. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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San Francisco CPA SEM CTO Hire 167

SVPG

OCTOBER 14, 2014

” We were big practitioners of what we now call Customer Development, and our customer was typically the IT organization of large companies. I remember being immediately struck by how different we designed and built technology, versus how our customers did. 5) Funding. 6) Process.

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Product Technical Review Engineer CTO Hire 91

Steve Blank

MARCH 18, 2011

The signals are loud and clear : seed and late stage valuations are getting frothy and wacky, and hiring talent in Silicon Valley is the toughest it has been since the dot.com bubble. But the bubble mantra of get “big fast” and “first mover advantage” demanded tens of millions more to create a “brand.” Carpe Diem. You have to deliver.

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Internet IPO Silicon Valley Agile 334

Steve Blank

APRIL 30, 2009

Customers went into the store either looking for the SuperMac product by name (if our demand creation activities had been effective) or went in unsure of which brand of board to buy. Your design or ad agencies can impress you with their awards, but if you’re not moving product or creating demand, you’ve missed the point.

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Sales Silicon Valley RSS Las Vegas 120

Startup Lessons Learned

NOVEMBER 17, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Expo SF (May.

San Francisco 88

San Francisco Lean Continuous Deployment DC 88

Steve Blank

JANUARY 4, 2010

They used Customer and Agile development to search for a scalable and repeatable business model to become a large company. They hired a world-class team with co-founders and early employees who shared their vision. After that, there was no doubt to existing employees and new hires what the company was aiming for.

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Hockey Stick Venture Capital Startup Cofounder 284

Startup Lessons Learned

OCTOBER 4, 2008

Although Catalyst folded with the dot-com crash, Ries continued his entrepreneurial career as a Senior Software Engineer at There.com, leading efforts in agile software development and user-generated content. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May.

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San Francisco Technical Cofounder Fractional CTO CTO 155

Startup Lessons Learned

SEPTEMBER 30, 2008

If youre trying to design an architecture to maximize agility, how can that work if some people are working in TDD and others not? By delegating and training, we create a corps of leaders who could step in to provide CTO-like services on demand. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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CTO Fractional CTO CTO Hire Technical Review 168

Startup Lessons Learned

JULY 29, 2009

I hope to show why lean and agile techniques actually reduce the negative impacts of technical debt and increase our ability to take advantage of its positive effects. Just as a business incurs some debt to take advantage of a market opportunity developers may incur technical debt to hit an important deadline.

Technical Review 168

Technical Review Software Review San Francisco Lean 168

Steve Blank

MAY 22, 2009

While one could argue that a trade show is just another demand creation activity akin to advertising or PR, trade shows are the closest eyeball-to-eyeball contact you’re company is going to have with customers, competitors and partners. Everyone should be articulate and agile in describing and demoing the products.)

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Silicon Valley RSS California Customer Development 129

Startup Lessons Learned

NOVEMBER 18, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Expo SF (May.

San Francisco 60

San Francisco Continuous Deployment Lean DC 60

Startup Lessons Learned

FEBRUARY 7, 2013

A few of the detailed case studies include: Tech legend Bill Gross building an MVP in 1999 to test demand for online car sales, which grew into CarsDirect.com. Struggling to explain the successes and failures of those companies, I discussed principles like continuous deployment, customer development, and a hyper-accelerated form of agile.

Lean 167

Lean Entrepreneur Agile San Francisco 167

Startup Lessons Learned

OCTOBER 26, 2009

Customers kept demanding that we add this or that IM feature, and we were routinely refusing. We were afraid that this was just the tip of the iceberg, and that once we “gave in&# to these five demands there would be five more, ad infinitum. Every time you listen to customers, you fear diluting your vision.

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Advisory Board Customer San Francisco Lean 151

Startup Lessons Learned

APRIL 26, 2009

Other companies accomplish this by hiring a large staff of content production experts - and get a very good result. Plus, we saw some of the intrinsic limitations of supporting such a large staff: slower cycle times, higher cost basis, and - most importantly - the ability to serve only a limited number of customer segments.

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Product Development Developer San Francisco Product 88

Startup Lessons Learned

JUNE 15, 2009

As a consumer internet company with millions of customers, it may seem to have little relevancy for an enterprise software company with only a handful of potential customers, or a computer security company whose customers demand a rigorous audit before accepting a new release. Expo SF (May.

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Continuous Deployment Software Review San Francisco Lean 167

Startup Lessons Learned

AUGUST 24, 2009

The other revels in the world as we all know it will be someday: limitless distribution enabled by new technologies, the importance of collaborative filters, and on-demand availability of all content for end-users. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May.

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San Francisco Lean Technical Review Distribution 113

Startup Lessons Learned

JUNE 8, 2009

Because of the extreme unknowns inherent in startup situations, we are all blind – to the realities of what customers what, market dynamics, and competitive threats. Periodic or on-demand reports are one possibility, but we can do much better. In order to use data effectively, we have to find ways to overcome this blindness.

San Francisco 84

San Francisco Lean Continuous Deployment DC 84

Steve Blank

NOVEMBER 2, 2009

For those of you who have been following the discussion, a Lean Startup is Eric Ries ’s description of the intersection of Customer Development , Agile Development and if available, open platforms and open source. The Customer Development process (and the Lean Startup) is one way to do that.

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Lean Silicon Valley Startup RSS 250

Startup Lessons Learned

MARCH 11, 2010

High-profile startup Friendster had first-mover advantage in the social networking space, but created openings for competitors when it could not scale to meet demand. High-profile startup Friendster had first-mover advantage in the social networking space, but created openings for competitors when it could not scale to meet demand.

San Francisco 120

San Francisco Continuous Deployment Lean DC 120

Startup Lessons Learned

NOVEMBER 29, 2008

Lessons Learned by Eric Ries Saturday, November 29, 2008 The ABCDEFs of conducting a technical interview I am incredibly proud of the people I have hired over the course of my career. This second objective plays no small part in allowing you to hire the best. Hiring decisions are among the most difficult, and the most critical.

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San Francisco Lean Agile Java 146

Startup Lessons Learned

NOVEMBER 5, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Expo SF (May.

Advertising 60

Advertising San Francisco Media Continuous Deployment 60

Startup Lessons Learned

OCTOBER 4, 2010

Many journalists and conference organizers attempt to fill this demand by giving successful entrepreneurs the opportunity to tell their stories: in magazines, on blogs, and on stage. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May.

San Francisco 167

San Francisco Lean Metrics PR 167

Startup Lessons Learned

AUGUST 3, 2009

Refreshing to finally see lean and agile thinking emerge in product/business-floors and not only in technology. Critical also, as the lean company/start-up can not be lean by just using lean principles in IT and not in Product Development/Management - a common misinterpretation of the Toyota Production System. Thank you. Thanks Eric.

San Francisco 168

San Francisco Product Lean Continuous Deployment 168

Startup Lessons Learned

NOVEMBER 19, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Expo SF (May.

San Francisco 60

San Francisco Lean Continuous Deployment DC 60

Startup Lessons Learned

NOVEMBER 11, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Expo SF (May.

Silicon Valley 68

Silicon Valley San Francisco Lean Continuous Deployment 68

Startup Lessons Learned

FEBRUARY 10, 2009

It’s important to note that system I’m about to explain evolved organically in response to new demands on the system and in response to post-mortems of failures. Nobody gets here overnight, but every step along the way has made us better developers. Heck, thats what it says right there in the agile manifesto.

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Continuous Deployment San Francisco Software Review Lean 123

Startup Lessons Learned

OCTOBER 5, 2009

In other words, a principled way to combine agility with stability. Imagine you hear from an engineer that they are worried that a certain payment subsystem is unreliable, and will therefore double-charge some customers. In other words, a principled way to combine agility with stability.

San Francisco 133

San Francisco Architecture Lean Continuous Deployment 133

Steve Blank

JULY 29, 2013

If any of the answers are “Yes,” then hire them a bit later as an early employee. Key attributes of an entrepreneur on a founding team are passion, determination, resilience, tenacity, agility and curiosity. Filed under: Customer Development , Family/Career/Culture. Customer Development Family/Career/Culture'

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Cofounder Advisory Board Customer Development Leadership 335

Startup Lessons Learned

NOVEMBER 17, 2008

If I have some budget for outside help, should I hire a vendor to help us drive down our payment fraud rates by 1% (ROI easy to predict), or hire a market research firm to give us insights into potential customers (ROI hard to predict)? The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 79

San Francisco Lean Continuous Deployment DC 79

Startup Lessons Learned

SEPTEMBER 27, 2010

Lean manufacturing , agile software development , and Theory of Constraints are all examples of this idea in action. What if customers actually like the “crap&# product? Or what if the features they demand we build are different from the ones we were planning to build? Expo SF (May.

San Francisco 167

San Francisco Lean Continuous Deployment Software Review 167

Steve Blank

MAY 10, 2011

These diagrams are the visual representation of the how and the what a team learned in the class – how they tested their hypotheses by getting out of the building using the Customer Development process and what they learned about each part of their business model. The students were challenged to get users, orders, customers, etc.

Lean 281

Lean Business Model Agile Customer Development 281

Startup Lessons Learned

DECEMBER 7, 2008

As the company grows, hes the go-to person for almost everything technical, and so hes very much in demand. And we cant hire new engineers any faster, because you cant be interviewing and debugging and fixing all at the same time! Even with the highest standards imaginable, theres no way to hire just genius hackers.

Software Review 94

Software Review Technical Review Part-Time VPE San Francisco 94