Remove B2C Remove Email Remove Government Remove Revenue
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Increase Repeat Purchases with Cohort Analysis

ConversionXL

Overall acquisition costs for both B2C and B2B have gone up by 50% in the past five years. As a result: They’re converted via email. Cohort analysis can be done for revenue, churn, viral word of mouth, support costs, or any other metric you care about. Sooner or later, relying on new customers will break you.

Retention 126
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You Shouldn’t Have to Pay to Talk To Your Own Customers

Austin Startup

One, a focus on great customer care has become, in the era of Zappos, not just a requisite checkbox, but an opportunity for differentiation, and a primary means of acquiring and retaining users (customer care as a revenue generator, not just a cost center). And as a user, speak up!

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[Review] Taking Down Goliath

YoungUpstarts

They include total sales, campaign ROI, conversion rates, cost per lead, cost per sale, revenue per click and so on. Email Marketing. Emails are considered the holy grail of digital marketing in today’s spammy media world. Email lists should best be organically created as a best practice in permission marketing.

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Startups: It’s not Thelma & Louise

Austin Startup

You might notice what’s not on that list above: revenue, investors. No revenue isn’t always a problem for venture-style businesses; no investors + no revenue = challenges for most founders without tremendous self-funding. swing for the fences category-building B2C software capital?—?wasn’t

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Cookies To Humans: Implications Of Identity Systems On Incentives!

Occam's Razor

Revenue Per Human. But, you want people to obsess about Revenue and not Cost. If 10xing your revenue requires that you quadruple your costs, what's the problem? Remember, we still have PPH to ensure that the revenue we are driving is driving a positive influence on the bottom-line of the company. Subtle change.

Metrics 60
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The Venture Capital Secret: 3 Out of 4 Start-Ups Fail

online.wsj.com

If failure is defined as failing to see the projected return on investment—say, a specific revenue growth rate or date to break even on cash flow—then more than 95% of start-ups fail, based on Mr. Ghoshs research. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law.

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Cracking The Code: The Bessemer 10 laws of SaaS - Fall 2008.

Cracking the Code

Be prepared to cross the desert - SaaS requires R&D and sales expense up front for a multi-year stream of revenue, so it demands enough investment capital to fund 4+ years of runway. Farming is also often overlooked, but can help grow customer accounts and revenues from 30% upwards (if successful). Great list! Philippe Botteri.