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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

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A real Customer Advisory Board

Startup Lessons Learned

In previous posts, I’ve mentioned quite a few of these, including these most important ones: having engineers post on the forums in their own name when they make a change routinely split-testing new changes routinely conducting in-person usability tests and interviews Net Promoter Score Each of these techniques is fundamentally bottoms-up.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

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New conference website, speakers, agenda

Startup Lessons Learned

Doesnt the communication overhead of a large team lead to chaos of overlapping experiments and continuously-deployed bugs?" "If My hope for this conference is that it will benefit the global community of entrepreneurs. My hope for this conference is that it will benefit the global community of entrepreneurs.

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Lessons Learned: Why PHP won

Startup Lessons Learned

The number one reason I keep coming back to PHP is that it has overwhelming community support. Ive written elsewhere that success in creating a platform is "becoming a function not of the size and resources of the company that builds it, but of the size of the community that supports it." Lets start with some circular reasoning.

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Towards a new entrepreneurship

Startup Lessons Learned

Do you have a suggestion for a guest speaker or case study that illustrates a particular lean startup concept: minimum viable product, continuous deployment, validated learning, the pivot? Case Study: Continuous deployment makes releases n. Even if you cant attend, you can help shape the curriculum.