article thumbnail

The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

Community 158
article thumbnail

Amsterdam-based Rockstart Accelerator’s first graduates head to Silicon Valley

The Next Web

The accelerator, which counts Amazon CTO Werner Vogels among its startup mentors , will be showcasing its first batch of startups (see list below) in Silicon Valley on the 20th of September, followed by a panel discussion about “The Future of the European Startup Community” Sounds riveting!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Beyond the garage

Startup Lessons Learned

It may be hard to remember that there was a time when people in the agile software development community thought Lean Startup was incompatible with agile practices. He’s one of the most successful entrepreneurs of the past few decades, and has continued to support the startup ecosystem as an investor and mentor.

article thumbnail

Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

article thumbnail

The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

article thumbnail

A real Customer Advisory Board

Startup Lessons Learned

They had their own private forum, and a company founder (aka me) personally ran the group in its early days. And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. Passionate online communities are real societies. Here’s what it looks like.

article thumbnail

New conference website, speakers, agenda

Startup Lessons Learned

Doesnt the communication overhead of a large team lead to chaos of overlapping experiments and continuously-deployed bugs?" "If My hope for this conference is that it will benefit the global community of entrepreneurs. My hope for this conference is that it will benefit the global community of entrepreneurs.