Remove Continuous Deployment Remove Hiring Remove Management Remove PR
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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. Nothing worked, until we finally had one of our community managers start talking to real customers on the phone.

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Lessons Learned: Achieving a failure

Startup Lessons Learned

Hire the absolute best and the brightest, true experts in their fields, who in turn can hire the smartest people possible to staff their departments. Launch with a PR blitz, including mentions in major mainstream publications. Case Study: Continuous deployment makes releases n. We can capitalize on new customers.

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Lessons Learned: The three drivers of growth for your business.

Startup Lessons Learned

In this model, you take some fraction of the lifetime value of each customer and plow that back into paid acquisition through SEM, banner ads, PR, affiliates, etc. Beware the new hire who has "extensive experience" in startups or big companies - using a different growth driver. Case Study: Continuous deployment makes releases n.

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Why diversity matters (the meritocracy business)

Startup Lessons Learned

Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team. After all, if you already have an all-male startup, you’re already at a disadvantage when it comes to hiring the very women that could fix that imbalance. Thats understandable - its embarrassing!

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Lessons Learned: Don't launch

Startup Lessons Learned

Announce a new product, start its PR campaign, and engage in buzz marketing activities. Even if you must launch to your customers, avoid the urge to also launch in extra places, just because your PR firm can do it at the same time. If you are having trouble raising money, sometimes a little PR can help. Help you raise money.

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Lessons Learned: About the author

Startup Lessons Learned

Thanks to Suns amazing PR blitz, there was tremendous demand for experts on Java, and I did my best to convince people that I was one of that mythical breed. But I managed a few "good learning experiences" before throwing myself full-bore into IMVU. Case Study: Continuous deployment makes releases n. So much for timing.

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Lessons Learned: What is customer development?

Startup Lessons Learned

But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." When creating a new market, expect to spend as long as two years before you manage to get traction with early customers, but enjoy the utter lack of competition. When we build products, we use a methodology.