Customer Development, Lean, Metrics and Web

Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

NOVEMBER 16, 2009

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers?

Customer Development

Customer Development Web Developer Customer

The Entrepreneur's Guide to Customer Development

Startup Lessons Learned

JULY 5, 2010

I believe it is the best introduction to Customer Development you can buy. As all of you know, Steve Blank is the progenitor of Customer Development and author of The Four Steps to the Epiphany. You can imagine how well that worked. On the minus side, that has made it a wee bit hard to understand.

Customer Development

Customer Development Developer San Francisco Customer

Lessons Learned: Customer Development Engineering

Startup Lessons Learned

SEPTEMBER 7, 2008

Lessons Learned by Eric Ries Sunday, September 7, 2008 Customer Development Engineering Yesterday, I had the opportunity to guest lecture again in Steve Blank s entrepreneurship class at the Berkeley-Columbia executive MBA program. Ive attempted to embed the relevant slides below.

Customer Development

Customer Development Engineer San Francisco Developer

Lessons Learned: What is customer development?

Startup Lessons Learned

NOVEMBER 8, 2008

Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customer development? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.

Customer Development

Customer Development Developer San Francisco Customer

Early-stage Regional Venture Funds–part 2 of 3 of Bigger in Bend

Steve Blank

JANUARY 22, 2014

Over the years Dino and I brainstormed about how Lean entrepreneurship would affect regional development. However, four critical advances over the past decade (cloud, accelerators, Lean, and Angels) not only changed the math for tech investing but made regional tech clusters possible.

Early Stage

Early Stage Silicon Valley Oregon Technical Review

Why vanity metrics are dangerous

Startup Lessons Learned

DECEMBER 23, 2009

Lessons Learned by Eric Ries Wednesday, December 23, 2009 Why vanity metrics are dangerous In a previous post, I defined two kinds of metrics: vanity metrics and actionable metrics. In this post, Id like to talk about the perils of vanity metrics. My personal favorite vanity metrics is "hits."

Metrics

Metrics San Francisco Lean Continuous Deployment

Lessons Learned: The lean startup

Startup Lessons Learned

SEPTEMBER 15, 2008

Lessons Learned by Eric Ries Monday, September 8, 2008 The lean startup Ive been thinking for some time about a term that could encapsulate trends that are changing the startup landscape. After some trial and error, Ive settled on the Lean Startup. I like the term because of two connotations: Lean in the sense of low-burn.

Lean

Lean San Francisco Startup Continuous Deployment

Lessons Learned: Combining agile development with customer development

Startup Lessons Learned

MARCH 16, 2009

Lessons Learned by Eric Ries Monday, March 16, 2009 Combining agile development with customer development Today I read an excellent blog post that I just had to share. In most agile development systems, there is a notion of the "product backlog" a prioritized list of what software is most valuable to be developed next.

Agile

Agile Customer Development Developer San Francisco

Join the Lean Startup discussion at Web 2.0 Expo for free

Startup Lessons Learned

MARCH 17, 2009

Lessons Learned by Eric Ries Tuesday, March 17, 2009 Join the Lean Startup discussion at Web 2.0 Expo for free Im honored to announce that my Lean Startup session at the Web 2.0 Everyone else can register to come to both sessions for free, including the Lean Startup talk in the main conference. You heard me right.

Lean

Lean San Francisco Web Continuous Deployment

Amazing lean startup resources

Startup Lessons Learned

JANUARY 12, 2010

Lessons Learned by Eric Ries Tuesday, January 12, 2010 Amazing lean startup resources A year ago, there was no lean startup movement. I continue to believe that the explosion of interest in the lean startup has very little to do with me. If you are attempting to apply lean startup ideas in your own business - you are not alone.

Lean

Lean San Francisco Wiki Startup

The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

FEBRUARY 9, 2009

Lessons Learned by Eric Ries Monday, February 9, 2009 The lean startup @ Web 2.0 Expo (and a call for help) Ive been asked to speak this year at the Web 2.0 Expo to explain the lean startup concept to a larger audience. The Lean Startup: a Disciplined Approach to Imagining, Designing, and Building New Products.:

Lean

Lean San Francisco Web Advisory Board

Five case studies you'll see at the Lean Startup Conference 2015

Startup Lessons Learned

AUGUST 31, 2015

The following is a guest post by Kirsten Cluthe and Ritika Puri from The Lean Startup Conference team Wondering what’s new in the Lean Startup community? Every year, our team conducts more than 500 customer development calls to understand what challenges the community is facing. Here are some of our favorites: 1.

Lean

Lean United States Fractional CTO Startup

Lessons Learned: Principles of Lean Startups, presentation for.

Startup Lessons Learned

NOVEMBER 4, 2008

Lessons Learned by Eric Ries Tuesday, November 4, 2008 Principles of Lean Startups, presentation for Maples Investments Image via Wikipedia Steve Blank and I had the opportunity to create a presentation about lean startups for Maples Investments. Customer development. you get the idea. you get the idea.

Lean

Lean San Francisco Agile Continuous Deployment

Lessons Learned: Lean hiring tips

Startup Lessons Learned

JANUARY 19, 2009

Lessons Learned by Eric Ries Monday, January 19, 2009 Lean hiring tips In preparing for the strategy series panel this week, I have been doing some thinking about costs. Fundamentally, lean startups do more with less, because they systematically find and eliminate waste that slows down value creation. Another terrific post, Eric.

Lean

Lean Hiring San Francisco Continuous Deployment

Lean Startup fbFund slides and video

Startup Lessons Learned

JULY 6, 2009

Lessons Learned by Eric Ries Monday, July 6, 2009 Lean Startup fbFund slides and video As a follow-up to my previous post on my talk for fbFund at Facebook , there was enough interest in watching video of the talk that I have finally uploaded it using Apples MobileMe. The Lean Startup Intensive is tomorrow at Web 2.0.

Lean

Lean Video San Francisco Continuous Deployment

Techstars brings The Lean Startup to Boulder

Startup Lessons Learned

JULY 30, 2009

Lessons Learned by Eric Ries Thursday, July 30, 2009 Techstars brings The Lean Startup to Boulder Im very excited to announce a pair of events that will kick off a very busy fall speaking tour. The event will include a talk from Eric on The Lean Startup over dinner, followed by moderated table discussion and then final Q&A with Eric.

Lean

Lean San Francisco Continuous Deployment DC

The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

Occam's Razor

APRIL 8, 2013

To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. This should not be news to you. Online, offline or nonline.

Metrics

Metrics Analytics Lean Churn Rate

The Lean Startup at Agile Vancouver April 21st

Startup Lessons Learned

MARCH 25, 2009

Lessons Learned by Eric Ries Wednesday, March 25, 2009 The Lean Startup at Agile Vancouver April 21st A surprising number of respondents in the latest Lessons Learned survey hail from one of the flourishing startup hubs in Canada. This workshop brings together leading thinkers from Lean Production and Lean software.

Agile

Agile Lean San Francisco Continuous Deployment

Lean Startup fbFund wrap-up

Startup Lessons Learned

JULY 3, 2009

Lessons Learned by Eric Ries Friday, July 3, 2009 Lean Startup fbFund wrap-up Last week I had a real blast meeting with the companies at the fbFund incubator at Palo Alto. The Lean Startup fbFund Edition View more documents from Eric Ries. See Validated learning about customers for more info. Without further ado.

Lean

Lean San Francisco Continuous Deployment Cofounder

Lessons Learned: The three drivers of growth for your business.

Startup Lessons Learned

SEPTEMBER 22, 2008

Master of 500 Hats: Startup Metrics for Pirates (SeedCamp 2008, London) This presentation should be required reading for anyone creating a startup with an online service component. He also has a discussion of how your choice of business model determines which of these metric areas you want to focus on. Choose one. Expo SF (May.

San Francisco

San Francisco CPA SEM CTO Hire

Austin: the Lean Startup tour continues

Startup Lessons Learned

MAY 27, 2009

Lessons Learned by Eric Ries Wednesday, May 27, 2009 Austin: the Lean Startup tour continues Next week I head to Austin, TX for my first visit ever. The Lean Startup is a practical approach for creating and managing a new breed of company that excels in low-cost experimentation, rapid iteration, and true customer insight.

Lean

Lean Austin San Francisco Continuous Deployment

Lessons Learned: The one line split-test, or how to A/B all the time

Startup Lessons Learned

SEPTEMBER 15, 2008

Lessons Learned by Eric Ries Monday, September 15, 2008 The one line split-test, or how to A/B all the time Split-testing is a core lean startup discipline, and its one of those rare topics that comes up just as often in a technical context as in a business-oriented one when Im talking to startups.

San Francisco

San Francisco Lean Technical Review Continuous Deployment

The Lean Startup Workshop - now an O'Reilly Master Class

Startup Lessons Learned

MAY 14, 2009

Lessons Learned by Eric Ries Thursday, May 14, 2009 The Lean Startup Workshop - now an OReilly Master Class My rate of posting has been much lower lately, and this is mostly due to preparations for the upcoming Lean Startup Workshop on May 29. I have a lot of good news to report on this front. You can click here to learn more.

Lean

Lean San Francisco Continuous Deployment Software Review

Kent Beck keynote, "To Agility, and Beyond"

Startup Lessons Learned

APRIL 4, 2010

blog comments powered by Disqus Newer Post Older Post Home Subscribe via email Blog Archive ▼ 2010 (48) ► October (3) Case Study: Rapid iteration with hardware The Lean Startup Bundle Stop lying on stage ► September (4) Good enough never is (or is it?) The Lean Startup Intensive is tomorrow at Web 2.0.

Agile

Agile Software Review San Francisco Continuous Deployment

The Five Whys for Startups (for Harvard Business Review)

Startup Lessons Learned

JUNE 2, 2010

Lessons Learned by Eric Ries Wednesday, June 2, 2010 The Five Whys for Startups (for Harvard Business Review) I continue my series for Harvard Business Review with the Lean Startup technique called Five Whys. Techniques from lean manufacturing can be part of a startups innovation culture. Speed up or slow down? Speed up or slow down?

Technical Review

Technical Review San Francisco Lean Continuous Deployment

Speed up or slow down? (for Harvard Business Review)

Startup Lessons Learned

MARCH 25, 2010

for Harvard Business Review) Over at Harvard Business Review, Ive been building up a series designed to introduce the Lean Startup methodology to a business-focused audience. This is the first post that moves into making specific process recommendations for product development. Labels: product development Speed up or slow down?

Software Review

Software Review San Francisco Lean Continuous Deployment

Thank you

Startup Lessons Learned

MAY 31, 2010

Lessons Learned by Eric Ries Monday, May 31, 2010 Thank you The past month has been an incredible roller coaster: #sllconf was a trending topic (briefly topping Justin Bieber before the wifi in the hotel gave out), the Web 2.0 When I first encountered customer development , it was considered pure lunacy by mainstream entrepreneurs and VCs.

San Francisco

San Francisco Lean Technical Review Software Review

Lessons Learned: Using AdWords to assess demand for your new.

Startup Lessons Learned

NOVEMBER 7, 2008

If you cant find any , maybe that means you havent figured out who your customer is yet. And if you dont know who your customer is, perhaps some customer development is in order? Labels: customer development , search engine marketing 13comments: Jim Lindstrom said. Eric -- This is a pretty interesting idea.

Demand

Demand San Francisco Lean Continuous Deployment

The Lean Startup Tokyo edition

Startup Lessons Learned

JUNE 9, 2009

Lessons Learned by Eric Ries Tuesday, June 9, 2009 The Lean Startup Tokyo edition I had a blast speaking at Startonomics Tokyo , which was organized to foster ties between the startup cultures in Japan and Silicon Valley. Since I learned much of what I know about lean from studying Toyota, you can imagine how great a shock this was.

Lean

Lean San Francisco Japan Continuous Deployment

Case Study: kaChing, Anatomy of a Pivot

Startup Lessons Learned

JULY 28, 2010

kaChing has been very active in the Lean Startup movement. With case studies like this, we aim to illustrate specific Lean Startup techniques through the stories of current practitioners. kaChing has been very active in the Lean Startup movement. The Lean Startup Intensive is tomorrow at Web 2.0. Expo SF (May. .

San Francisco

San Francisco Lean Continuous Deployment SEC

Building a Company with Customer Data – Why Metrics Are Not Enough

Steve Blank

DECEMBER 17, 2009

Gathering real-world feedback from customers is a core concept of Customer Development as well as the Lean Startup. When I asked him if he actually had personally left the building and talked to these potential customers, or even had gotten them on the phone, he sounded confused. But what information to collect?

Metrics

Metrics Customer Customer Development Lean

Lessons Learned: About the author

Startup Lessons Learned

OCTOBER 4, 2008

Maybe youd like to start with The lean startup , How to listen to customers , or What does a startup CTO actually do? ) Eventually, I came to summarize these themes with the phrase " the lean startup." Lean is one of the major trends shaping our world, and its impact goes beyond just optimizing our supply chains.

San Francisco

San Francisco Technical Cofounder Fractional CTO CTO

Building a new startup hub

Startup Lessons Learned

AUGUST 26, 2009

And do your customer development. I did my best to capture video and audio; a YouTube playlist and Slideshare slidecast are below: Slides (with audio): 2009 08 19 The Lean Startup TechStars Edition View more presentations from Eric Ries. These quotes are, as is my custom, straight from twitter. Articulate, inspirational.

San Francisco

San Francisco Silicon Valley Startup Lean

Lessons Learned: Just-In-Time Scalability

Startup Lessons Learned

SEPTEMBER 2, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? The Lean Startup Intensive is tomorrow at Web 2.0. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev.

San Francisco

San Francisco Continuous Deployment Agile Lean

The Lean Startup Intensive is tomorrow at Web 2.0 Expo

Startup Lessons Learned

MAY 2, 2010

Lessons Learned by Eric Ries Sunday, May 2, 2010 The Lean Startup Intensive is tomorrow at Web 2.0 Expo Im extremely excited that tomorrow is the Lean Startup Intensive at Web 2.0 For those of you planning to attend the full Web 2.0 Labels: events The Lean Startup Intensive is tomorrow at Web 2.0

Lean

Lean San Francisco Web Continuous Deployment

Lessons Learned: Validated learning about customers

Startup Lessons Learned

APRIL 14, 2009

Every board meeting, the metrics of success change. Their product development team is hard at work on a next-generation product platform, which is designed to offer a new suite of products – but this effort is months behind schedule. Time-to-complete-a-sale is not a bad metric for validated learning at this stage.

Customer

Customer San Francisco Lean Hockey Stick

Lessons Learned: The product manager's lament

Startup Lessons Learned

OCTOBER 5, 2008

Ive written about it on our development blog at [link] October 6, 2008 3:34 PM Chris Hondl said. Great to read posts about introducing lean approaches into more teams. Im currently introducing lean to my new team. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco

San Francisco Management Software Review Product

Lessons Learned: Work in small batches

Startup Lessons Learned

FEBRUARY 20, 2009

I owe it originally to lean manufacturing books like Lean Thinking and Toyota Production System. The batch size is the unit at which work-products move between stages in a development process. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May. . Expo SF (May.

San Francisco

San Francisco Software Review Continuous Deployment Development Team Review

Paul Graham on fundraising

Startup Lessons Learned

AUGUST 2, 2008

0comments: Post a Comment Newer Post Home Subscribe to: Post Comments (Atom) Subscribe via email Blog Archive ► 2010 (48) ► October (3) Case Study: Rapid iteration with hardware The Lean Startup Bundle Stop lying on stage ► September (4) Good enough never is (or is it?) The Lean Startup Intensive is tomorrow at Web 2.0.

San Francisco

San Francisco Software Review Technical Review Continuous Deployment

Lessons Learned: What does a startup CTO actually do?

Startup Lessons Learned

SEPTEMBER 30, 2008

Platform selection and technical design - if your business strategy is to create a low-burn, highly iterative lean startup, youd better be using foundational tools that make that easy rather than hard. Was it an important or irrelevant fact that most of our web code was procedural and not object-oriented? I dont think so. Expo SF (May.

CTO

CTO Fractional CTO CTO Hire Technical Review

Two Ways to Hold Entrepreneurs Accountable (for Harvard Business.

Startup Lessons Learned

JANUARY 15, 2010

Behind this analysis is a spreadsheet model, complete with detailed metrics for a set of customer behaviors that show just how valuable the new product will be. They are long-term bets on the development of a new line of business, a new technology platform, or the creation of a new market. Expo SF (May.

Hockey Stick

Hockey Stick San Francisco Entrepreneur Lean

Is Entrepreneurship a Management Science? (for Harvard Business.

Startup Lessons Learned

JANUARY 7, 2010

blog comments powered by Disqus Newer Post Older Post Home Subscribe via email Blog Archive ▼ 2010 (48) ► October (3) Case Study: Rapid iteration with hardware The Lean Startup Bundle Stop lying on stage ► September (4) Good enough never is (or is it?) The Lean Startup Intensive is tomorrow at Web 2.0.

San Francisco

San Francisco Management Continuous Deployment Lean

Lessons Learned: Ideas. Code. Data. Implement. Measure. Learn

Startup Lessons Learned

SEPTEMBER 2, 2008

October 17, 2009 10:34 AM Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Subscribe via email Blog Archive ► 2010 (48) ► October (3) Case Study: Rapid iteration with hardware The Lean Startup Bundle Stop lying on stage ► September (4) Good enough never is (or is it?) Expo SF (May. .

San Francisco

San Francisco Continuous Deployment Lean DC

The Lean LaunchPad – Teaching Entrepreneurship as a Management Science

Steve Blank

DECEMBER 7, 2010

We’ll build the class around the business model / customer development / agile development solution stack. Their objective is to get users, orders, customers, etc. and if a web-based product, a minimum feature set,) all delivered in 10 weeks. Class 1 Jan 4 th Intro/Business Model/Customer Development.

Wiki

Wiki Lean Management Business Model

Times Square Strategy Session – Web Startups and Customer Development

The Entrepreneur's Guide to Customer Development

Trending Sources

Lessons Learned: Customer Development Engineering

Lessons Learned: What is customer development?

Early-stage Regional Venture Funds–part 2 of 3 of Bigger in Bend

Why vanity metrics are dangerous

Lessons Learned: The lean startup

Lessons Learned: Combining agile development with customer development

Join the Lean Startup discussion at Web 2.0 Expo for free

Amazing lean startup resources

The lean startup @ Web 2.0 Expo (and a call for help)

Five case studies you'll see at the Lean Startup Conference 2015

Lessons Learned: Principles of Lean Startups, presentation for.

Lessons Learned: Lean hiring tips

Lean Startup fbFund slides and video

Techstars brings The Lean Startup to Boulder

The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

The Lean Startup at Agile Vancouver April 21st

Lean Startup fbFund wrap-up

Lessons Learned: The three drivers of growth for your business.

Austin: the Lean Startup tour continues

Lessons Learned: The one line split-test, or how to A/B all the time

The Lean Startup Workshop - now an O'Reilly Master Class

Kent Beck keynote, "To Agility, and Beyond"

The Five Whys for Startups (for Harvard Business Review)

Speed up or slow down? (for Harvard Business Review)

Thank you

Lessons Learned: Using AdWords to assess demand for your new.

The Lean Startup Tokyo edition

Case Study: kaChing, Anatomy of a Pivot

Building a Company with Customer Data – Why Metrics Are Not Enough

Lessons Learned: About the author

Building a new startup hub

Lessons Learned: Just-In-Time Scalability

The Lean Startup Intensive is tomorrow at Web 2.0 Expo

Lessons Learned: Validated learning about customers

Lessons Learned: The product manager's lament

Lessons Learned: Work in small batches

Paul Graham on fundraising

Lessons Learned: What does a startup CTO actually do?

Two Ways to Hold Entrepreneurs Accountable (for Harvard Business.

Is Entrepreneurship a Management Science? (for Harvard Business.

Lessons Learned: Ideas. Code. Data. Implement. Measure. Learn

The Lean LaunchPad – Teaching Entrepreneurship as a Management Science

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