Startup Lessons Learned

JANUARY 30, 2009

Here are a few: We know what customers want. By hiring experts, conducting lots of focus groups, and executing to a detailed plan, the company became deluded that it knew what customers wanted. But that was two full years before any customers were allowed to use it. Stealth is a customer-free zone.

San Francisco 150

San Francisco Lean Agile Continuous Deployment 150

Startup Lessons Learned

FEBRUARY 22, 2009

Im not offering extensive studies or research to support this conclusion; the evidence from my peers right here in the innovation capital of America, Silicon Valley, is absolutely overwhelming. Asked to help, I am confident that Silicon Valley and every other innovation center will step up. They are nerds.

Programming 143

Programming San Francisco Lean Continuous Deployment 143

Startup Lessons Learned

NOVEMBER 6, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuous deployment for mission-critical applica. What is customer development?

Agile 76

Agile San Francisco Software Review Continuous Deployment 76

Startup Lessons Learned

NOVEMBER 4, 2008

Combined with the technology trends above, it also enables rapid deployment strategies like just-in-time scalability. Customer development. The biggest source of cost/time advantage that all lean companies have is avoiding building features that customers dont want. Agile allows companies to build higher quality software faster.

Lean 102

Lean San Francisco Agile Continuous Deployment 102

Startup Lessons Learned

NOVEMBER 17, 2008

Lessons Learned by Eric Ries Monday, November 17, 2008 The four kinds of work, and how to get them done: part one Ive written before about some of the advantages startups have when they are very small, like the benefits of having a pathetically small number of customers. Talking to potential customers and competitors customers.

San Francisco 88

San Francisco Lean Continuous Deployment DC 88

Startup Lessons Learned

FEBRUARY 11, 2009

This is especially true in Silicon Valley. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ▼ 2009 (88) ► December (4) Continuous deployment for mission-critical applica.

Software Review 68

Software Review Software Hiring San Francisco 68

Startup Lessons Learned

JUNE 9, 2009

Lessons Learned by Eric Ries Tuesday, June 9, 2009 The Lean Startup Tokyo edition I had a blast speaking at Startonomics Tokyo , which was organized to foster ties between the startup cultures in Japan and Silicon Valley. benjaminjoffe : early adopters of buggy product are visionary customers, sometimes smarter than founders!

Lean 60

Lean San Francisco Japan Continuous Deployment 60

Startup Lessons Learned

MARCH 17, 2009

The problem is that the most authentic innovators and entrepreneurs are in the Valley. I want more than anything to come to Silicon Valley after I graduate and join the vibrant ecosystem. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Join the Lean Startup discussion at Web 2.0

Lean 76

Lean San Francisco Web Continuous Deployment 76

Startup Lessons Learned

NOVEMBER 17, 2008

If I have some budget for outside help, should I hire a vendor to help us drive down our payment fraud rates by 1% (ROI easy to predict), or hire a market research firm to give us insights into potential customers (ROI hard to predict)? The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 79

San Francisco Lean Continuous Deployment DC 79

Startup Lessons Learned

DECEMBER 7, 2008

Lessons Learned by Eric Ries Sunday, December 7, 2008 The hackers lament One of the thrilling parts of working and writing in Silicon Valley is the incredible variety of people Ive had the chance to meet. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

Software Review 94

Software Review Technical Review Part-Time VPE San Francisco 94

Startup Lessons Learned

MAY 14, 2009

Take a look: This full-day Master Class focuses on how to build a startup from the ground up to focus on customers, markets, and speed of iteration. Im working on a future post where Ill share the details of how I used customer development to shape both the content and packaging of this event, so look for that soon.

Lean 60

Lean San Francisco Continuous Deployment Software Review 60

Startup Lessons Learned

AUGUST 24, 2009

Customers will get to consume the content they want, and support the producers of that content directly, rather than having to rely exclusively on intermediaries. Now, helping potential customers discover new things they might like is the job of the discipline of marketing. There are just too many of them out there.

San Francisco 113

San Francisco Lean Technical Review Distribution 113

Startup Lessons Learned

NOVEMBER 18, 2008

At Toyota , they are called Chief Engineer : Toyota realizes that the Chief Engineer job is probably the most important one in the company because the Chief Engineer listens to the customer and then determines what the functions need to do to address the customer’s desires. Case Study: Continuous deployment makes releases n.

San Francisco 60

San Francisco Continuous Deployment Lean DC 60

Startup Lessons Learned

NOVEMBER 29, 2008

For a marketing job, for example, its reasonable to expect that a candidate will have done their homework and used your product (maybe even talked to your customers) before coming in. Were there to serve customers direclty, as well as all of the other functions of the company. Case Study: Continuous deployment makes releases n.

San Francisco 146

San Francisco Lean Agile Java 146

Startup Lessons Learned

SEPTEMBER 8, 2009

Much of what makes the USA, and Silicon Valley in particular, such a great place to start a company is the result of good government policy. I started my last company with 100% off-shore resources because I could never have completed Customer Development at a reasonable cost of money or regulatory burden had I employed US Citizens.

DC 90

DC Washington San Francisco SBIR 90

Startup Lessons Learned

MAY 20, 2010

Heres an excerpt: Philosophy Helps Start-Ups Move Faster - WSJ.com Silicon Valley entrepreneurs and venture capitalists often churn out how-to business books and fancy themselves as management gurus, but few see their methodologies adopted. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

Lean 153

Lean San Francisco Arlington Continuous Deployment 153

Startup Lessons Learned

MARCH 13, 2009

Marketing launch) Make a new product available to customers in the general public. In particular, a marketing launch can help you do three things (courtesy, as is most of my marketing advice, of The Four Steps to the Epiphany ): Drive customers into your sales pipeline. Do your customers really read TechCrunch?

San Francisco 168

San Francisco PR Lean Early Stage 168

Startup Lessons Learned

MARCH 4, 2009

Ive previously written about the advantages of having a pathetically small number of customers , and how to get started with customer segmentation. it seemed time to return to the subject of investigating who my customers are. Thats a common pattern to gaining customer insight. Customer knows they have a problem.

San Francisco 68

San Francisco Lean Continuous Deployment DC 68

Startup Lessons Learned

NOVEMBER 5, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuous deployment for mission-critical applica. What is customer development?

Campaign 84

Campaign San Francisco Lean Agile 84

Startup Lessons Learned

JULY 15, 2010

His posts are born of tremendous research into the secret history of Silicon Valley , and if you haven’t read those essays, you should. His posts are born of tremendous research into the secret history of Silicon Valley , and if you haven’t read those essays, you should.

IPO 166

IPO San Francisco Lean Silicon Valley 166

Startup Lessons Learned

MARCH 9, 2010

The event is being produced in partnership with Charles Hudson, who puts on many of Silicon Valleys top events, including the forthcoming Freemium Summit. The event is being produced in partnership with Charles Hudson, who puts on many of Silicon Valleys top events, including the forthcoming Freemium Summit.

San Francisco 151

San Francisco Lean Continuous Deployment Startup 151

Startup Lessons Learned

NOVEMBER 5, 2013

But entrepreneurs who are leading fast-growing companies or who are working in environments beyond Silicon Valley need more. John Goulah will show you how Etsy gets engineers on board with continuous deployment, an important technical environment that many resist.

Lean 166

Lean Early Stage San Francisco Cofounder 166

Startup Lessons Learned

FEBRUARY 7, 2010

This is especially true if you live outside the echo chamber of Silicon Valley. This is especially true if you live outside the echo chamber of Silicon Valley. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Case Study: Continuous deployment makes releases n.

San Francisco 118

San Francisco DC Startup Lean 118

usersknow.blogspot.com

APRIL 30, 2010

I have contacted my customer service/community management team and prepped them with information about the new feature and asked them to get back to me if we start to see any significant new support requests. I have embedded a short survey or feedback link into the page and will gather qualitative data from my users that way.

Software Review 40

Software Review Agile San Francisco Advisory Board 40

Startup Lessons Learned

SEPTEMBER 11, 2009

There are many articles by many experts ( myself included ) extolling the virtues of listening to customers. In fact, there are so many of these propaganda pieces that this question might naturally cross your mind: if listening to customers is so great, why do we need so much propaganda? We did not take this step lightly.

Community 158

Community Management Lean Software Review 158

Startup Lessons Learned

NOVEMBER 5, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuous deployment for mission-critical applica. What is customer development?

Advertising 60

Advertising San Francisco Media Continuous Deployment 60

Startup Lessons Learned

NOVEMBER 19, 2008

When I first wrote about the advantages of having a pathetically small number of customers , I only had 5 subscribers. Of course, 1000 customers is pretty pathetically small too. Its also time to start thinking about customer segments. So how do you get started with customer segmentation? Thank you all for stopping by.

San Francisco 60

San Francisco Lean Continuous Deployment DC 60

Startup Lessons Learned

NOVEMBER 22, 2008

Lessons Learned by Eric Ries Saturday, November 22, 2008 Net Promoter Score: an operational tool to measure customer satisfaction Ive mentioned Net Promoter Score (NPS) in a few previous posts, but havent had a chance to describe it in detail yet. It does it all by asking your customers just one magic question.

.Net 158

.Net Operations San Francisco Lean 158

Startup Lessons Learned

JULY 9, 2009

And then, at my first Silicon Valley startup , I watched friends get laid off in successive waves as it started to fail. Instead, lets focus on building companies that matter , on creating real value for customers, and learning. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco 94

San Francisco Lean Continuous Deployment DC 94

SoCal CTO

JANUARY 5, 2011

- SoCal CTO , January 13, 2010 5 Lessons from 150 startup pitches - A Smart Bear: Startups and Marketing for Geeks , July 11, 2010 9 Reasons Why Many Smart People Go Nowhere - Life Beyond Code , March 29, 2010 No Accounting For Startups - Steve Blank , February 22, 2010 Startup Advice In Exactly Three Words - #StartupTriplets - OnStartups , January (..)

Silicon Valley 378

Silicon Valley Startup Term Sheet Venture Capital 378