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Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Your most powerful growth engine is your existing customer. Highly trained salespeople.

Customer 154
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Twitter Link Roundup #179 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

Empower Your Small Business: Steve Jobs on management/leadership, disaster planning, great customer service – [link]. Why Customers Don’t Buy | Steve W. Martin – Harvard Business Review – [link]. 4 Ways to Get Customers to Open Your Emails | Entrepreneur – [link]. Quora – [link].

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Twitter Link Roundup #226 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

Mary Meeker of Kleiner Perkins Caufield & Byers presented the data at the recent Code Conference. To Negotiate Effectively, First Shake Hands | Francesca Gino |Harvard Business Review – crowdspring.co/1jQOCwN. Customer] Retention is King (good insights on measurement) – crowdspring.co/1haiyJt.

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Twitter Link Roundup #243 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

There’s No Excuse for Avoiding Strategy | Harvard Business Review – crowdspring.co/1udAzMJ. Harvard Business Review – crowdspring.co/1t2ydd2. What Your ZIP Code Says About You | Co.Design – crowdspring.co/1wq8nG0. 3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant – crowdspring.co/1voJ2eT.

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Twitter Link Roundup #235 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

The Myth of Venture Capital | Re/code by Jon Oringer – crowdspring.co/1tNFeV7. Voice of the Customer: The Secret of Great Landing Page Copy | WordStream – crowdspring.co/1rgMIOC. Designing Custom iOS App Interface Elements using Photoshop – crowdspring.co/X7LhFm. WordStream – crowdspring.co/1tOs1vg.

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SuperMac War Story 5: Strategy versus Relentless Tactical.

Steve Blank

The “strategy” of learning who SuperMac’s customers were, what solutions they needed and what our repositioning would be was a three month effort. it was the speed of the applications that customers were using to get their work done. So I was going to give our customers metrics neither they or anyone else had ever seen before.

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Twitter Link Roundup #229 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

How to Succeed in Business by Bundling – and Unbundling | Harvard Business Review – crowdspring.co/1lphhyB. Everyone in SaaS Needs to Do Customer Support. Why You’ll Want to Raise $100,000,000 for Your SaaS Start-Up: The Incremental Customer | saastr – crowdspring.co/1rSAVGF. At Least Until You Have 50 Employees.