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6 Customer Journey Mapping Examples: How UX Pros Do It

ConversionXL

” I had the pleasure of speaking to Dr. Chip about customer journey and innovative service metrics. Metrics should be anchored in part to customer outcomes, not granular processes and practices. Finland-based Leadfeeder is a top (Google) analytics tool that shows the companies that visit your website. Leadfeeder.

Customer 130
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Lessons Learned: The lean startup

Startup Lessons Learned

But by taking advantage of open source, agile software, and iterative development, lean startups can operate with much less waste. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev.

Lean 168
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Lessons Learned: Five Whys

Startup Lessons Learned

Hes a new employee, and he was not properly trained in TDD So far, this isnt much different from the kind of analysis any competent operations team would conduct for a site outage. For my first time, it was scalability problems and our operations team. why didnt operations get paged? How do you get started with five whys?

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The Principles of Product Development Flow

Startup Lessons Learned

Reinertsen weaves together ideas from lean manufacturing, maneuver warfare, queuing theory, and even the architecture of computer operating systems and the Internet. Executives coming to my product development classes report operating at 98.5 This leads them to load their porcesses to dangerously high levels of utilization.

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Lessons Learned: Stevey's Blog Rants: Good Agile, Bad Agile

Startup Lessons Learned

Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23. Tell your Startup Visa story Speaking 2010: Webstock, GDC, Web 2.0, Lo, my 1032 subscribers, who are you?

Agile 76
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Lessons Learned: Built to learn

Startup Lessons Learned

And instead of design, engineering, QA, and operations we have a solution team implementing a startup-centric version of agile development. dalelarson : "Metrics are people, too." leanstartup ericnsantos : #w2e #leanstartup Metrics should be Actionable, Accessible and Auditable. Metrics are a key questions startups face.

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Datablindness

Startup Lessons Learned

That’s because many of our reports feed us vanity metrics: numbers that make us look good but don’t really help make decisions. Yet even among those who have access to good actionable metrics, I’ve noticed a phenomenon that prevents taking maximum advantage of data. Too much of this data is non- actionable.