article thumbnail

Remind Me Why I Love You? (Why “In Person” is Everything)

Both Sides of the Table

I was amazed at your innovation, approach, cleverness, enthusiasm, leadership traits, background, education, team?—?everything. I raced home to put my kids to bed, say hello to my wife and then spend a grueling administrative hour doing email. I know you emailed me and I emailed you back. everything.

article thumbnail

Build Success from a Struggling Agency with a Multimillion-Dollar Pivot

Duct Tape Marketing

Connect with John Jantsch on LinkedIn Duct Tape Transcript Email Download New Tab John (00:08): Hello and welcome to another episode of the Duct Tape Marketing Podcast. You have to get familiar with the things like cost of goods sold and profit margins and your churn rates. The other one is their churn rates are too high.

Mexico 70
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaS Growth: The “Triple A” Sprint Framework that Gets Results

ConversionXL

trade shows, advertising, email marketing ) that drive desired outputs (e.g. With access to countless metrics, it’s easy to obsess over email opens or bounce rates. Did your high bounce rate lead customers to churn ? 100) 0% Annual Churn Rate Current (e.g. Until you know the inputs (e.g. 80,000) 0%.

Framework 121
article thumbnail

Twitter Link Roundup #199 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

These posts and videos are about logo design , web design , startups, entrepreneurship, small business, leadership, social media, marketing, and more! What is the most important thing you have learned about leadership? 6 Ideas to Reduce Your Product’s Churn Rate We Found to Work - crowdspring.co/1grCDHI. crowdspring.co/19IC5KK.

article thumbnail

How Employee Experience Shapes Brand Perception

Duct Tape Marketing

Effective leadership, a positive culture, and aligning the goals of the organization with the needs of employees are crucial for creating a balanced EX and CX. 10:07] How much would you say is just leadership or is it maybe just culture? [11:38] We looked at net promoter scores, CSAT scores, attrition rates, right? That's right.

article thumbnail

Critical Key Performance Indicators (KPIs) for Founders

Up and Running

For example, leadership can use high-level KPIs to measure the overall performance of the company, and managers can use granular KPIs to gauge the effectiveness of processes, such as sales, marketing, or procurement. Customer churn rate: shows the percentage of customers lost in a given period (e.g.,

Founder 71
article thumbnail

Turing Distinguished Leader Series: With Partner David Zhang, TVC

ReadWriteStart

I think every company’s portfolio is different, so they’re all different sizes, different stages, different geographies, different cash positions, and different market leadership positions. . People send me these long emails about what they want to see in the product. . What do we build next? . David Zhang. Yeah, too many.

Partner 132