How To Be Successful In The New Customer Experience Battlefield
YoungUpstarts
APRIL 14, 2020
Companies that actively focus on CX can significantly reduce churn rates, increase retention rates, and earn higher revenues. Whereas customers used to make decisions based on adverts, mail, and the news, consumerism in 2020 has been revolutionized. CX is an integral part of the wider Customer Relationship Management (CRM) concept.
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