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From CRM to CXM: Walking the Customer Journey

Venture Chronicles

Social technologies that are widely available today enable, for the first time, customer experience innovation at large scale. Customer generated content in the form of community and forum posts, comments, Tweets, Facebook Wall posts, and much more is at it’s core earned media. This is customer experience gone wrong.

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How Private Equity and Venture Capital Investors Are Eating Their Own Dogfood

David Teten

My colleagues Sebastian Soler , Steven Greenberg and I recently launched a new online community, PEVCTech.com , exclusively for PE/VC investors; engineers who work at PE/VC funds; and other technologists who specialize in working on this problem. I previously posted a detailed presentation with sales technology tools useful for B2B sales.

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e(verywhere)-Commerce

This is going to be BIG.

I’m sure at some point, the best of these deals will be syndicated to Homerun , Groupon, Buywithme, etc., Community is one solution I had in mind. If you get a permit to do business in the city, you should automatically get signed up to take an online marketing course and be presented accounts in all of these local plays.

Syndicate 105
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ProfessorVC: Touched by an Angel

Professor VC

I think the title of this post is a TV show, but fitting as there has been much debate in the venture community as to the whether angel investors are good or bad for entrepreneurs and VCs. One of my comments was that we would likely see more institutionalization of angel groups and syndication of deals among groups. Back to the panel.

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VCs eating our own dog food: Using technology and analytics to make better investments

David Teten

To learn more about this space, I suggest join an online community I co-founded, PEVCTech. . I use Hootsuite to coordinate my social media activity, which consists of Teten.com, PEVCTech.com , Linkedin , AngelList , and (passively) Twitter and Facebook. I use Diigo , a social bookmarking tool, to keep a record of useful websites.

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4 Considerations for Expanding Your Startup to International Markets

mashable.com

If you’re working with an open source project, for example, it’s important that you have a definitive business model to drive revenue — though not at the cost of alienating your community of core contributors. They may also contribute code to the community that comprises the backbone of their technology.

France 77
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5 Hot Ecommerce Trends to Watch

mashable.com

The Evolution of Ecommerce Series is presented by Litle & Co. , Staying on top of ecommerce trends will give businesses a distinct advantage when it comes to interacting and communicating with customers. Series presented by Litle and Co. The Evolution of Ecommerce Series is presented by Litle & Co. , Social Media Lists.

eCommerce 101