Steve Blank

APRIL 2, 2009

The “strategy” of learning who SuperMac’s customers were, what solutions they needed and what our repositioning would be was a three month effort. it was the speed of the applications that customers were using to get their work done. So I was going to give our customers metrics neither they or anyone else had ever seen before.

Silicon Valley 124

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Steve Blank

MAY 11, 2009

And I got to experience a type of customer buying behavior I had never seen before – the Novelty Effect. People who aren’t current customers of our graphics boards will get to know our company and brand. All we had to do was tell customers they could get video into their computer – and not promise anything else.

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Steve Blank

MAY 22, 2009

While one could argue that a trade show is just another demand creation activity akin to advertising or PR, trade shows are the closest eyeball-to-eyeball contact you’re company is going to have with customers, competitors and partners. Strong pre-show promotion will let your customers and prospects know about your exhibit.

Silicon Valley 129

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Steve Blank

SEPTEMBER 17, 2009

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development. A few successful ones do all these things.

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Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. Not All Startups Are Alike There’s an urban legend that Eskimos-Aleuts have more words to describe snow than other cultures.

Customer Development 203

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Steve Blank

JUNE 5, 2009

You make several first order approximations about your business model, distribution channels, demand creation, and customer acceptance. No building, no money, no customers, no market? Who are the customers? These customer and market risks need to be translated into facts as soon as possible. Great, sign me up.

Silicon Valley 219

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ReadWriteStart

MAY 12, 2011

Vrushali is moderator of a forum for technical documentation professionals and gets a lot of her clients through that channel. She has, thus far, not done any other formal customer acquisition initiative. In February, he had about 200 customers. Today, he has over a thousand, and he has chosen to focus on the realtor vertical.

San Francisco 125

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Steve Blank

AUGUST 27, 2009

This series of posts is a brief explanation of how we’ve evolved from Product Development to Customer Development to the Lean Startup. At first glance, the diagram, which illustrates the process of getting a new product into the hands of waiting customers, appears helpful and benign. None of mine did.) (None of mine did.)

Silicon Valley 263

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Steve Blank

AUGUST 20, 2009

An existing market is one where competitors have a profitable business selling to customers who can name the market and can tell you about the features that matter to them. Do you know the archetype of their customers? Me –“That’s a great hypothesis, do customers tell you that they’d buy your version if it was cheaper or on the web?

Silicon Valley 188

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ReadWriteStart

DECEMBER 16, 2010

The trends include Cloud computing, outsourcing, social Web, vertical and local Web, smartphones and tablets, online advertising, online video, online gaming, e-books, and bootstrapped entrepreneurship. Bhupendra has built a product and has started engaging a few customers. You can find details in the blog post on [link].

Senegal 117

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Steve Blank

JULY 9, 2009

So I got out out of the building to meet and understand our customers and distribution partners. I remember after a month or two of talking to 14-22 year old male gamers (our potential target market,) I realized that for the first time in my career I had no emotional connection to my customers or channel partners.

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Steve Blank

NOVEMBER 2, 2009

For those of you who have been following the discussion, a Lean Startup is Eric Ries ’s description of the intersection of Customer Development , Agile Development and if available, open platforms and open source. And most startup code and features end up on the floor as customers never really wanted them.

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Steve Blank

MARCH 19, 2009

Or offer some real insights into our customers? It wasn’t a lack of competence or skill in her job; it was just that as far as she was concerned, her job had no connection to the rest of marketing, our customers or our ultimate success as a company. “We Was she going to propose a coherent communications strategy?

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Austin Startup

AUGUST 7, 2017

One state — one Accelerator When Capital Factory opened our space in Austin in 2012, we were able to create a true center of gravity and then use that to connect together entrepreneurs, investors, customers, talent and press in meaningful ways. Startups in Dallas will open a customer service office in San Antonio.

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Steve Blank

APRIL 20, 2009

Berkeley Haas Business School was courageous enough to give me a forum teach the Customer Development Methodology. In contrast, spark gaps are broad-band radio “noise&# sources – the idea of discrete radio channels was impossible spark gaps because of this. I’ll stop channeling James Burke now. to do that.

Silicon Valley 279

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Steve Blank

JULY 13, 2009

To a Hammer Everything Looks Like a Nail In hindsight my failure was that I executed to my strength – telling a compelling story – without actually listening to customer feedback. It wasn’t that I didn’t know how to listen to customers. I had outsourced customer feedback and ignored the input.

Silicon Valley 122

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Steve Blank

JULY 2, 2009

You can be an Independent studio or do “work for hire&# (either a revenue share or buy-out model) - If you’re an independent studio you have a set of choices for distribution channel and marketing models. - We understood none of this. More detail in future posts. steve Twitted by altgate , on July 2, 2009 at 5:22 pm Said: [.]

Silicon Valley 120

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Steve Blank

MAY 18, 2009

Founding a company is a sheer act of will and tenacity in the face of immense skepticism from everyone – investors, customers, friends, etc. Next, you have to deal with the daily crisis of product development and acquiring early customers. And that’s just to get started. They have learned to function in a permanent state of chaos.

Founder 302

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Steve Blank

MAY 7, 2009

In the real world, most business plans don’t survive the first few months of customer contact. And even if they did – customers don’t ask to see your business plan. Preparing for a year is not the best way to spend time, rather getting customers is the better way to an Investor’s heart.

Business Plan 143

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Steve Blank

JULY 16, 2009

But underlying the company’s existence was a fundamental hypothesis we refused to see or test - customers would care if we did. Our potential customers didn’t seem to be calling for Hollywood stories, characters and narrative. Our customers wanted to kill, shoot or hunt for something. That’s OK, because we knew better.

Silicon Valley 212

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Steve Blank

MAY 4, 2009

We were going to do that by turning marketing into a machine to generate end user demand, drive the that demand into our sales channels, and educate our sales channels. In an early stage startup, instead of sales being up front, the point departments are likely to be product development and customer development.

Silicon Valley 127

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Steve Blank

OCTOBER 12, 2009

Cray’s first customers were the U.S. At Ardent our hypothesis was that if we could build a desktop supercomputer powerful enough to run and display these numerical simulations there were enough customers to make this a big business. I concluded that my first job was to understand what Cray’s markets, customers and applications.

Silicon Valley 151

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Steve Blank

OCTOBER 8, 2009

Lessons to Learn By the time I joined Ardent I thought I was an experienced marketer, but I’ll never forget my first real lesson in what it meant to understand customers and product/market fit. Get Out of My Company At the top of his lungs he screamed, “You don’t know a damn thing about what these customers need!

Silicon Valley 275

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Start Up Blog

APRIL 29, 2013

We need to have a close look at the worlds two biggest social media networks of Twitter and Facebook – they run open API’s for each other to assist their customers and suppliers switch and share between each other. Cities are now becoming vertical again. While Topshop have opened in Nordstrom.

Uruguay 123

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Both Sides of the Table

JANUARY 13, 2016

It turns out that once you attract an audience to your channel and your brand becomes known for producing a genre of content you have an unfair advantage in acquiring customers for other shows who naturally migrate from one show to the next. And you can now negotiate for fees for cable and satellite operators to carry your channels.

Vertical 150

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Occam's Razor

FEBRUARY 9, 2015

Such is the power of being able to proactively identify which of your competitor's strategies are working well, where their current customers come from, and what specific tactics you should experiment with to create and advantage for yourself. Even if organic social exposure on top channels are approaching sub 5% of your followers!

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