Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Customer 280

Customer Technical Review Software Review Mexico 280

Steve Blank

SEPTEMBER 5, 2018

Reading the NY Times article “ Jeffrey Katzenberg Raises $1 Billion for Short-Form Video Venture, ” I realized it was time for a new startup heuristic: the amount of customer discovery and product-market fit you need to find is inversely proportional to the amount and availability of risk capital. ” Fire, Ready, Aim.

Lean 335

Lean Burn Rate Startup IPO 335

YoungUpstarts

OCTOBER 10, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. Talented product developers. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Are you ready to grow your company? That’s right.

Customer 154

Customer Fractional CTO Canada Technical Review 154

Steve Blank

JUNE 25, 2009

Twenty eight years ago I was the bright, young, eager product marketing manager called out to the field to support sales by explaining the technical details of Convergent Technologies products to potential customers. These companies would take our computers and put their name on them and resell them to their customers.

Technology 141

Technology Silicon Valley Fractional VPE Part-Time VPE 141

Steve Blank

SEPTEMBER 24, 2009

Pattern Recognition One of the great things about being an entrepreneur is that you are constantly running a pattern recognition algorithm against a continual collection of customer and market data. Let’s Fire Our Customers Part of the DNA of great entrepreneurs is a bias towards decisive and immediate action. Get it done, now.

Customer 210

Customer Silicon Valley RSS California 210

Steve Blank

SEPTEMBER 17, 2009

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

Customer Development 251

Customer Development Developer Customer Silicon Valley 251

Steve Blank

SEPTEMBER 3, 2009

This post describes how the traditional product development model distorts startup sales, marketing and business development. The meaning of alpha test , beta test, and first customer ship are pretty obvious to most engineers. For example, some startup sales execs believe hiring the core sales team is a key objective.

Customer Development 225

Customer Development Developer Silicon Valley Customer 225

Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. They never understood Market Type. Why does Market Type matter?

Customer Development 212

Customer Development Developer Customer Silicon Valley 212

YoungUpstarts

OCTOBER 22, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “ Harnessing the power of references and referrals seems like an obvious win. What could make more sense than to leverage the enthusiasm of happy customers to convince buyers that they need your products and services?

Programming 145

Programming Customer Social Media Advisory Board 145

Steve Blank

MAY 28, 2009

Customer/Market Risk Versus Invention Risk One day I was having lunch with a VC sharing what I learned from my students. Our firm has a portfolio of companies across a broad range of markets and the way we look at it is pretty simple – the deals fall into two types: those with customer/market risk and those with invention risk.”

Vertical 154

Vertical Silicon Valley Marketing Customer 154

Steve Blank

NOVEMBER 5, 2009

Chasing funding versus chasing customers and a repeatable and scalable business model, is one reason startups fail. Chasing funding versus chasing customers and a repeatable and scalable business model, is one reason startups fail. Are there customers for what you are building? How many are there? Can it scale?”

Customer Development 266

Customer Development Developer Customer Silicon Valley 266

Steve Blank

MARCH 3, 2015

Traction and evidence from customers were what investors were looking for – even in “slow” sectors like healthcare and energy. The disadvantage is that its methodology was based on the old waterfall model of product development and not the agile and lean methods that startups use today. And there it was. Berkeley-wide.

Business Plan 120

Business Plan Silicon Valley Saudi Arabia Lean 120

Steve Blank

FEBRUARY 23, 2009

This product development diagram had become part of the DNA of Silicon Valley. a customer before you try and build a business. That’s in stark contrast to the traditional Product Development Model where it’s expected a customer is already there and waiting and it’s simply a matter of [.]

Product Development 152

Product Development Developer Silicon Valley Product 152

YoungUpstarts

APRIL 21, 2013

Through rapid experimentation, short product development cycles, and rigorous measurements of the right metrics, they can ascertain what customers really want. Such direct experiences allows one to test critical “leap-of-faith” assumptions about what customers like and dislike.

Lean 193

Lean Technical Review North America Startup 193

YoungUpstarts

OCTOBER 24, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. It’s hard to believe these are the methods and tools of a profession designed to attract and persuade us to become customers — especially when “we the buyers” increasingly ignore them. Pushy salespeople.

Marketing 234

Marketing Software Review Technical Review Social Network 234

Startup Lessons Learned

SEPTEMBER 8, 2008

Lessons Learned by Eric Ries Monday, September 8, 2008 Waves of technology platforms I still remember the first time I switched to LAMP. That startup didnt turn out so well, but not for lack of technology. We just had our app support a few tens of thousands of customers, and it did well. Seth Godin: How often should you publish?

San Francisco 68

San Francisco Technology Continuous Deployment Lean 68

Startup Lessons Learned

SEPTEMBER 14, 2008

Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. Youll know when the person youre talking to is not a potential customer - they just wont understand what youre saying.

San Francisco 131

San Francisco Customer Lean Continuous Deployment 131

Steve Blank

FEBRUARY 23, 2009

I was between my 7th and 8th and final startup; licking my wounds from Rocket Science, the company I had cratered as my first and last attempt as a startup CEO. We’ve managed startups like this forever; there is no other way to manage them.”

Silicon Valley 128

Silicon Valley RSS Venture Capital Customer Development 128

David Teten

APRIL 1, 2021

Nick Kim , Crosscut’s Head of Platform, in his presentation at the 4th Annual VC Platform Summit, shared their Platform development methodology, which he viewed as an exercise in product development. For example, recruiting writ large is useful at all stages of development. Customer Development.

Private Equity 78

Private Equity Venture Capital Portfolio Equity 78

Startup Lessons Learned

SEPTEMBER 15, 2008

The application of agile development methodologies which dramatically reduce waste and unlock creativity in product development. See Customer Development Engineering for my first stab at articulating the theory involved) Ferocious customer-centric rapid iteration, as exemplified by the Customer Development process.

Lean 168

Lean San Francisco Startup Continuous Deployment 168

Startup Lessons Learned

SEPTEMBER 30, 2008

What does your Chief Technology Officer do all day? When Ive asked mentors of mine who have worked in big companies about the role of the CTO, they usually talk about the importance of being the external face of the companys technology platform; an evangelist to developers, customers, and employees. Heres my take.

CTO 168

CTO Fractional CTO CTO Hire Technical Review 168

Steve Blank

JULY 30, 2009

Your Customers are Not Who You Think For years I thought this “million unit chip sale by accident&# was a “one-off&# funny story. That is until I saw that in startup after startup customers come from places you don’t plan on. Your board nods sagely at your target customer list.

Silicon Valley 137

Silicon Valley RSS California Customer Development 137

K9 Ventures

AUGUST 13, 2010

SneakerLabs’ first product was a Java-based chat server and client. One of our first customers was a stock trading company in NY that wanted to host live stock chats. Another customer was my alma mater, Carnegie Mellon University, who was using it to host online class discussions for its distance education program. Not so fast.

Revenue 72

Revenue Developer Java Customer Development 72

conversionxl.com

SEPTEMBER 10, 2013

It’s Not a Conversion Problem, It’s a Customer Development Problem. Not because they have a conversion problem but because they never really nail the product or how to market it. But for a new coffee shop, things like customer service, atmosphere and selection, will make or break the company. Website Analysis.

Customer Development 60

Customer Development Conversion Developer Customer 60

Startup Lessons Learned

SEPTEMBER 22, 2008

The law of large numbers (of customers) says you cant help but make at least some money - your valuation is determined by how well you monetize the tidal wave of growth. Paid - if your product monetizes customers better than your competitors, you have the opportunity to use your lifetime value advantage to drive growth.

San Francisco 167

San Francisco CPA SEM CTO Hire 167

Steve Blank

AUGUST 29, 2016

To promote innovation inside the NGA, they’ve staffed an Enterprise Innovation Office (EIO) to coach, educate and advise the entire agency, from core leadership to the operational edges, with methods and concepts of validated learning through rapid experimentation and customer development.

Lean 181

Lean Silicon Valley Government Acquisition 181

Steve Blank

AUGUST 29, 2016

To promote innovation inside the NGA, they’ve staffed an Enterprise Innovation Office (EIO) to coach, educate and advise the entire agency, from core leadership to the operational edges, with methods and concepts of validated learning through rapid experimentation and customer development.

Lean 181

Lean Silicon Valley Government Acquisition 181

Startup Lessons Learned

NOVEMBER 4, 2008

As Ive written previously , lean startups are built upon three main trends: Technology commoditization. It is becoming easier and cheaper for companies to bring products to market, leveraging free and open source software , cloud computing, open social data (Facebook, OpenSocial ), and open distribution (AdWords, SEO).

Lean 102

Lean San Francisco Agile Continuous Deployment 102

Startup Lessons Learned

SEPTEMBER 15, 2008

In my experience, the majority of changes we made to products have no effect at all on customer behavior. The report is set up to show you what happened to customers who registered in that period (a so-called cohort analysis ). This report is set up to tell you about new customers specifically. One last note on reporting.

San Francisco 166

San Francisco Lean Technical Review Continuous Deployment 166

Steve Blank

AUGUST 27, 2009

This series of posts is a brief explanation of how we’ve evolved from Product Development to Customer Development to the Lean Startup. The Product Development Diagram Emerging early in the twentieth century, this product-centric model described a process that evolved in manufacturing industries.

Silicon Valley 267

Silicon Valley Product Startup Product Development 267

YoungUpstarts

JUNE 1, 2018

by Dori Sella, author of “ Business Meetings that Work: 6 Steps to Increase Productivity “ Starting a business, whether it’s based on technology, a new marketing concept or a product is always exciting. The question is – How can you have the most productive business meetings? Develop Partnerships.

Stealth 198

Stealth Partner Developer Networking 198

Startup Lessons Learned

SEPTEMBER 2, 2008

After all, the worst kind of waste in software development is code to support a use case that never materializes. Scalable systems are no exception - if your assumptions about how many customers youll have, or how they will behave are just a little bit wrong, you can wind up with a massive amount of wasted code.

San Francisco 94

San Francisco Continuous Deployment Agile Lean 94

SVPG

NOVEMBER 22, 2013

But one of the real advantages from a product point of view is that there’s no legacy to drag along, there’s no revenue to preserve, and there’s no reputation to safeguard. However, once your product develops to the point that it can sustain a viable business (congratulations!), Protect Employees and Customers.

Product 67

Product NDA Continuous Deployment Reputation 67

Startup Lessons Learned

SEPTEMBER 2, 2008

Its inspired by the classic OODA Loop and is really just a simplified version of that concept, applied specifically to creating a software product development team. There are three stages: We start with ideas about what our product could be. Labels: agile , listening to customers 3comments: hauteroute said.

San Francisco 142

San Francisco Continuous Deployment Lean DC 142

Startup Lessons Learned

SEPTEMBER 10, 2008

I am convinced one of Joel Spolskys lasting contributions to the field of managing software teams will turn out to be the Joel Test , a checklist of 12 essential practices that you could use to rate the effectiveness of a software product development team. There are no customers for that feature, UI issues or no.

Software Review 144

Software Review Technical Review San Francisco Continuous Deployment 144

Startup Lessons Learned

JULY 29, 2009

Startups especially can benefit by using technical debt to experiment, invest in process, and increase their product development leverage. The biggest source of waste in new product development is building something that nobody wants. Unfortunately, customers hated that initial product.

Technical Review 168

Technical Review Software Review San Francisco Lean 168

Startup Lessons Learned

NOVEMBER 17, 2008

Lessons Learned by Eric Ries Monday, November 17, 2008 The four kinds of work, and how to get them done: part one Ive written before about some of the advantages startups have when they are very small, like the benefits of having a pathetically small number of customers. Playing with new technologies. Seeing whats possible.

San Francisco 88

San Francisco Lean Continuous Deployment DC 88