Customer Retention Strategies: 4 Phases for Development

ConversionXL

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? Make your retention strategy personal.

Post-Purchase Emails: How to Boost Retention and LTV

ConversionXL

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The revenue implications of a strategically crafted receipt are huge too.

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10 Top Revenue Models Drive Viable Businesses Today

Startup Professionals Musings

Every business needs to develop a revenue model even before a product. The alternatives range from giving the product away for free (revenue from ads), to pricing based on costs, to charging what the market will bear (premium pricing). Revenue is a percentage of every transaction.

Should Entrepreneurs Grow Revenue Or User Count?

Startup Professionals Musings

Some analysts argue that revenue drives growth, while others say user growth drives revenue. Both have worked.Google reached $1 billion in revenue within five years of incorporation, and now has a market capitalization of over $400 billion.

Retention Optimization: How to Increase the Value of a Conversion

ConversionXL

It’s really all about revenue. The key to more revenue? Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Short-Term Retention.

How Do You Select A Revenue Model For Your Startup?

Startup Professionals Musings

The revenue model you select is basically the implementation of your business strategy, and the key to attaining your financial objectives. So what are some of the most common revenue models being used by startups today? business business model entrepreneur revenue model startup

5 Reasons Startups Need Revenue As Well As Users

Startup Professionals Musings

Some analysts argue that revenue drives growth, while others say user growth drives revenue. Google reached $1B in revenue within five years of incorporation, and now has a market capitalization of over $400B. Long-term stability requires revenue growth and profit.

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

5 Key Metrics You Should Be Tracking in Your Business

ReadWriteStart

Entrepreneurs Startups customer retention Debt Inventory Revenue TurnoverThere are many different ways that your business can establish a competitive advantage. Some of these methods will be much more accessible than others.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

How to Increase Clients and Revenue For Your Personal Training Business

Up and Running

In this post, we’ll be going through some of the ways a personal training business can grow and increase revenue. It’ll only grow when you increase your clients and revenue. Social media is a great tool to increase clients and ultimately, revenue for your personal training business. .

After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

How To Make Your Brand “Likable” and Win More Revenue

ConversionXL

There are various ways to measure the above outcomes, and there are varying levels of correlation with revenue, retention, and whatever, but they’re all generally good signs. The post How To Make Your Brand “Likable” and Win More Revenue appeared first on ConversionXL.

How Do You Select A Revenue Model For Your Startup?

Gust

The revenue model you select is basically the implementation of your business strategy, and the key to attaining your financial objectives. So what are some of the most common revenue models being used by startups today? Image via Wikipedia.

Research-Backed Strategies to Boost Your Gym’s Revenue

Up and Running

As you will shortly see, member retention is key to the success of a fitness center. To help you out, we’ve hacked our way through the forest of general (and generic) ideas to find you only those strategies that have been proven to boost revenue. Diversify your revenue streams.

Totango Accelerates Revenues for Engine Yard Customers

Guy Nirpaz

Totango provides Engine Yard’s clients a way to better monetize their applications by driving customer engagement and boosting conversion, retention and customer lifetime value ( Read Press Release ).

Boost Your SaaS Business Revenue With These 12 Strategies

Up and Running

Launch an engagement or retention marketing campaign. Increase Average Revenue per User (ARPU). One of the fastest ways to grow your subscription business is to increase the average revenue each of your customers generates for you each month.

The Top 10 Things We Have Learned about Client Retention

Guy Nirpaz

In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.

Marketplace KPI Dashboard

Version One Ventures

Revenue is the income that the company receives from facilitating connections in the marketplace. With revenue and GMV, we can calculate take rate via: Revenue = GMV * Take Rate. Concentration: percentage of revenue generated by the top 20% sellers/suppliers.

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Expert Robbie Kellman Baxter Reveals How to Generate Recurring Revenue and Grow Your Business (+ GIVEAWAY)

Up and Running

Growing a company, generating recurring revenue, and creating loyal customers is no mean feat, regardless of your budget, or the number of employees at your disposal. In the Membership Economy they are retention and customer lifetime value.

Understanding Precision Marketing and How It Can Increase Your Revenue

Women Entrepreneurs Can

The ultimate aim of precision marketing is to improve your revenue, but the first step is to reduce episodes of customer frustration. How to Develop a Precision Marketing Strategy and Boost Your Revenue . In order to boost revenue, it’s a good idea to have ‘retention’ as the overriding goal of their precision marketing strategy. This means less clutter, less noise and more revenue.

Profiting From Resentment: How To Measure And Neutralize The “Bad Profits” That Drive Customers Away

YoungUpstarts

By combining your NPS data with customer-by-customer revenue data, you can estimate the amount of revenue derived from bad profits. When there are multiple products and prices, you’ll need to do a bit more work to match up customers’ attitudes with their historical revenue.

How Loyal Are Your Customers? Six Tips For Measuring This Crucial “Growth Predictor”

YoungUpstarts

By combining Net Promoter Score data with customer-by-customer revenue data, you can estimate the amount of revenue derived from bad profits. With too much detractor revenue for a product or entire company, you are more susceptible to new competition, alternatives, or abandonment.

FIRST REVENUES – THAT CRITICAL STEP

Scalable Startup

First revenue are a major validation milestone for a startup after much sweat and tears. But it’s still quite a nice feeling to see revenues coming into your enterprise, and makes you want to figure out how to build upon it. Revenue can change many things for you and your company – valuation, respect, confidence, negotiating position, attraction of other revenue and cash, retention of your equity, and the ability to attract key people and partners.

A Great Product Will Fail Unless You Price it Right

Startup Professionals Musings

The revenue model you select is basically the implementation of your business strategy, and the key to attaining your financial objectives. So what are some of the most common revenue models being used by startups today? entrepreneur startup pricing model revenue model business model

6 Surefire Tips to Retain & Grow Customers

Guy Nirpaz

In the webinar I gave 3 tips on how we accelerate revenue throughout the customer lifecycle and how to drive conversion from free to paid users , grow the lifetime value of the existing customers & boost retention ! Just a short while ago, I was co-presenting a webinar with J.D

Five Critical Ways To Become Indispensable In Business

YoungUpstarts

His company The Five Abilities, LLC is a management consulting firm in Seattle, Washington, where he helps salespeople learn habits that improve customer acquisition and retention results.

How to Maximize Sales from Abandoned Carts with Cart Regeneration

ConversionXL

If you learn nothing else from this article, let it be this: cart regeneration is one of the easiest ways for you to generate revenue from abandoned carts, especially in this new multi-device world. Blog beginner cart regeneration ecommerce email marketing retention

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Enhancing SaaS Business Growth via Incremental Improvements

The Startup Magazine

In most cases, entrepreneurs hope to grow revenue by substantial margins so as to achieve this. SaaS business models differ from all others in that they get revenues over an extended period of time. For as long as customers are happy, they stay and keep the revenue stream going.

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5 Techniques Every Startup Can Use to Retain Customers

Up and Running

When you’re starting up, worrying about customer retention seems a million miles away. But eventually, when you’ve won your 500th customer and you still have yet to fully focus on retention, you’ll be missing a big trick. Customer retention needs to be woven into your business.

From Loyalty Programs To Fan Clubs, A Paradigm Shift

YoungUpstarts

Of course incumbents cannot be expected to jeopardize their revenue streams or investments in CRM platforms with new concepts that wipe out the need for their current solutions. Too much was at stake, we couldn’t afford the risk of destabilizing everything and losing substantial revenue.

What You Need To Know About The Churn Rate And How To Fight It

YoungUpstarts

It’s the goal of every SaaS merchant to lower the churn rate in order to increase their revenues and cover their CAC. Professionalisms Bluesnap churn rate customer acquisition customer management customer retention SaaS software-as-a-service

How To Destroy Employee Loyalty

Mike Michalowicz

Money is the least effective and most expensive motivator when it comes to employee retention. If you’re focused on the bottom line rather than the people who help you bring in revenue, then you’re likely to watch those people walk out the door.

Slack S-1: Will ARPU Drive Long Term Value?

View from Seed

One of the key questions for me was how might Slack stack up against other great SaaS companies when it comes to average revenue per user (ARPU), and how ARPU and total addressable market (TAM) might drive Slack’s long run market cap. Revenue growth rate of 82% year over year.

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SaaS CRO: What You’re Not Testing (But Should)

ConversionXL

What about stages three through seven, which can generally be grouped under the “ retention ” umbrella? We know how important and valuable retention is. The Pareto Principle states that you get 80% of your revenue from 20% of your customers.

Startup Benchmarks

VC Cafe

In SaaS the main benchmarks being measured are revenue growth, sales efficiency (unit economics), churn and burn rate. Example of Baremetrics revenue per user benchmarks. cohort retention curves that flatten (stickiness) actives/reg > 25% (validates TAM).

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Pitch Deck Month: “Is It Working?” (aka the “Traction” Slide)

View from Seed

At NextView we invest across the spectrum of seed stage companies so roughly 1/3rd of the companies we invest in are pre-product, roughly 1/3rd are post-product but pre-revenue, and perhaps 1/3rd have some very early revenue. C) Post-Revenue Companies.

Lessons Learned: Validated learning about customers

Startup Lessons Learned

Lessons Learned by Eric Ries Tuesday, April 14, 2009 Validated learning about customers Would you rather have $30,000 or $1 million in revenues for your startup? All things being equal, of course, you’d rather have more revenue rather than less. In an early-stage startup especially, revenue is not an important goal in and of itself. And yet revenue alone is not a sufficient goal. Let’s start with a simple question: why do early-stage startups want revenue?

3 Big Ideas for Software-as-a-Service Customer Success

Guy Nirpaz

Think about Atlassian: a $100 million+ revenue B2B software companies with ZERO sales personnel. Customer success managers have responsibility over renewal revenues as well as upselling and carry a quota rather than being a glorified support team.

The Top 10 Must Do’s for Young SaaS Companies

Guy Nirpaz

Have a Client Lifecycle Program – Especially important for SaaS businesses that need to ensure customer retention and recurring revenue. Make client retention a corporate mantra – this is not only the concern of your Support group – have the entire company focus on client retention and reducing churn. Increase your sales revenue! I declare this week as the “Top 10″ Practices week in Totango!

8 Effective Ways Your Small Business Can Wow and Win Back Lost Customers

crowdSPRING Blog

What if you could rebuild those relationships and reclaim that revenue? Small business customer retention disengaged customers lost customers maintaining customer relationships marketing re-engagement small businessYour customers are your business’s most valuable resource.