Business Apologies: What You Should (and Shouldn’t) Do
ConversionXL
JANUARY 21, 2019
You spot a negative review on your Facebook page. When Moz’s SEO tool wasn’t working as expected, they penned a public apology on their blog to say sorry for the failures, why they happened, and what they did to fix it: 2. This was a couple of software engineers who put this in for whatever reason [.] Apologize publicly.
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