Customer Development, Lean, Metrics and Restful

Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

NOVEMBER 16, 2009

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers?

Customer Development

Customer Development Web Developer Customer

The Entrepreneur's Guide to Customer Development

Startup Lessons Learned

JULY 5, 2010

I believe it is the best introduction to Customer Development you can buy. As all of you know, Steve Blank is the progenitor of Customer Development and author of The Four Steps to the Epiphany. You can easily take from it whatever makes sense for your business, and leave the rest. I think theyve succeeded.

Customer Development

Customer Development Developer San Francisco Customer

Lessons Learned: What is customer development?

Startup Lessons Learned

NOVEMBER 8, 2008

Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customer development? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.

Customer Development

Customer Development Developer San Francisco Customer

Blowing up the Business Plan at U.C. Berkeley Haas Business School

Steve Blank

MARCH 3, 2015

It has replaced how to write a business plan with hands-on Lean Startup methods. To create great entrepreneurs, we had to give our students the experience of navigating the chaos and uncertainty of running a lean startup while providing the same kind of rigorous framework the business plan did in its day. Today the U.C.

Business Plan

Business Plan Silicon Valley Saudi Arabia Lean

Lean startup intro (with no buzzwords)

The Startup Toolkit

DECEMBER 12, 2012

Slides from “ Lean startup intro (with no buzzwords) ” by robfitz. Lean gets bogged down in tactics & tools. This presentation is about what are, in my opinion, the big principles behind lean startup. Lean begins from there and helps us make it better. A few tools from lean startup.

Lean

Lean Startup Metrics Retention

The Class That Changed the Way Entrepreneurship is Taught

Steve Blank

JULY 13, 2021

By 1923, 2/3rds of the courses at Harvard were taught with the case method, and the pattern was set for business education for the rest of the 20th century. A decade later, I began to teach the foundations of Lean, first at UC Berkeley (Customer Development) and then at Stanford using cases and business plans.

Lean

Lean Agile Business Model Business Plan

Techstars brings The Lean Startup to Boulder

Startup Lessons Learned

JULY 30, 2009

Lessons Learned by Eric Ries Thursday, July 30, 2009 Techstars brings The Lean Startup to Boulder Im very excited to announce a pair of events that will kick off a very busy fall speaking tour. The event will include a talk from Eric on The Lean Startup over dinner, followed by moderated table discussion and then final Q&A with Eric.

Lean

Lean San Francisco Continuous Deployment DC

The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

Occam's Razor

APRIL 8, 2013

To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. This should not be news to you. Online, offline or nonline.

Metrics

Metrics Analytics Lean Churn Rate

The Five Whys for Startups (for Harvard Business Review)

Startup Lessons Learned

JUNE 2, 2010

Lessons Learned by Eric Ries Wednesday, June 2, 2010 The Five Whys for Startups (for Harvard Business Review) I continue my series for Harvard Business Review with the Lean Startup technique called Five Whys. Techniques from lean manufacturing can be part of a startups innovation culture. Read the rest of The Five Whys for Start-Ups.

Technical Review

Technical Review San Francisco Lean Continuous Deployment

Speed up or slow down? (for Harvard Business Review)

Startup Lessons Learned

MARCH 25, 2010

for Harvard Business Review) Over at Harvard Business Review, Ive been building up a series designed to introduce the Lean Startup methodology to a business-focused audience. This is the first post that moves into making specific process recommendations for product development. Labels: product development Speed up or slow down?

Software Review

Software Review San Francisco Lean Continuous Deployment

Hacking for Diplomacy – The State Department Takes Notice

Steve Blank

NOVEMBER 21, 2016

If there was any doubt among the teams about the value of what they’re learning, Blinken put it to rest with a compelling overview of how so many of today’s complex global problems – from stopping Ebola to monitoring cease-fires and improving food security – demand innovative, tech-based solutions.

Silicon Valley

Silicon Valley Washington United Kingdom Lean

Hacking for Diplomacy – The State Department Takes Notice

Steve Blank

NOVEMBER 21, 2016

If there was any doubt among the teams about the value of what they’re learning, Blinken put it to rest with a compelling overview of how so many of today’s complex global problems – from stopping Ebola to monitoring cease-fires and improving food security – demand innovative, tech-based solutions.

Silicon Valley

Silicon Valley Washington United Kingdom Lean

Lessons Learned: Using AdWords to assess demand for your new.

Startup Lessons Learned

NOVEMBER 7, 2008

If you cant find any , maybe that means you havent figured out who your customer is yet. And if you dont know who your customer is, perhaps some customer development is in order? Labels: customer development , search engine marketing 13comments: Jim Lindstrom said. Eric -- This is a pretty interesting idea.

Demand

Demand San Francisco Lean Continuous Deployment

Thank you

Startup Lessons Learned

MAY 31, 2010

Expo Intensive rocked, the mainstream media has started writing about the Lean Startup, and - most of all - the movement continues to grow and evolve. I went to the conference thinking that I was well grounded in the basics of the Lean Startup approach and that attendance would hone the edges of that understanding.

San Francisco

San Francisco Lean Technical Review Software Review

Two Ways to Hold Entrepreneurs Accountable (for Harvard Business.

Startup Lessons Learned

JANUARY 15, 2010

Behind this analysis is a spreadsheet model, complete with detailed metrics for a set of customer behaviors that show just how valuable the new product will be. They are long-term bets on the development of a new line of business, a new technology platform, or the creation of a new market. Read the rest here.

Hockey Stick

Hockey Stick San Francisco Entrepreneur Lean

SuperMac War Story 5: Strategy versus Relentless Tactical.

Steve Blank

APRIL 2, 2009

Metrics – Mine is Bigger Than Yours The first thing SuperMac needed to do was to change how our potential color desktop publishing customers viewed our products versus our competitors’ products. As hokey as it is, when confronted with uncertainty or unknowns, human beings like to be reassured by comparative metrics.

Silicon Valley

Silicon Valley Technical Review RSS Software Review

How Investors Make Better Decisions: The Investment Readiness Level

Steve Blank

JULY 1, 2014

Investors sitting through Incubator or Accelerator demo days have three metrics to judge fledgling startups – 1) great looking product demos, 2) compelling PowerPoint slides, and 3) a world-class team. Entrepreneurs should always communicate their business’ very latest stage of customer development as part of their investor presentation.

Sacramento

Sacramento Framework Customer Development Lean

Is Entrepreneurship a Management Science? (for Harvard Business.

Startup Lessons Learned

JANUARY 7, 2010

Read the rest at The Conversation - Harvard Business Review. Read the rest at The Conversation - Harvard Business Review. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? The Lean Startup Intensive is tomorrow at Web 2.0. Is Entrepreneurship a Management Science?

San Francisco

San Francisco Management Continuous Deployment Lean

Paul Graham on fundraising

Startup Lessons Learned

AUGUST 2, 2008

but rest assured they would be. 0comments: Post a Comment Newer Post Home Subscribe to: Post Comments (Atom) Subscribe via email Blog Archive ► 2010 (48) ► October (3) Case Study: Rapid iteration with hardware The Lean Startup Bundle Stop lying on stage ► September (4) Good enough never is (or is it?) Expo SF (May.

San Francisco

San Francisco Software Review Technical Review Continuous Deployment

Lessons Learned: About the author

Startup Lessons Learned

OCTOBER 4, 2008

So if youre new, consider not paying any attention to the rest of this post, and just diving into the archives, if you havent already. Maybe youd like to start with The lean startup , How to listen to customers , or What does a startup CTO actually do? ) Ive founded and self-funded a (lean) startup on my own.

San Francisco

San Francisco Technical Cofounder Fractional CTO CTO

Lessons Learned: The product manager's lament

Startup Lessons Learned

OCTOBER 5, 2008

I met one recently that is working on a really innovative product, and the stories I heard from their development team made me want to cringe. The product manager was clearly struggling to get results from the rest of the team. Ive written about it on our development blog at [link] October 6, 2008 3:34 PM Chris Hondl said.

San Francisco

San Francisco Management Software Review Product

He's Only in Field Service

Steve Blank

JULY 30, 2009

If that’s you, by all means hire a VP of Sales with a great rolodex and call on established mainstream companies – and ignore the rest of this post. Look for some “ skunk works &# project where the product developers are actively seeking alternatives to their own engineering organization.

Silicon Valley

Silicon Valley RSS California Customer Development

Marching through quicksand

Startup Lessons Learned

AUGUST 24, 2009

But, as any startup can tell you, this opens up a tremendous set of opportunities for the rest of us. Unfortunately, this content-less decision-making process is inhibiting the ability of media companies to develop interesting new content at the very time when this supposed expertise should serve as their one true competitive advantage.

San Francisco

San Francisco Lean Technical Review Distribution

Lessons Learned: The four kinds of work, and how to get them done.

Startup Lessons Learned

NOVEMBER 17, 2008

This technique rests on three things: identifying the kinds of work that need to get done, creating the right type of teams for each kind, and steering the company by allocating resources among them. Growth - when you have existing customers, the pressure is on to grow your key metrics day-in day-out. Expo SF (May. .

San Francisco

San Francisco Lean Continuous Deployment DC

SuperMac War Story 4: Repositioning SuperMac – “Market Type” at.

Steve Blank

MARCH 25, 2009

When we looked at the color graphics board market, our competitors had defined the market as one measured by technical metrics: screen resolution, number of bits of color, screen refresh rates, acceleration, etc. It didn’t take much imagination to realize that what we had to do was to tell our story around one key metric performance ?

Silicon Valley

Silicon Valley Marketing RSS California

Why Continuous Deployment?

Startup Lessons Learned

JUNE 15, 2009

Of all the tactics I have advocated as part of the lean startup , none has provoked as many extreme reactions as continuous deployment , a process that allows companies to release software in minutes instead of days, weeks, or months. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

Continuous Deployment

Continuous Deployment Software Review San Francisco Lean

Beware of Vanity Metrics (for Harvard Business Review)

Startup Lessons Learned

FEBRUARY 8, 2010

Lessons Learned by Eric Ries Monday, February 8, 2010 Beware of Vanity Metrics (for Harvard Business Review) The next article in my series on entrepreneurship for Harvard Business Review is live today. Once again, we revisit the topic of Actionable metrics and their nemesis: Vanity metrics. Remember "metrics are people, too."

Metrics

Metrics San Francisco Lean Continuous Deployment

The Lean LaunchPad – Teaching Entrepreneurship as a Management Science

Steve Blank

DECEMBER 7, 2010

We’ll build the class around the business model / customer development / agile development solution stack. Instead you will be getting your hands dirty talking to customers, partners, competitors, as you encounter the chaos and uncertainty of how a startup actually works. What are the 9 parts of a business model?

Wiki

Wiki Lean Management Business Model

Case Study: Continuous deployment makes releases non-events

Startup Lessons Learned

JANUARY 18, 2010

Recently, he was bitten by the lean startup bug and has started writing about his experiences attempting to apply lean startup and customer development principles. Ive previously named his post Achieving Flow in a Lean Startup as one of my favorite blog posts of 2009. Things started to slip.

Continuous Deployment

Continuous Deployment San Francisco Lean Wiki

Fear of Failure and Lack of Speed In a Large Corporation

Steve Blank

MARCH 11, 2015

And worse, even if someone does manage to start something new, our management structure has so many financial, legal and HR hurdles that every initiative needs to match our existing business financial metrics, processes and procedures. There are financial metrics (Return on Investment, Hurdle Rate, etc.) Lessons Learned.

Widget

Widget Lean Business Model Metrics

Can You Trust Any vc's Under 40?

Steve Blank

SEPTEMBER 14, 2009

In the Fall of 2008, the credit crisis wiped out mergers and acquisitions as a path to liquidity as M&A collapsed with the rest of the market. My own metric is that you need experience >= 1.5 The formula for exits was a variation of the formula they used in the Internet bubble, morphing into: brand, hype and sell the company.

Silicon Valley

Silicon Valley IPO Technical Review Venture Capital

Lessons Learned on Mashable today

Startup Lessons Learned

JANUARY 2, 2009

For the rest of us, there is an alternative: to create credibility by building a lean startup. The core of the article is my first attempt to articulate the key metrics (in graph form) that I believe demonstrate customer value. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco

San Francisco Tampa Continuous Deployment Lean

Lessons Learned: Please teach kids programming, Mr. President

Startup Lessons Learned

FEBRUARY 22, 2009

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? The Lean Startup Intensive is tomorrow at Web 2.0. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev.

Programming

Programming San Francisco Lean Continuous Deployment

Seth Godin: How often should you publish?

Startup Lessons Learned

SEPTEMBER 10, 2008

Heres my favorite part: If youve got a team, part of the team should obsess about the backlist, honing it, editing it and promoting it, while the rest work to generate (as opposed to promote) the frontlist. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May. . Expo SF (May.

San Francisco

San Francisco Continuous Deployment Lean DC

If You Want To Start a Business Start Here

Up and Running

NOVEMBER 10, 2015

” As the managing editor of Bplans, I’ve had the good fortune to learn about business via the content we share; through interviews with LivePlan customers and other business owners; and thanks to brilliant, informal coaching from people like Tim Berry, Noah Parsons, and the rest of the executive leadership team at Palo Alto Software.

Curation

Curation Lean Software Review Finder

SuperMac War Story 9: Sales, Not Awards « Steve Blank

Steve Blank

APRIL 30, 2009

And the final lesson was that we were keeping score on our packaging with the wrong metrics – it wasn’t about awards, it was about sales in the retail channel. Hopefully you and your co-founders are experts in one or two parts (agile development, SEO/SEM, etc.)

Sales

Sales Silicon Valley RSS Las Vegas

The Lean Startup Intensive at Web 2.0 Expo SF (May 3, 2010)

Startup Lessons Learned

APRIL 12, 2010

Lessons Learned by Eric Ries Monday, April 12, 2010 The Lean Startup Intensive at Web 2.0 So I am particularly excited that the Lean Startup is a big part of this years Web 2.0 And for those who want more than just the overview, were offering the Lean Startup Intensive on the first day of the conference: May 3, 2010.

Lean

Lean San Francisco Web Continuous Deployment

The Mission Model Canvas – An Adapted Business Model Canvas for Mission-Driven Organizations

Steve Blank

FEBRUARY 23, 2016

In other words, how can we adapt the Business Model Canvas when the metrics of success for an organization is not revenue? The Lean Startup is the way most innovators build startups and innovate inside of existing companies. Customer Segments is changed to Beneficiaries. Customer Relationships is changed to Buy-in/Support.

Business Model

Business Model Revenue Channel Community

Book Short: Is CX the new UX?

OnlyOnce

AUGUST 12, 2013

A few years ago, people started talking a lot more about User Experience (UX) as a new crossover discipline between design and engineering, and our experience at Return Path has been that UX is an incredibly powerful tool in our arsenal to build great technical products via lean/agile methods. It has a beginning but it doesn’t have an end.”

Lean

Lean Agile B2B Metrics

Lo, my 2295 subscribers, who are you?

Startup Lessons Learned

MARCH 4, 2009

If you are willing, please take a moment to fill it out before proceeding with the rest of the post; itll mean less biased results, and youll have a better idea what Im talking about later. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May. . Expo SF (May.

San Francisco

San Francisco Lean Continuous Deployment DC

New York: three straight days of Lean Startup (two of which are free)

Startup Lessons Learned

NOVEMBER 12, 2009

Lessons Learned by Eric Ries Thursday, November 12, 2009 New York: three straight days of Lean Startup (two of which are free) Greetings from Europe, where Im just wrapping up an incredible (and exhausting) speaking tour. Thanks to web2open , there are two Lean Startup sessions that are completely free and open to the public.

New York

New York Lean San Francisco Continuous Deployment

The Promise of the Lean Startup

Startup Lessons Learned

AUGUST 20, 2009

Lessons Learned by Eric Ries Thursday, August 20, 2009 The Promise of the Lean Startup Im honored to have a guest post on GigaOm to introduce the concept of the lean startup to their audience. The ultimate goal of a lean startup is to identify where its vision intersects with what reality can accommodate.

Lean

Lean San Francisco Startup Continuous Deployment

For Startups, How Much Process Is Too Much? (for Harvard Business.

Startup Lessons Learned

MARCH 11, 2010

Two Ways to Hold Entrepreneurs Accountable Beware of Vanity Metrics Im a little late on the cross-post, but hope youll enjoy it nonetheless. Read the rest: For Startups, How Much Process Is Too Much? - Read the rest: For Startups, How Much Process Is Too Much? - The Lean Startup Intensive is tomorrow at Web 2.0.

San Francisco

San Francisco Continuous Deployment Lean DC

Last chance to register for The Lean Startup at HP on May 21

Startup Lessons Learned

MAY 17, 2009

Lessons Learned by Eric Ries Sunday, May 17, 2009 Last chance to register for The Lean Startup at HP on May 21 This coming Thursday, May 21, is the last time Im currently scheduled to give the full Lean Startup presentation in the Bay Area. What about the rest of us? Many startups are now following the Lean Startup process.

Lean

Lean San Francisco Continuous Deployment DC

Times Square Strategy Session – Web Startups and Customer Development

The Entrepreneur's Guide to Customer Development

Trending Sources

Lessons Learned: What is customer development?

Blowing up the Business Plan at U.C. Berkeley Haas Business School

Lean startup intro (with no buzzwords)

The Class That Changed the Way Entrepreneurship is Taught

Techstars brings The Lean Startup to Boulder

The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

The Five Whys for Startups (for Harvard Business Review)

Speed up or slow down? (for Harvard Business Review)

Hacking for Diplomacy – The State Department Takes Notice

Hacking for Diplomacy – The State Department Takes Notice

Lessons Learned: Using AdWords to assess demand for your new.

Thank you

Two Ways to Hold Entrepreneurs Accountable (for Harvard Business.

SuperMac War Story 5: Strategy versus Relentless Tactical.

How Investors Make Better Decisions: The Investment Readiness Level

Is Entrepreneurship a Management Science? (for Harvard Business.

Paul Graham on fundraising

Lessons Learned: About the author

Lessons Learned: The product manager's lament

He's Only in Field Service

Marching through quicksand

Lessons Learned: The four kinds of work, and how to get them done.

SuperMac War Story 4: Repositioning SuperMac – “Market Type” at.

Why Continuous Deployment?

Beware of Vanity Metrics (for Harvard Business Review)

The Lean LaunchPad – Teaching Entrepreneurship as a Management Science

Case Study: Continuous deployment makes releases non-events

Fear of Failure and Lack of Speed In a Large Corporation

Can You Trust Any vc's Under 40?

Lessons Learned on Mashable today

Lessons Learned: Please teach kids programming, Mr. President

Seth Godin: How often should you publish?

If You Want To Start a Business Start Here

SuperMac War Story 9: Sales, Not Awards « Steve Blank

The Lean Startup Intensive at Web 2.0 Expo SF (May 3, 2010)

The Mission Model Canvas – An Adapted Business Model Canvas for Mission-Driven Organizations

Book Short: Is CX the new UX?

Lo, my 2295 subscribers, who are you?

New York: three straight days of Lean Startup (two of which are free)

The Promise of the Lean Startup

For Startups, How Much Process Is Too Much? (for Harvard Business.

Last chance to register for The Lean Startup at HP on May 21

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