Wed.Jun 05, 2019

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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. The world has changed. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. One bad customer experience will kill not only one customer, but many future ones, who hear the message via social media and friends.

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How To Become A Certified Medical Coder: 6 Step Guide

YoungUpstarts

The demand for medical coders is at its all-time high with the number of coders in the U.S. set to increase by 13% by the year 2026. This growing demand is credited to the rapid technological advances taking place in health care. Therefore, if you’ve always wanted to be part of the healthcare industry, this is your chance. While the market is ripe with opportunities, it’s vital to note that they won’t be handed to you for free!

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Delegation is Crucial for Your Small Business’s Health [Use These Tips to Start Delegating Today]

crowdSPRING Blog

Small business owners often find themselves taking on every task in their company. But, as a business grows, this hands-on approach becomes harder to maintain. A business’s ability to evolve depends on its leader’s ability to let go of that death grip on… everything… and learn to delegate without micromanaging. But, despite the fact that hoarding tasks is exhausting and detrimental to business, it’s still a hard habit to break.

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How to Approach Reputation Management for Nonprofits

Board Effect

C-suite executives have many things on their plates to manage. If reputation management is one of them, that’s great! If not, it should be. There’s no way to predict precisely what could come up that could affect a nonprofit’s reputation. Members of the C-suite can work to be as prepared as possible to address internal and external issues. As many nonprofit C-suites have already discovered, it only takes one unforeseen event to affect a nonprofit’s reputation.

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Building Healthy Innovation Ecosystems for Your Projects

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

Every startup and innovation project exists within an ecosystem that either helps or hurts that project. As innovation managers, we need to keep a pulse of that ecosystem and make sure we're helping those innovation projects we're managing every step of the way. In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in

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3 Tips to Make You More Successful as a Business Leader

Transformify

Once you've made it to the position of a business leader, you might feel like you've reached the plateau in your professional career, especially if you have recently been promoted to CEO role. So, what comes next? Whatever your next career goal is, becoming a leader that inspires and motivates everyone around will definitely help you to achieve it.

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Scaling tips from John Chambers: Part 2 – Spotlight on acquisitions and managing crises

Cracking the Code

At VivaTech this year, we were fortunate to be joined in conversation by former Cisco CEO and Executive Chairman John Chambers, who now invests in early-stage tech start-ups around the world. Alongside former Accel partner Joe Schoendorf, John offered insights on the realities of leading a fast-growing company and handling issues of talent, culture, strategy, and scale.

More Trending

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Top Cash Flow Management Tips For New Business Owners

YoungUpstarts

Understanding how to manage cash flow can be challenging to a new business owner. To get a better grasp, keep reading to uncover cash flow management tips all new business owners should know. What Is Cash Flow? Cash flow is essentially a snapshot of your businesses finances that is taken during a specific period of time. It shows you how much money is flowing in and out of your business which lets you know how flexible and liquid your company is.

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Small talks now vs. BIG talks later

Jeff Hilimire

The Dragon Army cafe…where we have lots of small talks ;). One of my leadership team members at Dragon Army likes to say, “Let’s have small talks now vs. BIG talks later.” Meaning, don’t wait until something is a big problem before discussing it and trying to work it out. The reference typically is in regards to our client relationships.

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Why You Should Cancel Your Staff Meetings

YoungUpstarts

by Henry Goldbeck, President of Goldbeck Recruiting Inc. It’s Tuesday morning. Your team slowly fills the conference room, many of them gulping coffee to stay awake or sneaking glances at their phones. The meeting begins and you realize there is no agenda or real purpose. No one knows why they’re there. But there is a meeting because there has always been one on Tuesday mornings.

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How close are we to a smart toilet?

Version One Ventures

Imagine a future, maybe 20-25 years from now, when there’s a smart toilet in every home. Picture it: the smart toilet, a device that collects our fecal matter and provides information about our health via our microbiome. The human gut microbiome is a complex ecosystem (consisting of trillions of bacteria, viruses, fungi) that is receiving increasing attention for the role it plays in our health.

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How To Become A Plumber

YoungUpstarts

So you want to be a plumber? It’s a good career choice for many reasons. First, the demand for plumbers continues to grow. In fact, according to the U.S. Bureau of Labor Statistics (BLS), employment of plumbers is expected to grow 16% from 2016 to 2026. Second, economic fluctuations don’t affect the plumbing profession that much. Even in a slow economy, people still need plumbing services.

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Mary Grove on the Give First Podcast

Feld Thoughts

David Cohen and I just released Episode 4 of our Give First podcast. We interviewed Mary Grove on the origins of Google for Startups & Startup Weekend among other things. Mary has been a long time friend and supporter of Techstars and is currently a partner at Rise of the Rest Seed Fund, the co-founder of Silicon North Stars, and on the Advisory Board for the Techstars Foundation.

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Want In On The Fintech Trend? 4 Options For Funding Your Startup

YoungUpstarts

by Kirill Bensonoff , CEO of OpenLTV. Fintech companies are becoming significant players in the U.S. economy, with firms such as Credit Karma, Tradeshift and Plaid enjoying extraordinary success as they use technology and innovation in an effort to transform the financial services industry. In 2018, for example, fintech investments in the U.S. reached $11.9 billion, a new annual high, according to CB Insights.

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6 Ways To Improve Your Next Presentation

YFS Magazine

Ready to ace your next sales meeting, investment pitch or public speaking gig? Here are six ways to give a more memorable presentation.

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Austin Tech Events to Attend in June

SiliconHills

June 6th Austin Tech Open Coffee Downtown When: 8:30 a.m.-10:30 a.m. Where: Houndstooth Coffee, 401 Congress Ave, (Frost Bank Tower) Why: Hosted by Open Austin Coffee, created by Damon Clinkscales and sponsored by Egan Nelson, is an informal gathering of Austin’s tech community to network over coffee. For more info. June 6th Capital Factory 10th Anniversary Party When: […].

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PEO Service Benefits for Startups and Small Businesses

The Startup Magazine

If you’re running a startup or small business, you’re already stretched for time on a daily basis. From marketing efforts to customer interactions to employee management, you’re essentially on your own. While running a business is an enormous task, managing payroll and other HR services doesn’t have to be. Here’s why you should consider using a PEO service as a small business.

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Finding Hope and Happiness in a Pessimistic World

Duct Tape Marketing

Finding Hope and Happiness in a Pessimistic World written by John Jantsch read more at Duct Tape Marketing. Marketing Podcast with Mark Manson. Podcast Transcript. This week on the podcast, I chat with best-selling author, blogger, and internet entrepreneur Mark Manson. Manson is the author of the New York Times’ best-seller, The Subtle Art of Not Giving a F*ck.

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Digital marketing strategy: drive leads or build brand?

NZ Entrepreneur

Digital marketing success can be highly subjective. In my opinion, companies are either far too focused on the end sale or the conversion campaign, or they’re on the other end of the spectrum and are only worried about the brand and feel-good creative. So should your digital strategy be focused on driving leads or building your brand? Answer: Your digital marketing must look after both the short term and the long term.

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Usability Test Reporting: Spend Less Time, Have More Impact

ConversionXL

Usability testing is one of the most effective ways to uncover issues that users have on your website or app. It works whether you’re a behemoth with millions of users or a startup that’s just left the proverbial garage. The problem is that usability testing takes time—time to recruit participants, moderate and watch videos, and compile results. Tools can help with the analysis component, but: Tools won’t be useful if you don’t have a good methodology; Few tools help you go from data (videos) to

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