ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? The sales platform is intensely devoted to nurturing its monthly active users (MAU). By focusing intently on a single measurement, known as a north star metric.

Metrics 120

Metrics Acquisition Revenue .Net 120

ConversionXL

SEPTEMBER 1, 2020

But an increase in traffic doesn’t necessarily mean an increase in sales, profits, or customer loyalty. . Focusing on the entire customer journey—not just acquisition—and improving each step along the way ensures that customers continue to buy from you, now and in the future. And customer acquisition is getting only more expensive.

Customer 132

Customer SMS Retention Acquisition 132

YoungUpstarts

OCTOBER 10, 2017

Millennial CEOs in today’s business climate face a changing role from the traditional leadership image of the suit in the C-suite, especially when it comes to sales. It’s becoming increasingly important for top leadership to work directly with their sales managers to develop a stellar sales process.

Leadership 187

Leadership Sales Lead Generation Social Media 187

The Startup Magazine

APRIL 12, 2023

If you want your brand reputation to soar, it’s time to step away from acquisitions and pour focus into your eCommerce customer retention strategy. Studies show that just a 5% increase in retention rates could see increased profits of 25-95%. Don’t just take our word for it. Let’s delve into life after the funnel.

Retention 147

Retention eCommerce Customer Artificial Inteligence 147

Women Entrepreneurs Can

MARCH 13, 2024

Increased Revenue Loyalty programs directly impact revenue, but they also help decrease customer acquisition costs. Ideally, your loyalty program should be seamlessly integrated with your point-of-sale system so guests can redeem their rewards in real-time without hassle.

Programming 52

Programming Retention Software Review Social Media 52

ConversionXL

FEBRUARY 3, 2022

For example, a growth marketer at Grammarly might begin with the hypothesis that a promotional email campaign targeted at millennials will result in a 10% increase in new subscriptions. If not, they’d know that promotional emails don’t have an impact, and they won’t waste time or resources on similar campaigns going forward.

Framework 102

Framework Marketing Acquisition Retention 102

ConversionXL

OCTOBER 4, 2022

The best ecommerce marketing strategies aid in: Aligning teams (alleviating the age-old marketing/sales rift); Setting and measuring against goals and KPIs; Reaching the right target audience (not just any customer who might fit); Achieving cohesivity across channels and creating an immersive user experience. Their content marketing efforts.

eCommerce 129

eCommerce Marketing Social Media Retention 129

ConversionXL

FEBRUARY 3, 2022

The goal of market penetration is to leverage new tactics to increase product sales , including existing customers and new customers within existing markets. Growth marketers can penetrate a new market by running experiments like : Sales and promotions. Acquisitions can quickly increase your market share and bring in new customers.

Marketing 115

Marketing Framework Metrics Channel 115

Up and Running

SEPTEMBER 14, 2021

Sales is all about how to get more customers, and relationship funnels prioritize establishing a genuine connection with your customers. Relationship funnel vs. sales funnel — What’s the difference? It’s easy to confuse relationship funnels with traditional sales or marketing funnels, however, they differ significantly.

Sales 152

Sales Audience Social Media Email 152

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 112

Retention Developer Customer Programming 112

Berkonomics

JANUARY 5, 2023

The first rule: 10/40: One of my company CEOs recently described his rule for acquisition success, and it resonated with me as a great goal for planning during acquisition exercises. This CEO states that he has made it work twice when acquiring companies, and that is enough for him to make it his rule for all future acquisitions.

Acquisition 62

Acquisition .Net Retention Sales 62

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 115

Retention Customer Developer Programming 115

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105

Retention Customer Developer Programming 105

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 98

Retention Customer Developer Programming 98

Berkonomics

DECEMBER 22, 2016

One of my company CEO’s recently described his rule for acquisition success, and it resonated with me as a great goal for planning during acquisition exercises. This CEO states that he has made it work twice when acquiring companies, and that is enough for him to make it his rule for all future acquisitions.

Acquisition 48

Acquisition Retention .Net Sales 48

ConversionXL

AUGUST 13, 2019

SaaS sales and marketing teams can get overwhelmed by metrics. If growth is the best way to get out alive, marketing metrics do little unless they correlate with sales. Chances are you’ve been told to focus on metrics like: Monthly Recurring Revenue (MRR); Lifetime Value (LTV); Customer Acquisition Cost (CAC).

Metrics 117

Metrics SQL Retention Churn Rate 117

The Startup Magazine

JANUARY 16, 2024

Marked by their brevity and exclusivity, limited-time offers and flash sales are time-sensitive promotions that create a sense of urgency and excitement among customers. Here are strategies that will enable you to use them to effectively boost your sales and promote your enterprise’s brand and offerings.

Flash 129

Flash Sales Campaign Social Media 129

ConversionXL

OCTOBER 11, 2022

The average ecommerce store devotes more than 80% of its marketing budget to customer acquisition. In this article, you’ll learn how ecommerce customer retention boosts long-term revenue and the strategies you can use to keep customers coming back. Table of contents What is ecommerce customer retention (and why does it matter)?

Retention 111

Retention eCommerce Channel Community 111

Occam's Razor

JULY 18, 2011

With all the sexiness oozing out of social media it might seem insane to write about email. Email remains an immensely credible and profitable channel, with an immense reach to boot. Embrace permission marketing and email will be a surprising and loyal BFF. Analyzing email campaigns requires three important insights: 1.

Metrics 137

Metrics Campaign Email Marketing 137

Startup Professionals Musings

MARCH 5, 2023

Managing marketing metrics and the sales pipeline. Follow-up is required for every sales lead, a pipeline built, and a sales process documented, with training for new reps. Customer acquisition, retention, and support. Lack of follow-up after a sale can cost you more customers than poor service or poor quality.

Cofounder 389

Cofounder Startup Term Sheet Acquisition 389

ConversionXL

JUNE 16, 2022

This will improve customer lifetime value (CLTV), making customer acquisition costs (CAC) healthier. It’s called cross-selling; a tactic that drives 35% of sales for Amazon and helps leading SaaS companies reduce churn. From this small addition to each page, Amazon generates over a third of sales on its platform.

B2B 129

B2B Email Sales Acquisition 129

ConversionXL

FEBRUARY 12, 2019

In my daily work with ecommerce brands, I see two types of companies: The first type focuses on acquisition and conversion. The second relies on retention. Overall acquisition costs for both B2C and B2B have gone up by 50% in the past five years. As a result: They’re converted via email. The second type is winning.

Retention 126

Retention Analytics Campaign eCommerce 126

ConversionXL

JUNE 2, 2022

Some see it as a sales tactic, while others view it as a content marketing strategy. Account-based marketing is an approach where marketing and sales work together to nurture target accounts and convert or retain customers. It needs perfect alignment from sales, marketing, and executive leaders across the organization.

Customer 98

Customer Marketing Channel Acquisition 98

ConversionXL

MAY 27, 2022

Without awareness and leads, you’re missing out on opportunities to close sales and grow your business. This has changed how buyers interact with sales. More than two-thirds of buyers have researched your solution (and others’) before talking to sales. Plus, 60% prefer not to interact with sales reps at all. The channels.

Demand 115

Demand Affiliate Audience Leadership 115

ConversionXL

OCTOBER 7, 2022

Customer acquisition cost (CAC) is an important metric for any ecommerce business. Put simply, you need a healthy customer acquisition cost for your business to succeed. It’s up to every ecommerce business to find the middle ground between investing too little in customer acquisition and spending beyond your means.

Acquisition 22

Acquisition eCommerce Cost Customer 22

Mucker Lab

APRIL 6, 2023

Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Those types of tools actually require work in the initial days of the sales motion. The success of the foundation is can you get to the first PLG conversion and actually have a user or prospective customer without talking to sales?

Product 78

Product CTO Hire Startup Fractional CTO 78

ConversionXL

AUGUST 5, 2021

Several tools are used to make this happen: A tool like Unbounce to build the landing page and lead capture form An email marketing tool like ActiveCampaign to nurture leads A scheduling tool like SavvyCal to book the consultation A CRM like Pipedrive to store contact details. Audit your stack for obvious automation opportunities.

Software Review 143

Software Review Technical Review San Diego Retention 143

ConversionXL

NOVEMBER 23, 2022

A marketing strategy should include a go-to-market plan that is sales-led and product assisted. Product should be your main channel for customer acquisition, retention and expansion. Marketing should collaborate as a business function with sales, finance and ops, but you shouldn’t replace any of their tasks as a manager.

B2B 94

B2B Marketing Curation PPC 94

ConversionXL

OCTOBER 30, 2021

The marketing and sales funnel is a time-tested framework for mapping the customer journey. For example, a person finds your business, visits your website, completes a form, chats to the sales team, and then becomes a customer. What emails did they click through? You can also leverage historical data to send personalized emails.

Customer 140

Customer Marketing Social Media CPA 140

Up and Running

OCTOBER 7, 2019

Think of them like this: If you have a critical sales milestone your company needs to meet by the end of the year, KPIs should deliver incremental evidence that you’re either headed in the right direction, or you’re not. . Sales KPIs. Managers should be able to form an actionable response based on the information. Marketing KPIs.

Founder 71

Founder Retention Metrics Technical Review 71

Up and Running

NOVEMBER 6, 2020

There are common components in every business plan, but a SaaS (or subscription) business plan should have a special focus on customer acquisition (ie. Customer acquisition plan. Retention plan. If you’re Salesforce, you solve the problem of disorganized sales pipelines and poor customer communication. Yes, of course.

Business Plan 87

Business Plan Forecast Churn Rate Acquisition 87

YoungUpstarts

JANUARY 7, 2018

This means finance, operations, sales, and marketing departments as well as leadership can all access the same data. One example would be generating order confirmation emails after a customer completes a purchase online. This also creates a place for hosting all of your data.

Artificial Inteligence 164

Artificial Inteligence Analytics SCRUM Cofounder 164

NZ Entrepreneur

MARCH 11, 2020

What are your sales goals for the next ten years? How will you capitalise on the trends and opportunities that will affect everyone in sales? What can you do with the sales and business development resources you have available, to create the biggest ROI and grow sales for your business? 1) Sales Talent.

Social Media 63

Social Media Channel Technical Review Sales 63

ConversionXL

SEPTEMBER 10, 2021

When buying, evaluate the development languages your acquisition is built on to understand how complex the integration process will be. If your company specializes in email marketing software, building an email deliverability tool in-house would align with your core company competency. Custom-built accounting software would not.

Software Review 96

Software Review Technical Review Software Acquisition 96

ConversionXL

APRIL 3, 2018

How many emails do you get cc’d or bcc’d on? Facts don’t change minds – true for both sales and customers. email: use data to send highly personalized message by pulling data from across sources (e.g. Ezra Firestone – What Works in Email Marketing Right Now. On avg $1 spent on email returns $38.

Retention 106

Retention Artificial Inteligence Channel Email 106

ConversionXL

AUGUST 21, 2014

For starters, they used emails to target users whose first sessions were under 2 minutes, as depicted below: image source. The company also sent the following email to users who logged in fewer than 2 times within the first 10 days: image source. How to Improve Mobile App Retention Through Customization. The Research.

Retention 106

Retention Churn Rate Metrics Software Review 106

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? Make your retention strategy personal. Email performance. Image source).

Retention 82

Retention Developer Customer Programming 82