YoungUpstarts

OCTOBER 10, 2012

SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. And engaging customers in such ways is generally much less expensive than hiring costly employees or agencies.

Customer 154

Customer Fractional CTO Canada Technical Review 154

Up and Running

MARCH 11, 2015

From leadership advice to thoughts on how to build a thriving company, Mark’s voice is direct and succinct. He covers broad topics such as net neutrality, but also dives into the specifics of starting a company, touching on things like hiring and employee retention. Follow Mark on Twitter @msuster.

Venture Capital 60

Venture Capital Technical Review Silicon Valley Cofounder 60

Startup Professionals Musings

AUGUST 10, 2014

Most modern investors still look for a business model that embodies a gross margin over 50 percent and a net margin in the 20 percent range. Startup productivity is embodied in key ratios, including low cost of customer acquisition, high retention and high revenue per employee. High customer loyalty and high team passion.

Revenue 246

Revenue Entrepreneur Valuation Viral 246

Startup Professionals Musings

JUNE 26, 2016

Most modern investors still look for a business model that embodies a gross margin over 50%, and a net margin in the 20% range. Startup productivity is embodied in key ratios, including low cost of customer acquisition, high retention, and high revenue per employee. High customer loyalty and high team passion.

Revenue 145

Revenue Valuation Startup Viral 145

Women Entrepreneurs Can

APRIL 8, 2020

When you have the potential to improve your business in terms of data retention or cybersecurity but you don’t take advantage of it, you are selling yourself short. Strengthening your approach to security can give you that extra safety net and an opportunity to thrive in a digital economy. We all have skills we can improve on.

Retention 52

Retention .Net Business Plan Leadership 52

ReadWriteStart

AUGUST 26, 2022

I think every company’s portfolio is different, so they’re all different sizes, different stages, different geographies, different cash positions, and different market leadership positions. . But stuff like retention is super important. So how sticky are your customers, and can you break that down to customer retention?

Partner 132

Partner Cofounder Retention Acquisition 132

Reid Hoffman

MARCH 19, 2019

But in today’s world, speed-to-scale entrepreneurship is what we need to improve society, transform industries, and create massive value for customers, employees, and investors. When the market conditions are right, you should blitzscale for the benefit of all stakeholders: customers, employees, investors, and society.

Cofounder 28

Cofounder Business Model IPO Non-Compete 28

crowdSPRING Blog

FEBRUARY 10, 2013

Just as we must balance the cost of electricity for our office, hosting for our servers, rent for our office, and the capital expense of computers, furniture, and ping-pong tables against the prices that we charge, we must also bake in the expense of the health insurance, life insurance, and retirement benefits that we provide to our employees.

Lean 91

Lean Small Business Retention .Net 91

Austin Startup

FEBRUARY 1, 2018

Hard skills such as data analytics are essential to being successful as a product manager, but equally-valued are soft skills such as communication, collaboration and leadership. customers, other employees, books, blogs, social media, news?—?and Once you get the job, know that the hard work has just begun.

Management 85

Management Product Technical Review Software Review 85

Ben's Blog

MAY 15, 2020

It’s immediate of what is happening and what the net result is. You typically have to have the more directive leadership style, versus curating things from the bottom up, in order to move quickly. It’s not a great look, from the leadership standpoint. The data’s clear. That’s one end of the spectrum.

Founder 36

Founder Conversion Technical Review Cash Position 36

Duct Tape Marketing

OCTOBER 27, 2021

His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. His 20 year professional career includes leadership positions at McDonald's discover and Humana. And so oftentimes it starts with the employee experience. Is there some sort of deep seated, psychological reason why we won't do it?

Customer 100

Customer Technical Review Social Media Green 100

Both Sides of the Table

JANUARY 17, 2011

The key is channeling what you learn when you drive onto paper for retention purposes so you have to write it down soon afterward. And if we’re reflective, it’s also one of the most important success criteria for investors, senior executives, tech writers and virtually anybody involved in business leadership.

Technical Review 356

Technical Review Framework Audience Media 356

ConversionXL

NOVEMBER 13, 2019

Client retention hinges on relationships—and the people who maintain them. Maybe that’s gotten me into trouble in some cases, where I’ve had to reinvent things that had already been figured out, but I think it netted out to be a benefit for our innovation.” The familiar name of an agency CEO is a proxy for trust.

SEO 110

SEO Hiring PPC Leadership 110

ConversionXL

NOVEMBER 13, 2019

Client retention hinges on relationships—and the people who maintain them. Maybe that’s gotten me into trouble in some cases, where I’ve had to reinvent things that had already been figured out, but I think it netted out to be a benefit for our innovation.” The familiar name of an agency CEO is a proxy for trust.

SEO 49

SEO Hiring PPC Leadership 49

blog.expensify.com

APRIL 24, 2012

Or, rather, more offensively to Facebook and Google employees, less offensive to.NET developers, though the underlying message is the same.). Now let me clarify — NET is a dandy language. ” Don’t get me wrong: NET on your resume isn’t an instant showstopper. More comments at the end.

Java 107

Java PHP Software Review Coder 107

Startup Lessons Learned

MAY 25, 2021

I mean, I think that's one thing that people miss often is that leadership is a philosophy, it's a set of principles. So we had managed to provide a really modern healthcare experience with very high NPS score, very high retention, while still having a very strong provider experience. ER : Yeah, of course. And I felt horrible.

Silicon Valley 60

Silicon Valley Turkey Los Angeles California 60