Both Sides of the Table

JUNE 17, 2017

It was a stock option incentive related “expense” but I bet you didn’t know that because in an era where we only read the headlines — they must be a train wreck losing billions. They got a bigger office space so their employees would feel comfortable and they could improve employee retention. Two-f **g-billion! What a disaster!

Stock Options 227

Stock Options Startup Dilution Venture Capital 227

YoungUpstarts

JUNE 10, 2014

Let’s say your prospect visits a website, or surfs the net, and sees one of your ads. They’ve become famous for overnighting a groom’s shoes for free because he showed up shoeless for his own wedding, sending flowers to customers, and even shopping competitors when the company ran out of stock so that the customer could get what she wanted.

Customer 244

Customer Retention Programming Customer Development 244

View from Seed

NOVEMBER 18, 2020

This is true not only in terms of GAAP net profit (most conservative representation of profit), but also Airbnb’s FCF is well above even its adjusted EBITDA (most liberal representation of profit, sometimes referred to in jest as “profit before the bad stuff”).

North America 401

North America IPO Prospectus Europe 401

ReadWriteStart

AUGUST 26, 2022

So they have about 60 million customers now, and they have a view of the net present value of each customer when they’re onboarding them and their models to show it. But stuff like retention is super important. So how sticky are your customers, and can you break that down to customer retention?

Partner 132

Partner Cofounder Retention Acquisition 132

www.mint.com

MARCH 9, 2010

Go there now » Sign up or log in to mint.com Updates Drop Your Debt to Win 2 comments How To The Top 5 Customer Complaint Letters — And What You Can Learn From Them 5 comments Investing In Graphics: What Is a Stock? What is your net outflow per month? 2 comments Mint Life Know your money. Live your life.

Software Review 68

Software Review Startup Post-Money Valuation Technical Review 68

Agile VC

FEBRUARY 2, 2012

2011 Net Income: $1.00 3) Employee Stock Purchases Are a Near-Term ATM - Facebook has issued a combination of stock options and more recently restricted stock units (RSUs) as compensation to employees. Financial Snapshot : 2011 Revenue: $3.71 2011 YoY Revenue Growth: 88%. 2011 Gross Profit Margin: 77%. Author howerl.

IPO 100

IPO South Korea Venezuela Revenue 100

ConversionXL

OCTOBER 14, 2021

NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are both methods of quantifying customer sentiment and satisfaction. And complement this data with ongoing research such as in-app surveys, social media listening, and customer retention metrics. Think of brand tracking like stock investment. NPS & CSAT.

Metrics 157

Metrics Marketing Campaign Audience 157

Austin Startup

FEBRUARY 1, 2018

You see, part of my HomeAway compensation is in the form of Expedia stock ( $EXPE ), so it is in my personal interest to fill our talent pipeline with the absolute best product management candidates the world over. One essential element of communication is leveraging data. It’s not that compelling to state “I believe X to be true.”

Management 85

Management Product Technical Review Software Review 85

Reid Hoffman

MARCH 19, 2019

And from a financial perspective, any investor would be better off buying stock in Amazon than buying and share of a corner bookshop; if you invested $100 in Amazon’s 1997 initial public offering (IPO), those shares would have been worth about $120,000 in 2018. Publishers and authors (like O’Reilly and us) also benefit from Amazon’s success.

Cofounder 28

Cofounder Business Model IPO Non-Compete 28

Steve Blank

FEBRUARY 26, 2020

Series B is about proving your net revenue model (can you be profitable?). You’ve built detailed analytics tracking into your product and you should be seeing organic and viral growth; and can provide Daily/Weekly/Monthly Active Users, 30d/90d/120d retention. Retention and low attrition are good signs of customer validation.

Cofounder 431

Cofounder Seed Stage Valuation Metrics 431

ConversionXL

AUGUST 12, 2016

However it comes with it’s own set of challenges, like retention and churn. So, Net MRR = New MRR + Expansion MRR – Churned MRR. For example, Tristan broke down net new customers into new customers, churned customers, and debooked customers (customers who never were successfully onboarded). Repeat step 2.

Software Review 48

Software Review Metrics Revenue Acquisition 48

maplebutter.com

JANUARY 8, 2013

Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Do that – nothing else but one product / company / focus and get to $1M in sales with atleast $15% net profit. High net-worth individuals familiar with the industry or credit cards.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

ConversionXL

JULY 31, 2019

But, if done right, a net revenue boost is entirely possible. It’s also important to do projections/predictions of churn and retention related to new pricing, as well as business impact analyses, etc. The company’s stock price dropped 77% in four months, battering its management’s reputation. Some will churn.

NDA 132

NDA Cofounder Email Revenue 132

blog.expensify.com

APRIL 24, 2012

Now let me clarify — NET is a dandy language. ” Don’t get me wrong: NET on your resume isn’t an instant showstopper. But just to clarify a couple points, 24-hours into the storm: Yes,NET developers are great at what they do. And at the time,NET was the best choice for those problems.

Java 107

Java PHP Software Review Coder 107

ConversionXL

JULY 11, 2016

The most important measure at TransferWise is the net promoter score. Create personas and make them using real data (don’t fall into the stock photo trap). Don’t optimize your landing page, optimize your retention – look at early samples to do so. Build acquisition into your product (LinkedIn, TransferWise).

PPC 48

PPC Analytics Video Non-Compete 48

abovethecrowd.com

JUNE 2, 2021

Would that help retention and NPS (Net Promote Score)? They can’t sell the stock at this multiple and therefore that valuation is not available to them. That’s right, Party C, the group that Party B allocated stock to the night before at $67. Their proceeds are delivered net of the banker fee of 5-7%! So if 20.5X

IPO 82

IPO Customer Matching Silicon Valley 82

Agile VC

NOVEMBER 9, 2015

Gross Margins / Net Revenue. It’s important to note that “net revenue” is calculated inconsistently for payments companies. So if Square collects a 2.75% fee from a merchant but pays ~2% in fees to process that card transaction (interchange, network fees, etc), their net revenue would only amount to 0.75% of the total transaction.

IPO 165

IPO .Net Revenue Acquisition 165