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8 New Venture Smarts That You Can’t Afford To Ignore

Startup Professionals Musings

A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for due diligence. Not doing due diligence on the funding source.

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7 Key Factors Obscure Your Customer Acquisition Costs

Startup Professionals Musings

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Thus I was pleased to see this subject, and related strategy decisions, covered well in a recent book, “ Brand Vision ,” by Jim Everhart. Are you making the proper investment, and is it paying off?

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[Review] The Social Customer

YoungUpstarts

Rather, the challenge is this – how can we transform fans and followers on social networks into actual money paying customers? Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers “ by Adam Metz. S = Strategy, the stuff that the book teaches.

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Why You Should Encourage Customer Reviews (And How To Do It)

YoungUpstarts

Generally, that adds up to a win for customers: they get personalized, efficient service for a fraction of the price. However, encouraging reviews offers a chance to grow your following and foment your brand identity , while addressing individual complaints. In fact, a steady hand here can win back dissatisfied customers.

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6 Key Rules To Stay Competitive In The Digital World

Startup Professionals Musings

As a business advisor, I have to recommend even to established companies that they review and revamp their competitive strategy now, even if it appears to be working today. The Wal-Mart home page is customized for each shopper based on location, local weather, and the customer search and purchase history.

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How To Use Staff Scheduling Software To Increase Your Productivity

YoungUpstarts

Smart scheduling software for employees is a terrific example of modern tech that refines and upgrades a traditional workplace process – in this case, staff rostering. It doesn’t have to be this way: much of the hassle of organizing staff rotas can be eliminated by deploying dedicated software such as Deputy. Customized Pay Rates.

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[Review] The Social Customer

YoungUpstarts

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”. Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ” by Adam Metz. Defining Social CRM. The Social CRM Process.