YoungUpstarts

FEBRUARY 13, 2019

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ Everyone knows that retention is crucial for subscription-based companies. I get calls all the time from clients struggling to retain new customers.

Customer 173

Customer Technical Review Retention Acquisition 173

Steve Blank

OCTOBER 24, 2017

— Unremarked and unheralded, the balance of power between startup CEOs and their investors has radically changed: IPOs/M&A without a profit (or at times revenue) have become the norm. Typically, this caliber of bankers wouldn’t talk to you unless your company had five profitable quarters of increasing revenue.

Founder 256

Founder Technical Review CTO Hire IPO 256

Startup Lessons Learned

DECEMBER 23, 2009

Lessons Learned by Eric Ries Wednesday, December 23, 2009 Why vanity metrics are dangerous In a previous post, I defined two kinds of metrics: vanity metrics and actionable metrics. In this post, Id like to talk about the perils of vanity metrics. My personal favorite vanity metrics is "hits."

Metrics 167

Metrics San Francisco Lean Continuous Deployment 167

Up and Running

DECEMBER 16, 2021

Metrics such as discretionary cash flow or business revenue are used. A company’s goodwill might be worth 2x more than the discretionary cash flow, or the accounting practice’s value might be worth 1 to 1.35x the annual revenue + work-in-progress (inventory). their net commission revenue. EBITA Multiple.

Valuation 86

Valuation .Net Metrics Balance Sheet 86

YoungUpstarts

FEBRUARY 10, 2016

Image credit: Stock market graph from Shutterstock. Over the last years, there has been an explosion of online trading platforms that offer the option to trade online with the best technology and the lowest-priced account that maximizes the premium features your customers can actually use. ROI of Customer Experience.

Customer 100

Customer Technical Review Mobile Web 100

Both Sides of the Table

OCTOBER 10, 2011

Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. We need video reel to show customers that you care. No, probably not.

Customer 287

Customer Technical Review Caching PR 287

Startup Professionals Musings

AUGUST 27, 2014

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. It’s hard to recover from a tarnished image.

Startup 283

Startup Forecast Stock Options Technical Review 283

Startup Professionals Musings

FEBRUARY 17, 2018

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. It’s hard to recover from a tarnished image.

Forecast 161

Forecast Stock Options Technical Review Metrics 161

Both Sides of the Table

MAY 27, 2013

In his tenure as CEO of DataSift we have never missed a monthly revenue figure. He has grown our US operations from 1 employee (him) to a global organization of 75 employees that will finish the year with 8-digit revenues (90+% recurring) and more than 350% year-over-year growth. That in itself is quite a challenge. Always seek input.

Advisory Board 365

Advisory Board CTO Hire Fractional CTO Los Angeles 365

David Teten

AUGUST 19, 2019

A new wave of Revenue-Based Investors are emerging who are using creative investing structures with some of the upside of traditional VC, but some of the downside protection of debt. I believe that Revenue-Based Investing (“RBI”) VCs are on the forefront of what will become a major segment of the venture ecosystem.

Revenue 60

Revenue Term Sheet Founder Technical Review 60

Hearpreneur

JANUARY 19, 2022

I need to look after our personnel because they look after our customers. Although our in-person services were put on hold, our eCommerce products, including virtual services tripled in revenue. When the pandemic struck, it diminished the purchasing power of our original customer base, resulting in a drop in our monthly sales.

Entrepreneur 119

Entrepreneur Metrics Technical Review North America 119

Both Sides of the Table

DECEMBER 27, 2011

You have to understand whether they’re likely to yield revenue growth in the near term OR whether you have access to cheap enough capital to fund your losses until your investments pay off. They have have raised $2-3 million, built a product that has some amount of market traction and got to annualized revenues of around $1 million.

Startup 418

Startup Revenue Technical Review Flash 418

Steve Blank

FEBRUARY 26, 2020

There are two reasons to raise money: You have a killer idea that is only partially validated, that you think can get to $50M+ of revenue in 5 years with 80%+ gross margins (if margins are lower, you need a lot more revenue)and you need money to get to product-market fit, or. Better answer, “Because I’m the customer.”)

Cofounder 431

Cofounder Seed Stage Valuation Metrics 431

YoungUpstarts

JANUARY 10, 2018

Profile Your Customer Base. Another element that affects a business’s sellability is the state of its customer base. After all, your clientele is what brings in the revenue and sets up the expenses, so they remain one of the most important elements of your company. Another important metric is churn. billion within a week.

Valuation 145

Valuation Technical Review Exit Strategy Metrics 145

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 112

Retention Developer Customer Programming 112

Startup Professionals Musings

SEPTEMBER 9, 2015

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. It’s hard to recover from a tarnished image.

Forecast 120

Forecast Startup Stock Options Technical Review 120

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 115

Retention Customer Developer Programming 115

Both Sides of the Table

MAY 23, 2012

There are obvious reasons the industry has had less-than-desirable returns, including: massive over-funding of the sector, huge increases in inexperienced venture capitalists that took a decade to peter out, and the massive correction in the value of the public stock markets that closed many exit opportunities for half a decade.

Venture Capital 347

Venture Capital Technical Review LP Mobile 347

ConversionXL

SEPTEMBER 9, 2021

By turning those fans into customers, you can create long-term advocates that spend more money and recommend you to others. Edelman’s Trust Barometer study shows that trust is second only to price in becoming a loyal customer. Because of this, it spans two objectives: Turning customers into advocates Improving customer retention.

Social Media 142

Social Media Media Developer Marketing 142

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105

Retention Customer Developer Programming 105

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 98

Retention Customer Developer Programming 98

ConversionXL

MARCH 3, 2016

The most actionable, useful data is concealed and it can only be revealed through custom reports and segmentation. How to Use Custom Reports. Many Google Analytics custom reports are configured incorrectly. More often, Google Analytics configurations are broken, rendering custom reports even less effective.

Analytics 48

Analytics Customer PPC Metrics 48

Steve Blank

SEPTEMBER 14, 2009

Posted on September 14, 2009 by steveblank Over the last 30 years Wall Street’s appetite for technology stocks have changed radically – swinging between unbridled enthusiasm to believing they’re all toxic. Your firm worked with an investment banking firm that underwrote and offered stock (typically on the NASDAQ exchange) to the public.

Silicon Valley 225

Silicon Valley IPO Technical Review Venture Capital 225

ConversionXL

OCTOBER 14, 2021

You work tirelessly to understand your customer, market, and competition so you can differentiate. Voice-of-customer (VoC) research, user research, competitor research, and insights on jobs-to-be-done (JTBD) can inform your marketing strategy. . Does your messaging at each touchpoint match customer intent? NPS & CSAT.

Metrics 157

Metrics Marketing Campaign Audience 157

Steve Blank

MARCH 31, 2014

Companies horde cash and squeeze the most revenue and margin from the money they use. Metrics like Return on Net Assets, Return on Capital and Internal Rate of Return are the guiding stars of the board and CEO. The stock market clearly values companies that can deliver disruptive innovation.

Private Equity 328

Private Equity Metrics China Intellectual Property 328

Steve Blank

MARCH 17, 2020

If you’re running a startup or small business, your first priority (after your family) is keeping your employees and customers safe. To answer the first question, take stock of your current gross burn rate i.e. how much cash are you spending each month. Are your customers closing for the next few weeks? Laying off people?

Burn Rate 436

Burn Rate Startup Valuation Sales Cycle 436

YoungUpstarts

FEBRUARY 26, 2020

Triggered email campaigns help you interact and engage your customers at all levels of the purchasing journey with content that relates to their actions and behaviors. Meaning they help you reach your customers on a more personal and relevant level. . Image courtesy of Pexels. . Image courtesy of Pexels. . What is a triggered email?

Campaign 195

Campaign Email Retention Revenue 195

ReadWriteStart

JANUARY 10, 2020

Retail stores have long been using visual merchandising as an effective way to provide customers with a unique experience of purchasing products. The key factors that boost several metrics via visual merchandising are as follows: Engagement and time-on-site. Customers can relate to such lifestyle graphics. Order inventory.

Startup 78

Startup eCommerce B2C Metrics 78

Berkonomics

MAY 4, 2017

I had that thrill when a student at the Richard Petty Stock Car School of Driving at a motor speedway in California. That’s how you would feel if you ran your company without a dashboard containing relevant metrics that drive your company. Have you ever driven a car that had no speedometer?

Metrics 106

Metrics California Stock Matching 106

ReadWriteStart

JULY 20, 2023

Investors were astounded as Cava’s stock price soared , underscoring the immense potential of even non-tech consumer product categories. The company’s stock price surged, surpassing initial projections and leaving investors and industry experts in awe. Startup success is not a one-size-fits-all equation.

IPO 107

IPO Startup Initial Public Offering eCommerce 107

Women Entrepreneurs Can

MAY 6, 2022

Even if an e-commerce site generated o ver $1 million in revenue, a single data breach could deplete those funds in fines and class action lawsuits — not to mention all the future profits to miss out on if customers’ trust is lost. Pro tip: First take stock of where and how data is stored.

Security 59

Security Cloud Technical Review Texas 59

BeyondVC

APRIL 4, 2018

Look at the Dropbox IPO which priced above its initial value and came out white hot at the end of one of the worst weeks in stock market performance. Couple that with Mulesoft being bought for 21x TTM revenue ( see Tomasz Tunguz analysis ) at $6.5 Their growth to over $509mm of revenue from $281mm 2 years ago is a case in point.

Cloud 60

Cloud Agile Architecture Azure 60

The Startup Magazine

JANUARY 20, 2022

For example, Amazon Live and Amazon Attribution are modifying the way sellers can interact with their customers. On average, 15-23% of products are currently out of stock on Amazon’s online marketplace. Others are going to have a difficult time restocking before their remaining stock runs out. Brand Authority Focus.

Stock 167

Stock Reputation eCommerce Channel 167

Occam's Razor

JULY 24, 2018

work (collection, processing, reporting, analysis), processes, org structure, governance models, last-mile gaps , metrics ladders of awesomeness , and… so… much… more. Remember, tools, work, processes, org structure, governance models, last-mile gaps, metrics ladders of awesomeness, and… so… much… more. The Implications of Complexity.

Analytics 93

Analytics Framework Metrics Algorithm 93

Up and Running

JULY 15, 2015

It’s a precious commodity; your investment into your own company stock. 50% of B2B companies find it difficult to attribute marketing activity directly to revenue results. If your business works on long term or repeat customers, marketing should be based on the long term value of the client and not just the first sale.

Marketing 60

Marketing Social Media Campaign Acquisition 60

ConversionXL

APRIL 27, 2017

What happens when ecommerce sites run out of stock? Cue crowds of angry (would-be) customers and the burning of a big pile of money. But First… How Sites Usually Deal with Out of Stock Product Pages. Great, now just add it to… wait, it’s out of stock?! Bad UX, disappointed potential customer.

Stock 90

Stock Product eCommerce SEO 90

Agile VC

JUNE 5, 2011

They’ve grown from nothing to >$2B in revenue in 30 months time, making the company among the fastest growing businesses in the histroy of the world. How They Make Money: Groupon keeps a share of the coupon value (typically 40-50%) as its net revenue (1). Financial Snapshot: 2010 Revenue: $713M. to the merchant.

North America 100

North America Chicago Boston Silicon Valley 100