article thumbnail

Startup Metrics

TechEmpower

R : Retention - Do they come back & re-visit over time? The metrics, and how they relate, are captured in his slide: Note the relationship between retention/referral efforts and lifetime value. Please write us at blog@techempower.com ! A : Activation - What % have a "happy" initial experience?

Metrics 260
article thumbnail

Document Retention Policy: Best Practices for Boards

Board Effect

In a perfect world, your nonprofit will never need to rely on your document retention policy. If your board ever has to face the distressing circumstances of dealing with allegations or litigation, having a document retention policy could save the day. Why Does Your Nonprofit Need a Document Retention Policy?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leveraging Technology for a Strong Board Email Retention Policy

Board Effect

Why Do Corporations and Organizations Need an Email Retention Policy? All corporations and organizations need to have an email retention policy because they are subject to many laws, regulations and liabilities. Email retention requirements vary substantially. Creating an Effective Email Retention Policy.

article thumbnail

Selecting a Software Development Company in 2024

TechEmpower

Our blog post 53 Questions Developers Should Ask Innovators has a list of questions any good development team would ask. Client Retention: Do they have repeat or long-term clients? Inquisitiveness: Prior to starting the project, you should receive an estimate of the work effort. How do they handle hosting and support?

article thumbnail

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 115
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105