Definition PR Software Software Review 
YoungUpstarts
OCTOBER 13, 2013
To understand what Social CRM is, let us first consider this definition by Metz: The customer owns the conversation now, so companies need to change the way they do business. T = Tools, the myriad platforms and software needed. P = People and your relationships with them. O = Objectives, ie what your brand wants to do.
YoungUpstarts
OCTOBER 4, 2015
Metz provides a good definition in his book as follows: “The customer owns the conversation now, so companies need to change the way they do business. T = Tools, the myriad platforms and software needed. Defining Social CRM. First, we need to understand what Social CRM is. P = People and your relationships with them.
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Cracking the Code
JANUARY 16, 2012
Cracking The Code. Thoughts from a Venture Capitalist on Software, Software-as-a-Service (SaaS), Cloud Computing, Internet and more. Cracking The Code on Facebook. Note: high CAC ratio means high productiviy (see blog post for definition). software. (10). Software 2.0: Cracking the SMB code.
Cracking the Code
FEBRUARY 23, 2011
Cracking The Code. Thoughts from a Venture Capitalist on Software, Software-as-a-Service (SaaS), Cloud Computing, Internet and more. and (2) their leadership position in multi-billion dollar markets will likely make them dominant players in the software landscape, even though they are still small today (SuccessFactors $2.5B
Cracking the Code
AUGUST 3, 2011
Cracking The Code. Thoughts from a Venture Capitalist on Software, Software-as-a-Service (SaaS), Cloud Computing, Internet and more. Cracking The Code on Facebook. Note: high CAC ratio means high productiviy (see blog post for definition). software. (10). Software 2.0: Cracking the SMB code.
Both Sides of the Table
APRIL 26, 2016
In an eCommerce or Internet Services business it is often the marketing costs (if purchased online) and in an enterprise software company it is often marketing plus enterprise sales reps. Generally you should take your full marketing spend including PR divided by your customers acquired to get your “fully loaded CAC.” That bit is easy.
Cracking the Code
NOVEMBER 7, 2010
Cracking The Code. Thoughts from a Venture Capitalist on Software, Software-as-a-Service (SaaS), Cloud Computing, Internet and more. Cracking The Code on Facebook. Note: high CAC ratio means high productiviy (see blog post for definition). software. (10). Software 2.0: Cracking the SMB code.
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