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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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How To Create Happy Employees — And Why It’s Even More Vital Now

YoungUpstarts

by Deb Boelkes, author of “ Heartfelt Leadership: How to Capture the Top Spot and Keep on Soaring “ Happy employees are the best kind. This is true in the best of times, yes, but also in the worst of times. This could tempt leaders to think that employees are lucky to have a job at all. million jobs.

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Change Your Management Style To Meet Today’s Culture

Startup Professionals Musings

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. A job can no longer be treated as just a job – it’s your life.

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How Businesses Can Better Retain Their Employees

The Startup Magazine

Studies have found that employee turnover results in businesses losing over $1 trillion annually. This staggering number can affect your company’s bottom line, but by providing the right incentives, you can decrease the cost of poor employee retention. Human nature is to improve and feel valued.

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What is employer branding and why is it important?

The Startup Magazine

Employer branding is the reputation and image of a company as perceived by employees (past and present), competitors, and customers. A strong employer brand helps organisations compete for the best talent, retain good staff, and establish credibility in their specific field of expertise. Source: Pixabay.

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A Landslide Of Layoffs Is Coming — How To Do The Dreaded Deed Kindly

YoungUpstarts

Obviously, this is a grim prospect for employees. But it’s also hard on leaders who struggle to deliver the news kindly to employees who may be increasingly fragile. Great leaders let people go in the same way they lead: with compassion, integrity, candor, and the assurance that employees do have what it takes to thrive in the future.

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10 Reasons To Market Globally While Selling Locally

Startup Professionals Musings

For all those entrepreneurs and startups who can’t yet afford a new age marketing agency, it’s impossible to keep up with “best of breed” marketing activities and strategies. Skip the better, faster, or stronger; you need to be the best, fastest, or strongest to truly stand out. The broad-brush push-marketing is no longer competitive.

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