Steve Blank

APRIL 4, 2011

This week they were testing who the customer, user, payer for the product will be (and discovering if they have a multi-sided business model , one with both buyers and sellers.) The news from customers was not good. talk to more customers? Week 4 of the class. Let the real learning begin. The Nine Teams Present.

Customer 239

Customer Business Model Nebraska Cloud 239

Steve Blank

NOVEMBER 23, 2009

The Times Square Strategy discussion I had with Eric Ries , was still top of mind, so instead of my standard Customer Development lecture , I offered my thoughts on: the origin of Customer Development, where we are today, and where does Customer Development go, and how you can help get it there.

Customer Development 226

Customer Development Developer Silicon Valley Customer 226

Steve Blank

SEPTEMBER 22, 2011

As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design + Customer Development. While it was a handy reference, it still didn’t help the novice. Get customers to the site. Craft company hypotheses.

Lean 334

Lean Web Coder Business Model 334

Steve Blank

NOVEMBER 4, 2021

Lean Methodology consists of three tools designed for entrepreneurs building new ventures: The Business Model Canvas – to write down all the hypotheses about a new business; Customer Development – a process for testing those hypotheses outside the building; Agile Engineering – to rapidly build minimal viable products to test product/market fit.

Customer 424

Customer Marketing Lean Vertical 424

YoungUpstarts

OCTOBER 10, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. Talented product developers. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Your most powerful growth engine is your existing customer.

Customer 154

Customer Fractional CTO Canada Technical Review 154

The Startup Magazine

DECEMBER 17, 2021

A positive introduction to you and your software developers can make an impact. Intrigued by your software offerings, some potential customers will wish to investigate your business further. They will typically do an online search, visit your website, and try to form an accurate opinion on your personality and practices as developers.

Software Developers 180

Software Developers Software Development Reputation Software Review 180

Steve Blank

SEPTEMBER 3, 2009

This post describes how the traditional product development model distorts startup sales, marketing and business development. Finally, I’ll write about how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

Customer Development 227

Customer Development Developer Silicon Valley Customer 227

ConversionXL

JULY 3, 2014

When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. The UK based customer experience management firm, Thunderhead.com, conducted a similar study of U.S.

Customer 133

Customer Analytics Conversion Lead Generation 133

Steve Blank

MAY 6, 2015

Build a product, get it into the real world, measure customers’ reactions and behaviors, learn from this, and use what you’ve learned to build something better. Repeat, learning whether to iterate, pivot or restart until you have something that customers love. Waterfall Development.

Lean 120

Lean Agile Business Model Customer Development 120

Steve Blank

MARCH 8, 2011

It was designed to bring together many of the new approaches to building a successful startup – customer development, agile development, business model generation and pivots. Even if they did, what if the assumption – that we had developed a better approach to teaching entrepreneurship – was simply mistaken?

Lean 303

Lean Business Model Customer Development Guinea 303

Startup Lessons Learned

APRIL 14, 2009

Lessons Learned by Eric Ries Tuesday, April 14, 2009 Validated learning about customers Would you rather have $30,000 or $1 million in revenues for your startup? This may sound crazy, coming as it does from an advocate of c harging customers for your product from day one. They are gaining valuable customer data.

Customer 167

Customer San Francisco Lean Hockey Stick 167

Both Sides of the Table

JUNE 8, 2010

We’re here for Greycroft’s CEO Summit – a gathering of the CEO’s of their portfolio companies with guest speakers covering topics including how to build your team, PR, customer development, etc. It is the key to “customer development” that Steve Blank talks about. I’m going to save that for a future blog post.

PR 279

PR Technical Review Portfolio Customer Development 279

Steve Blank

FEBRUARY 13, 2024

The moment I saw the product I knew every one of my professional graphics customers (ad agencies, freelancers, photo studios, etc.) But every graphics professional did own a CDROM drive but most didn’t own a high-resolution film scanner – and PhotoCD would have been perfect for them – and the perfect launch customer.

Search 286

Search Marketing Forecast Burn Rate 286

Steve Blank

AUGUST 26, 2010

Customer Development is a stupidly simple idea. Unlike a traditional business book, The Four Steps is more akin to a reference manual for how to “engineer&# a startup – from the initial search for a repeatable business model all the way through the management techniques to transition to a company.

Customer 238

Customer Customer Development Business Model Developer 238

Steve Blank

JULY 9, 2015

The reality is that healthcare customers know that startups’ portals are likely hosted by AWS, Azure, or Google, and therefore pose security and privacy concerns. My reference points on these startups are digital health startups and small device startups that gather data from patients remotely. For the longer term it may not be.

Startup 120

Startup Early Stage Azure Lean 120

Steve Blank

JULY 25, 2023

In this case Wicked doesn’t mean morally evil, but refers to really complex problems, ones with multiple moving parts, where the solution isn’t obvious. Customer & Stakeholder Discovery: getting outside the building, city and country: why and how? This post previously appeared in Poets & Quants.

Lean 295

Lean Chile Ukraine Spain 295

ConversionXL

OCTOBER 30, 2014

That’s was what Advisor Impact found in 2010 when they surveyed more than 1,000 financial service clients to understand how customer satisfaction & loyalty was translating into new client referrals. In other words, customers were satisfied but they weren’t referring new business; why? image source. image source.

Programming 107

Programming Marketing Analytics Portfolio 107

Steve Blank

NOVEMBER 12, 2009

Rather than a traditional VC pitch I suggested that they do something unconventional and tell the story of their journey in Customer Discovery and Validation. The heart of the Cafepress presentation is the “ Lessons Learned from our Customers ” section. Your “Customer Development Process&# has really resonated for me.

Venture Capital 234

Venture Capital Silicon Valley RSS Hockey Stick 234

Steve Blank

JULY 13, 2021

Analyzing a case in the classroom, removed from the realities of a new venture, adds little to an entrepreneur’s preparation for the chaos, uncertainty, and conflicting customer responses that all entrepreneurs face. The reality is that most business plans don’t survive first contact with customers. experiential.

Lean 436

Lean Agile Business Model Business Plan 436

The Next Web

MAY 4, 2013

Editor’s note: This is a guest post by Stefano Bernardi, who is on the founding team of Betable , where he heads Customer Development. Reference Checks. On top of deciding if the market is big enough, most investors only do one type of due diligence for seed deals: reference check the founders.

San Francisco 159

San Francisco Europe Technical Review Due Diligence 159

Steve Blank

MAY 26, 2009

Intellectual Property At the next class I said, “You all ought to get out and start talking to customers on day one, and get early feedback on your idea. Don’t share the details of your manufacturing process with customers until you’ve locked up your intellectual property.” Just get out of the building.” Oops,” I said, “you’re right.

Vertical 154

Vertical Silicon Valley Intellectual Property RSS 154

Startup Lessons Learned

APRIL 18, 2013

As you''re refining your talk idea, bear in mind this IMPORTANT point: when we refer to "the Lean Startup," we mean specifically the set of ideas that Eric and others have articulated for testing, validating, and learning quickly. .) * The Lean Startup Conference is a no-hype, no-launch event. Instead , tell us what you’ve learned.

Lean 167

Lean San Francisco Startup Continuous Deployment 167

Steve Blank

NOVEMBER 27, 2012

customer development. Some general customer development slides click here. Startupplays.com, publisher of online entrepreneurs processes guides, drew from my Udacity course and The Startup Owner’s Manual to create a free step-by-step guide to understanding your customers and creating your value proposition.

Open Source 335

Open Source Silicon Valley Lean Customer Development 335

SoCal CTO

AUGUST 3, 2010

Graphs - Chris Dixon , July 22, 2010 It has become customary to use “ graph &# to refer to the underlying data structures at social networks like Facebook. Computer scientists call the study of graphs “ network theory ,&# but on the web the word “network&# is used to refer to the websites themselves). Customer Care Today.

Software Review 217

Software Review Startup Venture Capital Technical Review 217

Steve Blank

MAY 11, 2009

And I got to experience a type of customer buying behavior I had never seen before – the Novelty Effect. Present at the Creation It was early 1991 and Apple’s software development team was hard at work on QuickTime , the first multimedia framework for a computer. If we’re smart we’ll cross-sell them one of our other products.

Video 180

Video Silicon Valley RSS California 180

Steve Blank

JULY 1, 2014

I use the Investment Readiness Level as part of my sessions to help the students understand that being ready for investment means that besides having a pretty PowerPoint, they need to do real work and show Customer Development progress. Since I began incorporating the Investment Readiness Level framework I’ve made three observations.

Sacramento 311

Sacramento Framework Customer Development Lean 311

Steve Blank

APRIL 2, 2009

The “strategy” of learning who SuperMac’s customers were, what solutions they needed and what our repositioning would be was a three month effort. it was the speed of the applications that customers were using to get their work done. So I was going to give our customers metrics neither they or anyone else had ever seen before.

Silicon Valley 126

Silicon Valley Technical Review RSS Software Review 126

Steve Blank

JANUARY 28, 2020

He explained that companies have a penchant for continually improving sustaining products by adding more features to solve existing customer problems, and while this maximized profit, it was a trap. Here again I referred to Christensen’s work not only in the Innovators Dilemma, but the Innovators Solution.

Lean 430

Lean Business Model Government Agile 430

Steve Blank

APRIL 9, 2009

Five Easy Pieces – The Marketing Mission After a few months of talking to customers , talking to our channel and working with sales we defined the marketing Mission (our job) was to: Help Sales deliver $25 million in sales with a 45% gross margin. Two paragraphs, Five bullets. It didn’t take more.

Silicon Valley 268

Silicon Valley Technical Review RSS PR 268

ConversionXL

SEPTEMBER 19, 2013

Gather your team (include some customers and experts, if you can), and tear your website apart. Ways to get useful data without traffic or many customers. One of our customers has an online resume building service. Solution: get rid of the references part! Talk to your customers or prospects. No customers at all?

Conversion 124

Conversion Framework Technical Review Analytics 124

YoungUpstarts

DECEMBER 5, 2016

While many small business owners made preparations such as hiring support staff, placing advance orders, checking inventory and promoting their business, they may not have thought through one important element – how to ensure these holiday customers want to come back long after the season is over.

Customer 100

Customer Distribution Government Agile 100

Steve Blank

FEBRUARY 9, 2012

In fact, you could say that all that remains from my last book are the four steps of Customer Development. Integrates Alexander Osterwalders “Business Model Canvas” as the front-end and “scorecard” for the customer discovery process. Briefly, the new book.

Entrepreneur 294

Entrepreneur Lean Business Model Customer Development 294

ConversionXL

MARCH 4, 2020

You can also set up custom alerts in Google Analytics to spot a dramatic change in conversions. You can store the information with a custom dimension. You can do this with custom reports, custom segments , etc., Issue: The custom segment setup in Google Analytics is wrong. How to fix it. How to fix it.

Analytics 88

Analytics IP Metrics Conversion 88

YoungUpstarts

FEBRUARY 21, 2013

But it’s possible you’re merely surviving instead of thriving because you’re only scratching the surface of what it means to truly put the customer first. But when you really put the customer first, and put your own needs second, a whole lot of other things naturally fall into place. It’s a behavior fueled by fear. Far from it.

Customer 190

Customer Cofounder Developer Email 190

Steve Blank

APRIL 6, 2009

If you are a practitioner of Customer Development, ESL was doing it before most us were born. By 1961 its customers now included our intelligence agencies. The “customers’” contracts funded the company. The “customers” in Washington had never seen anything like it. There were no venture investors.

Silicon Valley 190

Silicon Valley Stealth RSS California 190

Steve Blank

SEPTEMBER 2, 2010

They’re an albatross if they perform as they do in a large company, and believe that they “own&# customer interaction, feedback to engineering and authoring market requirements documents. They’re an asset to a startup if they understand that their job is to get the founder outside the building and in front of customers.

Silicon Valley 264

Silicon Valley Management San Francisco Product 264

steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

Software Review 110

Software Review Startup Silicon Valley Analytics 110