Steve Blank
MAY 19, 2021
To help a large Defense organization wrestle with how to increase the velocity of innovation in their ranks Steve Blank and I spent the better part of last week with our heads together reviewing everything we learned in the five years since we merged the concepts of problem curation and Lean while launching the innovation pipeline.
Startup Professionals Musings
FEBRUARY 16, 2018
The market is changing so fast these days, and if you are not planning a solution today for tomorrow’s customers, you may be setting yourself up for failure and don’t even realize it. These experts will curate the information, point to the best sources, and summarize implications for you.
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YoungUpstarts
JANUARY 29, 2019
Today’s customers are increasingly skeptical and distrusting, especially when it comes to marketing. This is why having a robust library of honest customer reviews is so essential for building trust and confidence with new customers. So, how can you optimize customer feedback in a more strategic way? Let’s discuss.
Duct Tape Marketing
JULY 22, 2021
How To Create A Customer Success Track written by Kyndall Ramirez read more at Duct Tape Marketing. Key Takeaway: What if instead of simply selling your products and services to customers you began to think about the ultimate transformation your customers are seeking? 3:13] What a customer success track is. [4:28]
YoungUpstarts
JANUARY 4, 2018
Generally, that adds up to a win for customers: they get personalized, efficient service for a fraction of the price. In fact, a steady hand here can win back dissatisfied customers. The Why: Changing Customer Expectations. That means you need to respond with authentic compassion for customer issues—no canned replies.
Up and Running
OCTOBER 10, 2016
To give you a better overview of Lean Planning and how it can help your business, we’ve curated a list of some of our best articles on the topic. You can do this using a One-Page Pitch, which is your best guess at the problem you’re solving and a summary of your solution, as well as an overview of your intended target customer.
Up and Running
OCTOBER 5, 2020
Customer service. The perceived relationship and meaningful customer service is probably near the top of your list. Why is building relationships with customers important? Developing strong customer relationships can make or break a small business. Getting to know your customers helps inform your decision making.
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