Guest Post: Introducing The Customer Happiness Canvas

Grasshopper Herder

The Customer Happiness Canvas is a tool for teams to visualize strategies for getting and keeping customers. The post Guest Post: Introducing The Customer Happiness Canvas appeared first on GrasshopperHerder.com.

Lean Innovation Management – Making Corporate Innovation Work

Steve Blank

—– Lean Innovation Management. Each horizon requires different focus, different management, different tools and different goals. Product management for Horizon 1 uses existing product management tools such as StageGate ® or the equivalent.

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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue.

Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention

3 Key Steps To Successful Customer Onboarding And Technology Adoption

YoungUpstarts

by Allison Yount, Director of Customer Success at Scout RFP. Customer happiness is the lifeblood of any business — after all, happy customers mean lower churn rates, increased word-of-mouth marketing, a boost for internal morale, and so much more.

Why You Should Encourage Customer Reviews (And How To Do It)

YoungUpstarts

Generally, that adds up to a win for customers: they get personalized, efficient service for a fraction of the price. In fact, a steady hand here can win back dissatisfied customers. The Why: Changing Customer Expectations. Repeat customers.

Entrepreneurs Need Time Management Accelerators

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Effective time management skills are often the best competitive edge. It’s never good to let a team member or customer request be ignored until the last minute.

Discovery: How Sales Sets Customer Success Up To Succeed

YoungUpstarts

by Tim Conder, VP of Customer Success at Bolstra. While Discovery is incredibly informative for a XaaS vendor, it’s important to remember that it’s a moment of vulnerability and truth for a customer. Basic guidelines for conducting Discovery that sets customer success up for success.

Amazing Accomplishments in Product Management

The Product Guy

Tons of new conversations with customers. Jordan Bergtraum ★ ★ Product Management Consultant Talk(s)​: The Value of Win/Loss Analysis , The Benefits of Being Responsible for Product Messaging , Users vs. Thought Leaders , Introducing Product to Your Organization.

CEOs Who Are Pleasers Should Spend More Time With Customers

Feld Thoughts

As I was rolling this around in my early morning brain, the thought occurred to me that if you are a CEO and a people pleaser, you should spend more time with your customers. There are a plenty of CEOs who spend a lot of time with customers, but I’ve never met a CEO who spent too much time with her customers. Early stage CEOs often do this effectively but as the company grows, the time spent with customers as a percentage of overall time goes down.

5 Techniques Every Startup Can Use to Retain Customers

Up and Running

As part of a startup business, you’ll know that there is no greater desire to win your first customer or your tenth customer. You’ll do whatever it takes to call a customer your own. It’s a neat analogy: Like customers, pets get stolen, escape, or get lost.

Future Proofing Product Management Skills

The Product Guy

Get great at doing research and customer development. If you aren’t used to talk with people and doing research for your product you are more likely to just be a project manager. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Not only that, but a customer complaint can be an excellent way to make your product or service better next time. Start a dialogue with the customer.

Managing your Product Management Career

The Product Guy

In our a recent live stream from one of our mentors of The Product Mentor , Adrienne Tan, lead a conversation around “Managing Your Product Management Career”. Jordan Bergtraum VP Product Management, ServiceChannel. Dominic Gadoury Director Product Management, ADP.

Customer Success: The Secret Ingredient For Engagement 

YoungUpstarts

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ In today’s competitive market, customer engagement (or lack thereof) could determine whether your company sinks or swims.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please. Customer Service Grow customer experience customer satisfaction reputation management

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next. Nine entrepreneurs from YEC share their simple but effective ways to show appreciation for their best customers.

Business Development vs. Product Management

The Product Guy

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Jordan Bergtraum VP Product Management, ServiceChannel. Dustin Levy Director of Product Management, Gentex Corporation.

SaaS product management

Street Smart Product Manager

It’s amazing how often product managers forget a simple, yet fundamental truth: Our job as product managers is not just to build features users want… Not just to prioritize the roadmap… Not just to spend time talking with customers… Not just to ensure a successful release… Those activities are important, of course. The post SaaS product management appeared first on Street Smart Product Manager.

“Customer First” Healthcare

abovethecrowd.com

While other industries often speak of being “customer centric” or “putting the customer first,” the U.S. healthcare system rarely thinks of the patient as a customer. healthcare market is the least customer centric of any customer service industry.

Rapid Prototyping for Product Managers

The Product Guy

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Amanda Ralph Product Management Consultant.

10 Keys To Improving Your Business Time Management

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Effective time management skills are often the best competitive edge. It’s never good to let a team member or customer request be ignored until the last minute.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Remember, customers are the reason you do what you do.

5 Ways (Not) To React To Online Customer Reviews

YFS Magazine

Knowing how to engage with customers and handle reviews properly is key to your company's success. Customer Service Grow customer experience customer reviews negative reviews online reputation reputation management

The Top Strategies For Doing Customer Interviews That Get You Real Insights

Street Smart Product Manager

We all know a core responsibility of a product manager is to constantly and consistently bring in the customer perspective into the business. That means the ability to effectively interview customers is a critical skill for every product manager.

8 Tips For Online Startups To Improve Customer Experience

YoungUpstarts

How can you, as an online business, ensure a great experience for your customers? Loading speed is one of the first interaction you have with customers; it determines whether they will stay to explore or move on to another website. Make it easy for your customers to find what they want.

8 Ways to Create Real Customer Loyalty

Up and Running

Loyal customers will frequent your business time and time again. No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Set up ways to communicate with your customers.

8 Principles For Keeping Customers With You For Life

Startup Professionals Musings

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers.

Product Management: Ongoing Inspiration

The Product Guy

The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. The same thing that made me want to become a product manager – knowing and seeing the positive difference you can make to customers’ lives.

Becoming a Truly Customer-centric Product Manager with the "Job to Be Done" Framework

The Product Guy

As product managers – whether new to the role, or a seasoned product manager- we frequently come across or actively use the product canvas. This leads to happier customers and higher sales for your product – two birds with one stone!

A Day In The Life of A Social Media Manager

Brandanew

One may think social media managers are very lucky. But the truth is that a true social media manager has to work hard as any other worker in a modern organization. So, let us have a look at a typical work day of a social media manager.

Want to Grow Your Business? Here Are 8 Creative Ways to Get More Customers

Up and Running

As your business grows, you’ll be looking to expand your customer base. You’ve successfully launched your business, and built up a solid—if small—customer base. But, growing your customer base is much easier said than done. How do you get more customers for your business?

Lifecycle Management

The Product Guy

In our most recent live stream from one of our mentors of The Product Mentor , Adrienne Tan, lead a conversation around “Lifecycle Management”. Becky Yelland Senior News Product Manager, Thomson Reuters. product management mentee mentor theproductmentor tpm

Do You Have What It Takes to Provide Stand-out Customer Service?

Up and Running

Almost all businesses have a customer-facing aspect to them. Software companies have project managers, sales people, and sometimes whole customer service departments. What do customers want? Your customers need you to listen to their problems.

Top 40 Product Management Influencers 2016 [Highlights]

The Product Guy

I am thoroughly humbled to have made this year’s list of Top 40 Product Management Influencers of 2016 for the SECOND CONSECUTIVE YEAR! User Engagement is Product Management. How to Test Prototypes with Customers: The Five-Act Interview. product management influencers top40

The Worst Nightmare of Any Product Manager

The Product Guy

At the end of 2015 I was in the worst nightmare of any Product Manager. We would regularly meet to discuss the features required, what the customers expected. I’m not a technical Product Manager. We managed to decrease each dev-test-release cycle from being months to 2 weeks.

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How to Manage Your Board

How to Change the World

The art of board management is a skill that you need to master because it can mean your survival and at least greater leeway in managing your startup. If you take outside investment, then you will have to create a board because your investors will want a say in how you manage the company. Here are the typical roles that need to fill: “Customer.” This person understands the needs of your customers. The post How to Manage Your Board appeared first on Guy Kawasaki.

Conducting User Research in Product Management

The Product Guy

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Ladislav Bartos Product Manager, Gumtree.com.

Creative ways to scale SMB customer acquisition

StartupCFO

But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers. The bigger you get, the higher your customer acquisition costs go. When you truly delight your customers, they tell their friends.

Product Management at Startups vs. Enterprises

The Product Guy

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.