Guest Post: Introducing The Customer Happiness Canvas

Grasshopper Herder

The Customer Happiness Canvas is a tool for teams to visualize strategies for getting and keeping customers. The post Guest Post: Introducing The Customer Happiness Canvas appeared first on

Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention

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The Best Way to Handle Customer Complaints

Up and Running

If you’re thinking about starting up a small business or you’ve just recently launched, fantastic customer service is undoubtedly on your radar. You want your customers to come away from an experience with your company having seen you in the best possible light.

Lean Innovation Management – Making Corporate Innovation Work

Steve Blank

—– Lean Innovation Management. Each horizon requires different focus, different management, different tools and different goals. Product management for Horizon 1 uses existing product management tools such as StageGate ® or the equivalent.

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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue.

Amazing Accomplishments in Product Management

The Product Guy

Tons of new conversations with customers. Jordan Bergtraum ★ ★ Product Management Consultant Talk(s)​: The Value of Win/Loss Analysis , The Benefits of Being Responsible for Product Messaging , Users vs. Thought Leaders , Introducing Product to Your Organization.

Entrepreneurs Need Time Management Accelerators

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Effective time management skills are often the best competitive edge. It’s never good to let a team member or customer request be ignored until the last minute.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Not only that, but a customer complaint can be an excellent way to make your product or service better next time. Start a dialogue with the customer.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please. Customer Service Grow customer experience customer satisfaction reputation management

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next. Nine entrepreneurs from YEC share their simple but effective ways to show appreciation for their best customers.

5 Ways (Not) To React To Online Customer Reviews

YFS Magazine

Knowing how to engage with customers and handle reviews properly is key to your company's success. Customer Service Grow customer experience customer reviews negative reviews online reputation reputation management

The Top Strategies For Doing Customer Interviews That Get You Real Insights

Street Smart Product Manager

We all know a core responsibility of a product manager is to constantly and consistently bring in the customer perspective into the business. That means the ability to effectively interview customers is a critical skill for every product manager.

10 Keys To Improving Your Business Time Management

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Effective time management skills are often the best competitive edge. It’s never good to let a team member or customer request be ignored until the last minute.

Managing New User Satisfaction On A Daily Basis

Feld Thoughts

On day three, if they still haven’t created a record, they get a phone call from customer care asking if they’d like some help creating a record. The post Managing New User Satisfaction On A Daily Basis appeared first on Feld Thoughts. Management churn conversion ICDC operant conditioning saasAs we get to the end of 2016, I’m in many conversations about 2016 performance and 2017 budgets.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Remember, customers are the reason you do what you do.

8 Ways to Create Real Customer Loyalty

Up and Running

Loyal customers will frequent your business time and time again. No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Set up ways to communicate with your customers.

From Brick to Click: Optimizing Your Customer’s Experience

Up and Running

A customer’s experience with your company begins the minute he or she is exposed to your brand or product. Doing business digitally—whether through a cloud-based inventory system or online marketing—often allows for a more robust, trackable relationship with your customers.

Business Development vs. Product Management

The Product Guy

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Jordan Bergtraum VP Product Management, ServiceChannel. Dustin Levy Director of Product Management, Gentex Corporation.

How to Manage Your Board

How to Change the World

The art of board management is a skill that you need to master because it can mean your survival and at least greater leeway in managing your startup. If you take outside investment, then you will have to create a board because your investors will want a say in how you manage the company. Here are the typical roles that need to fill: “Customer.” This person understands the needs of your customers. The post How to Manage Your Board appeared first on Guy Kawasaki.

CEOs Who Are Pleasers Should Spend More Time With Customers

Feld Thoughts

As I was rolling this around in my early morning brain, the thought occurred to me that if you are a CEO and a people pleaser, you should spend more time with your customers. There are a plenty of CEOs who spend a lot of time with customers, but I’ve never met a CEO who spent too much time with her customers. Early stage CEOs often do this effectively but as the company grows, the time spent with customers as a percentage of overall time goes down.

Do You Have What It Takes to Provide Stand-out Customer Service?

Up and Running

Almost all businesses have a customer-facing aspect to them. Software companies have project managers, sales people, and sometimes whole customer service departments. What do customers want? Your customers need you to listen to their problems.

Want to Grow Your Business? Here Are 8 Creative Ways to Get More Customers

Up and Running

As your business grows, you’ll be looking to expand your customer base. You’ve successfully launched your business, and built up a solid—if small—customer base. But, growing your customer base is much easier said than done. How do you get more customers for your business?

Startup Tax Planning for Better Cash Flow Management

Up and Running

Small business owners know a larger than expected tax bill could put a wrench in their company’s cash flow management , a scenario everyone is eager to avoid. This proactive approach will help you to better manage cash flow and to stay focused on other aspects of managing your business.

Creative ways to scale SMB customer acquisition


But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers. The bigger you get, the higher your customer acquisition costs go. When you truly delight your customers, they tell their friends.

Managing your Product Management Career

The Product Guy

In our a recent live stream from one of our mentors of The Product Mentor , Adrienne Tan, lead a conversation around “Managing Your Product Management Career”. Jordan Bergtraum VP Product Management, ServiceChannel. Dominic Gadoury Director Product Management, ADP.

[Review] The Social Customer


Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”. Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ” by Adam Metz.

Rapid Prototyping for Product Managers

The Product Guy

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Amanda Ralph Product Management Consultant.

8 Tips For Online Startups To Improve Customer Experience


How can you, as an online business, ensure a great experience for your customers? Loading speed is one of the first interaction you have with customers; it determines whether they will stay to explore or move on to another website. Make it easy for your customers to find what they want.

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. We can clearly see from the Google Trends chart above that the customer success management community has started to trend up around mid-2014. Mary describes it best: We’re now focused on getting customer success right.

Managing Your Career and Yourself Like a Product

The Product Guy

Recently, I participated in a product management mentorship program run by The Product Mentor. Ladislav Bartos , who was assigned to me as my inspirational mentor, has been working with me to further hone in on my product management skills. Who is the target audience/segment/customer?

How To Create Customer Personas With Actual, Real Life Data


When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. The Case For Building Customer Personas Out Of Data-Driven Research.

8 Entrepreneur Principles For Managing Your Destiny

Startup Professionals Musings

A key step in selling yourself or your product is to identify your customer , and focus on value that you can deliver to that customer. Every hiring manager, as well as investor, reads your attitude carefully.

How To Succeed As A Product Manager


And this is the product manager who dictates the strategies and processes, controls the product’s lifecycle and ensures that it meets all the set demands. One reason product management is such an appealing career is you get to sit at the intersection of technology, business, and design.”.

How to Get Started with Google Tag Manager (Part 1)


Fortunately, Google Tag Manager makes it easy. Still, many optimizers don’t use Google Tag Manager (or any tag manager, for that matter) because it looks daunting. Why Should You Be Using Google Tag Manager? Adobe Dynamic Tag Management.

8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers.

How to Manage Labor Costs for Your New Restaurant

Up and Running

While you may be trying to cut costs, you still need to wow new customers with personalized attention in order to keep them coming back. How can you manage your new restaurant’s costs while also getting what you need? Do you have any tips for managing labor costs?

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Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s recent book, “ The New Experts: Win Today''s Newly Empowered Customers.” This new world is all about empowered customers.

Five Tips for Better Mobile Customer Engagement

Up and Running

It isn’t time to stop thinking about customers engaging with your business through a computer, but it’s definitely time to focus on mobile as your first priority. Mobile is where it is at, which means you need good mobile customer engagement.

Top 40 Product Management Influencers 2016 [Highlights]

The Product Guy

I am thoroughly humbled to have made this year’s list of Top 40 Product Management Influencers of 2016 for the SECOND CONSECUTIVE YEAR! User Engagement is Product Management. How to Test Prototypes with Customers: The Five-Act Interview. product management influencers top40

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Managing Enterprise Sales Deals

Mark Birch

We had one of their major clients lined up to be the first customer using our mobile sales content platform. The good thing however is that most deals can be ushered along successfully if managed with care and diligence. I thought I had a golden opportunity lined up.

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