ConversionXL
SEPTEMBER 2, 2020
Yet, offboarding is such an important and under-rated opportunity to provide a positive experience that can actually yield advocates, saved customers, and higher retention. Why does Justuno need to collect information like first name, last name, and email address if they already know that information to cancel the account?
ConversionXL
NOVEMBER 23, 2022
Product should be your main channel for customer acquisition, retention and expansion. If you target demand capture, you need to use intent channels that include paint point SEO, PPC, review websites, affiliates and aggregators, or intent data. The ROI on relationships is truly incalculable. In-person events FTW!
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YoungUpstarts
NOVEMBER 9, 2016
This elusive ideal, something that resides in the eyes of the beholder, the ghost of aesthetic perception – the physical and mental feeling that grips and does not let go, Beauty goes by many names. However, the business of beautification is much simpler, and much more straightforward. Communication and tracking.
YoungUpstarts
SEPTEMBER 12, 2012
So Westlaw created Peer Monitor, which aggregates anonymized data on firms’ financial and operational performance, collected from participating clients with their permission — and this turned into a lucrative new business. The company was having a noticeable customer retention issue several years ago. An example is “Mr.
View from Seed
NOVEMBER 18, 2020
Airbnb’s availability as a marketplace and its aggregation of substantial consumer demand has actually meant certain forms of lodging have been newly built or converted into rooms for the primary purpose of listing on Airbnb.
ConversionXL
DECEMBER 7, 2016
Moreover, they can have considerable positive effects on the user experience as well, which translates into metrics that are harder to measure, but are nonetheless of paramount importance to online businesses, such as customer satisfaction and retention. What is a recommendation engine, exactly?
Startup Lessons Learned
APRIL 14, 2009
Now, in some situations, this over-selling would lead to a secondary problem, namely, that customers would realize they had been duped and refuse to re-subscribe. First of all, it means that most aggregate measures of success, like total revenue, are not very useful. That leads to cashing many checks.
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