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Want to Know a Secret? Your Customers Do.

ConversionXL

Torment your customers,” Stephen Brown advocates , tongue only partially in cheek. The order of operations may surprise you. It playfully suggests differentiation via extraordinary customer service—while creating real differentiation by entertaining its recipients. Misused, they are P. Barnum–style gimmicks. . Image source ).

Customer 108
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Want to Know a Secret? Your Customers Do.

ConversionXL

Torment your customers,” Stephen Brown advocates , tongue only partially in cheek. The order of operations may surprise you. It playfully suggests differentiation via extraordinary customer service—while creating real differentiation by entertaining its recipients. Misused, they are P. Barnum–style gimmicks. . Image source ).

Customer 101
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The 5 Best States In America For New Business

YoungUpstarts

The United States is not uniform in its friendliness toward small businesses, and some states make operating a business easier than others. Even Apple has decided to move closer to many of its techie customers and brand loyalists and set up camp in the lonestar state. Virginia is known for its educated workforce and diverse industry.

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Life After the Funnel: 6 Reasons why You’re Neglecting eCommerce Customer Retention

The Startup Magazine

Guiding your customer from first impression to checkout may seem tricky, but retaining them is even harder. A successful ecommerce business is built on customer loyalty, positive feedback and repeat purchasing. However, in a competitive online landscape, only 18% of business leaders shift their focus to customer retention.

Retention 158
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Did you know that board management software isn’t just for boards?

Board Effect

Nonprofit leaders looking to maximize resources should take a fresh look at board management software, a versatile tool that can touch all aspects of organizational operations. Ask for references from other happy customers. This has helped deliver more efficiencies beyond the board. Improved decision-making.

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The “Grow or Die” Lie: Why Everything You Think You Know About Business Growth Is Wrong

YoungUpstarts

When not approached carefully, growth can destroy value as it outstrips a company’s managerial capacity, processes, quality, and financial controls, or substantially dilutes customer value propositions. Every business must continually improve its customer value proposition better than its competition in order to stay viable.

Dilution 209
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Small business and startup tips: training day!

crowdSPRING Blog

Businesses that hire workers involved in complex technical tasks, or the operation of dangerous equipment, or the preparation of food, medicine or other highly-regulated products obviously need to take the time (and spend the money) to properly prepare their new employees to perform their specific jobs. Formal training. On-the-job training.